Bissell BISSELL Healthy Home Vacuum User Guide - English - Page 16

Troubleshooting Vacuum cleaner won't turn on Possible causes 1. Power cord not plugged in WARNING: To reduce the risk of electric shock, turn power OFF and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting. Remedies 1. Check electrical plug 2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker 3. Thermal protector activated 3. Allow cleaner to cool for 30 minutes, see pg. 13 4. Handle not fully attached 4. Remove handle and reinstall Brush not rotating Possible causes 1. Brush switch turned to "Off" Remedies 1. Make sure brush switch is in "On" position 2. Vacuum is in upright position 2. Recline vacuum to operate brush 3. Brush is jammed 3. Remove obstruction or debris (pg. 14), unplug cleaner to reset brush (pg. 14) 4. Brush needs to be reset 4. Unplug cleaner to reset brush (pg. 14) 5. Handle not fully attached 5. Remove handle and reinstall Vacuum cleaner won't pick up or low suction Possible causes Remedies 1. Incorrect height setting 1. Turn dial to lower setting 2. Hose wand not properly positioned 2. Make sure hose wand is fully seated in base and diverter is seated to the left 3. Dirt container not installed properly 3. Check assembly of upper and lower portions, correctly position and snap into place 4. Dirt container full 4. Empty dirt container 5. Clog in cleaner 5. Follow instructions on pg. 12-13 for clearing clogs 6. Filters are dirty 6. Check and clean foam filter, check and replace HEPA filter cartridge if needed 7. Hose not properly attached 7. Make sure hose collar is twisted to lock position 8. Fiber door and or gasket missing or not installed properly 16 w w w . b i s s e l l . c o m 8. Check filter door and gasket to verify. 800.237.7691