Bissell CrossWave HF3 Cordless Multi-Surface Wet Dry Vac 3649A User Guide - Page 8

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Troubleshooting Below are some of the issues you may run into. If you don't see the issue you're experiencing below, visit support.BISSELL.com or contact Consumer Care. Problem Possible Cause Remedies Dirty water tank full or not seated properly. Empty and reseat tank. Machine is not working. Brush roll window is not latched in place. Reinstall brush roll window. Machine is not reclined. Recline machine before pressing power button. Reduced or no suction The suction path is blocked. Clean the suction path. The brush roll is entangled by hair and Clean the brush roll. other objects. Abnormal noise in The suction path is blocked. motor operation Clean the suction path. Machine is not charging Adapter not connected to charging station. Check adapter connection to charging base. Dirty water tank icon is flashing Tank is full or not installed correctly. Remove, empty and reinstall tank. Brush roll icon is flashing The brush roll is entangled by hair and Clean the brush roll. other objects. Self-cleaning cycle The cleaning cycle was cut off due to Remove, empty and reinstall tank. button is flashing full dirty water tank. Can't complete selfcleaning cycle The battery needs to be charged. Clean water tank is empty. Dirty water tank is full. Fully charge before use. Refill tank. Empty tank. Note: Any other servicing should be performed by an authorized service representative. WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting on the dock. Warranty Limited 18-month warranty, may vary by state. Visit support.BISSELL.com or call 1-844-383-2630 for complete warranty information. NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty. Every Purchase Saves Pets™ BISSELL proudly supports BISSELL Pet Foundation® and its mission to help save homeless pets. When you buy a BISSELL® product, you help save pets, too. We're proud to design products that help make pet messes, odors and pet homelessness disappear. Visit BISSELLsavespets.com to learn more. ©2022 BISSELL Inc. All rights reserved. 8 Part Number 1631845 06/22 RevG

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Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit
support.BISSELL.com
or contact Consumer Care.
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting on the dock.
Problem
Possible Cause
Remedies
Machine is not
working.
Dirty water tank full or not seated
properly.
Empty and reseat tank.
Brush roll window is not latched in
place.
Reinstall brush roll window.
Machine is not reclined.
Recline machine before pressing
power button.
Reduced or no
suction
The suction path is blocked.
Clean the suction path.
The brush roll is entangled by hair and
other objects.
Clean the brush roll.
Abnormal noise in
motor operation
The suction path is blocked.
Clean the suction path.
Machine is not
charging
Adapter not connected to charging
station.
Check adapter connection to
charging base.
Dirty water tank
icon is flashing
Tank is full or not installed correctly.
Remove, empty and reinstall tank.
Brush roll icon is
flashing
The brush roll is entangled by hair and
other objects.
Clean the brush roll.
Self-cleaning cycle
button is flashing
The cleaning cycle was cut off due to
full dirty water tank.
Remove, empty and reinstall tank.
Can’t complete self-
cleaning cycle
The battery needs to be charged.
Fully charge before use.
Clean water tank is empty.
Refill tank.
Dirty water tank is full.
Empty tank.
Note:
Any other servicing should be performed by an authorized service representative.
©2022 BISSELL Inc. All rights reserved.
Part Number 1631845 06/22 RevG
NOTICE
Disconnecting the battery will destroy the appliance and invalidate the warranty.
Warranty
Limited 18-month warranty, may vary by state. Visit
support.BISSELL.com
or call 1-844-383-2630 for
complete warranty information.
Every Purchase Saves Pets
™
BISSELL proudly supports BISSELL Pet Foundation® and its mission to help save homeless pets.
When you buy a BISSELL® product, you help save pets, too. We’re proud to design products that help
make pet messes, odors and pet homelessness disappear. Visit
BISSELLsavespets.com
to learn more.