Blackberry 9630 User Guide - Page 292
Diagnostic reports
UPC - 097738562511
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User Guide Service books and diagnostic reports Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network. 3. Press the Menu key. 4. Click Diagnostics Test. 5. Press the Menu key. 6. Click Run. View a diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network. 3. Press the Menu key. 4. Click Diagnostics Test. 5. Highlight a report. 6. Press the Menu key. 7. Click View Report. Submit a diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network. 3. Press the Menu key. 4. Click Diagnostics Test. 5. Highlight a report. 6. Press the Menu key. 7. Click Email Report or PIN Report. 290