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Bosch WAP24202UC Instructions for Use - Page 30

Determing the Problem

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Determing the Problem Problem Possible cause(s) Solution(s) Washer door cannot be Child lock is activated. opened. Deactivated Child lock (press and hold Start/Pause for 5 seconds). A power failure occured. If a cycle is interrupted by a power failure, it will resume when the power is restored. Cycle is running, or water level is Wait until the cycle ends. high or hot. Electric power cord has become loose or unplugged. Make sure the electric cord is securely plugged in. Cycle selector turned to Off before Turn the cycle selector to a cycle. end of cycle. Select No spin. Emergency door lock released is activated. In order to exit the cycle, set the cycle selector to Spin/Drain or select a spin speed range, then press the Start/Pause button. ~ Emergency door lock release; Page 29 Door still cannot be opened, even after turning the washer Off and back on again. Child lock is activated Door is locked for safety reasons (high water level, temperature of water hot, or high drum speed (drum is turning). Deactivated Child lock (press and hold Start/Pause for 5 seconds). Wash cycle time is increaed. Your washer utilizes sensors to monitor certain characteristics of the wash load. Increases in wash cycle time could be due to: Solutions are based on the specific reason the wash time has been extended. Excess suds. Use less detergent. The automatic unbalanced load detection system spins the laundry several times to ensure even distribution. Always load the washer with a mixture of large and small wash items (easier to distribute in the drum). Cycle does not start - Start/Pause button not pressed / Press the Start/Pause button to start the cycle. Start/Pause flashes. selected? Washer door is not closed properly. Check if laundry is caught in the door. Close the door until a click is heard, the cycle should start. Cycle does not start - Cycle ending time has been Delay start-Time is dis- selected and activated. played. Wash cycle will begin at proper time to complete at the selected finish time. Cycle does not start - Child lock is activated. D symbol flashes. Deactivate Child lock (press and hold Start/Pause for 5 seconds). Detergent residue remains in the detergent dispenser. Dry detergent may have been damp Clean and dry the detergent dispenser. or lumpy. Excess liquid detergent may have See Adding the correct amount of HE detergent to been added. determine proper detergent usage. Use the dosing cup for liquid deter- Clean and dry the detergent dispenser. gent when dosing powder detergent. Powder detergent may have been damp or lumpy. Water does not appear Start/Pause selected? to be coming into the Water faucet not turned on. washer, or detergent is not washed away. Supply hose kinked or pinched (reduce flow). Select Start/Pause. Turn on water faucet. Eliminate the cause. Water supply hose strainers clogged. Clean the water inlet strainers. Water pressure too low. Eliminate the cause. 30

Section	Page
en-us Use and care manual	1
Washer	1
Table of contentsen-us Use and care manual	3
Important information	4
Purchase information	4
Customer service	4
1. Contact your installer or the Authorized Service Contractor in your area and explain to them why you are not satisfied. This will usually correct the problem.	4
2. If after working with your installer or service technician the problem still has not been resolved to your satisfaction, please let us know either by writing to us at: BSH Home Appliances 1901 Mainstreet, Suite 600 Irvine, CA 92614 or calling us at:	4
Your washing machine is intended for	5
NOTICE:	5
Importance and meaning of symbols	5
9 WARNING	5
warning	5
9 CAUTION	5
caution	5
NOTICE:	5
Tip:	5
IMPORTANT SAFETY INSTRUCTIONS	6
READ AND SAVE THESE INSTRUCTIONS	6
WARNING	6
WARNING	6
IMPORTANT SAFETY INSTRUCTIONS	7
READ AND SAVE THESE INSTRUCTIONS	7
WARNING	7
WARNING	7
Introduction to your new washer	7
9 WARNING	7
risk of fire, electric shock or injury	7
Standard features and helpful information	7
Special features	7
Environmentally friendly use of your washer	8
Dimensions and clearances required	8
Appliance dimensions	8
Length of power cord and water supply hoses	8
Installation types	8
Installation instructions	10
9 WARNING	10
Risk of fire, electirical shock or injury to persons	10
9 CAUTION	10
Washing machine is heavy	10
Introduction	10
NOTICES	10
Tools needed	10
Waste disposal	10
9 WARNING	10
Warnings for children	10
9 WARNING	10
To avoid risk of injury or death, do the following	10
Parts provided with your washer	11
NOTICE:	11
Set up on a pedestal with drawer	11
Installation checklist	11
Importance of installing on a solid, level floor	11
Remove the transport bolts	12
9 CAUTION	12
Damage to the appliance	12
1. Remove hoses from the brackets.	12
2. Loosen and remove all 4 transport bolts. Remove the sleeves. Take the power cable out of the brackets.	12
3. Place covers over the transport bolt holes Four plastic covers are provided in the small parts bag included with your washer. Separate these covers and install one in each hole where the transport bolts were removed. Lock covers firmly by pressing...	12
NOTICE:	12
Water connections	12
NOTICES	12
NOTICES	13
9 WARNING	14
Scalding	14
9 CAUTION	14
Appliance damage/damage to textiles	14
NOTICE:	14
Leveling the washer	14
1. Install the washer on a level and solid surface, preferably in a corner of a room.	14
2. If the floor is uneven (or unlevel) adjust the washer feet as required to level the washer. Do not place anything under the washer feet to help level the washer.	14
3. Extend the washer feet no more than is necessary. The more the feet are extended, the more vibration the washer will experience. Start with the washer feet turned all the way in and adjust each foot as necessary.	14
4. Use a bubble level to check the top of the washer to make sure it is level side to side and front to rear.	14
5. Press down on each corner of the washer top to make sure the washer doesn’t “wobble“. There should be no \	14
6. When the washer is level and does not wobble, lock the washer feet in place by tightening the locknuts against the washer bottom. Be sure to do this without changing the height of the foot (hold the foot while tightening the locknut).	14
1. After determining which washer feet need to be extended, have someone lift up on the washer slightly to take pressure off the foot to be adjusted.	14
2. Turn the grey plastic foot to extend it downward as far as necessary to raise the corner of the washer the correct amount to level the washer.	14
3. When the height of the foot is correct, use a 17 mm open end wrench to tighten the locknut against the washer bottom. The locknut should be tight against the bottom of the washer to lock the foot in place.	14
Electrical connection	14
9 WARNING	14
Electrical shock	14
9 WARNING	14
Electrical Shock	14
9 WARNING	14
Electrical Shock	14
To reduce the risk of electrical shock:	14
Transporting the washer	15
1. Disconnect the washer power cord from the wall outlet.	15
2. Turn off the water supply to the washer.	15
3. Disconnect water supply lines from the tap.	15
4. Disconnect the drain hose from the drain location.	15
5. Install the transport bolt assemblies as shown below.	15
1. Remove all four transport bolt hole covers.	15
2. Pull the tip of the arrow on the cover out slightly to disengage the locking tab.	15
3. Rotate the cover counterclockwise to remove. Repeat for all 4 transport bolt hole covers.	15
1. Each assembly consists of a plastic bushing and a bolt that extends through the bushings. Unscrew the bolt until the threaded end is flush with the end of the plastic bushing.	15
2. Insert the transportation bolt and bushing assembly as shown. The metal housing slides around the bolt through the slot in the plastic bushing as the bushing is slid into place. The open part of the bushing slot should be facing the direction show...	15
3. When the bolt is in place screw it in until the bolt threads engage the drum. Double check and ensure bolts are screwed into threaded holes and not into adjecent cracks or crevices. Repeat the process for all 4 transportation bolt assemblies befor...	15
Getting to know your appliance	16
Control panel	16
Display field	16
Laundry	17
Preparing the laundry	17
NOTICE:	17
Sorting the Laundry	17
Identifying and treating stains	17
Laundry detergents and additives	18
Adding the correct amount of HE detergent	18
9 WARNING	18
warning	18
NOTICE:	18
Cycle selection table	19
Tips	20
Starching	20
NOTICE:	20
Dyeing/bleaching	20
Soaking	20
1. Pour soaking agent/detergent into compartment II in accordance with the manufacturer's instructions.	20
2. Turn the program selector to Cotton Normal Cold program.	20
3. Press Start/Pause.	20
4. After approx. ten minutes, press Start/Pause.	20
5. After the required soaking time, press Start/Pause again to continue or change the program.	20
NOTICES	20
Default cycle settings	21
Changing the temperature range	21
Changing the spin speed range	21
Delay Start	21
NOTICE:	21
1. Press Start/Pause.	21
2. Press the Delay Start button until the desired number of hours is displayed.	21
3. Press the Start/Pause button	21
NOTICE:	21
Additional program settings	21
Extra Rinse	21
Easy Iron	21
Prewash/Pre Treat	21
Operating Instructions	22
9 WARNING	22
warning	22
Before doing any laundry with your washing machine	22
9 WARNING	22
warning	22
Before loading your first load of laundry	22
Using the cycle selector to choose a wash cycle	22
NOTICE:	22
Changing default cycle settings	22
Selecting additional cycle settings	22
Loading the laundry	22
9 WARNING	22
warning	22
Tip:	22
Tips	23
Filling the detergent and additives compartments	23
NOTICE:	23
9 WARNING	23
Irritation of eyes/skin!	23
NOTICE:	23
Tips	23
1. Open the detergent dispenser drawer.	23
2. Add detergent or additive.	23
3. Avoid overfilling the compartment to prevent early dispensing.	23
4. Close the detergent dispenser drawer completely before starting the wash cycle.	23
Tip:	23
1. Pull out the detergent drawer. Press down on the insert and remove the drawer completely.	24
2. Push the liquid detergent dispenser forward.	24
3. Insert the drawer again.	24
NOTICE:	24
Starting the cycle	24
NOTICE:	24
Child lock	24
NOTICE:	24
Selecting a different cycle	24
1. Press Start/Pause.	24
2. Select another cycle.	24
3. Press Start/Pause. The new cycle starts from the beginning.	24
Pausing/Continuing the cycle	24
Cancel cycle	24
1. Press Start/Pause.	24
2. Cool the laundry off: Select Rinse.	24
3. Press Start/Pause.	24
1. Press Start/Pause.	24
2. Select Spin/Drain.	24
3. Press Start/Pause.	24
Cycle end with rinse stop	24
Cycle end	24
NOTICE:	24
Removing laundry/switching the appliance off	24
1. Open the front door of the washer and remove the laundry.	24
2. Turn the cycle selector to the Off position. Appliance is switched off.	24
3. Turn off the water tap.	24
NOTICES	24
Signal	25
Cleaning and maintenance	26
9 WARNING	26
Risk of electric shock!	26
Cleaning the housing and control panel	26
9 WARNING	26
Risk of explosion!	26
Cleaning the drum	26
Descaling the washer	26
NOTICE:	26
Cleaning the detergent dispenser	26
1. Open the dispenser drawer fully. Press down on the drawer catch (1) and pull the drawer (2) from the washer housing.	26
2. Remove the liquid detergent insert (3) by grasping it and pulling it upwards from the detergent dispenser drawer.	26
3. Clean the insert by holding it under warm running water. Lightly wipe away any remaining detergent residue.	26
4. Reinsert the liquid detergent insert and slide the detergent dispenser drawer back into place and close the drawer securely.	26
Tip:	26
Cleaning the water inlet strainers	26
1. Turn off the water tap.	26
2. Turn the cycle selector to any wash cycle (not to Drain or Spin).	26
3. Press Start/Pause and allow 30 seconds to pass.	26
4. Turn the cycle selector to the Off position.	26
1. Remove the hose from the tap.	27
2. Rinse the strainer under running water. Look at the strainer to see if any visible debris is still present. Rinse again if necessary to remove the debris.	27
3. Reconnect the hose to the tap.	27
1. Remove the hose from the inlet on the back of the washer.	27
2. Using narrow pliers, grasp and pull the strainer from the inlet port.	27
3. Rinse the strainer under running water.	27
4. Reconnect the hose to the back of the washer and turn on the water tap. Check to see if water flows by starting a warm water wash cycle.	27
NOTICE:	27
Cleaning the drain pump	27
9 WARNING	27
risk of scalding	27
1. If the washer has not been drained, try to drain it now. Turn the cycle selector to the Spin/Drain cycle, select No spin and press the Start/Pause button. Wait a few moments to let the cycle drain the water from the drum. If the pump is totally bl...	27
2. Shut off the tap so that no more water flows in and has to be drained.	27
3. Open and remove the service cover.	27
4. Loosen the screws and remove the protective film.	27
5. Use the pull-out drain hose located in the pump access opening to drain the remaining water into a suitable container (up to 5.3 U.S. gallons/20 liters of water may be drained). Pull the sealing cap from the hose and lay the hose over the side of ...	28
6. Turn the pump cover counterclockwise to remove it. A small amount of residual water may flow out when the cover is removed. Clean the interior of the pump housing, removing any debris or foreign objects. Check to be sure the impeller wheel at the ...	28
7. Screw the protective film on the pump on again.	28
8. Insert the service cover snap it in, and close it.	28
NOTICE:	28
Troubleshooting	29
Emergency door lock release	29
9 WARNING	29
Risk of scalding	29
9 WARNING	29
Risk of injury	29
9 CAUTION	29
Water damage	29
1. Turn the washer off by rotating the cycle selector to the Off position. Any running program will then be cancelled. Disconnect the mains plug.	29
2. Allow the water in the drum to cool off.	29
3. Allow the washer drum to come to a stand still (no longer spinning).	29
4. Before opening the washer door, perform the drain procedure included in the pump maintenance section following.	29
5. Loosen screws and remove the protective foil.	29
6. The washing machine door can then be opened.	29
7. The door can then be opened.	29
Troubleshooting	29
9 WARNING	29
electric shock	29
1. Turn the cycle selector to Off.	29
2. Disconnect the washer from the power outlet.	29
3. Turn off the water faucet.	29
4. Call Customer Service.	29
NOTICE:	29
Error messages	32
NOTICE:	32
Customer service	32
STATEMENT OF LIMITED PRODUCT WARRANTY	33

Match case Limit results 1 per page

Determing the Problem

Problem

Possible cause(s)

Solution(s)

Washer door cannot be

opened.

Child lock is activated.

Deactivated Child lock (press and hold Start/Pause for

5 seconds).

A power failure occured.

If a cycle is interrupted by a power failure, it will

resume when the power is restored.

Cycle is running, or water level is

high or hot.

Wait until the cycle ends.

Electric power cord has become

loose or unplugged.

Make sure the electric cord is securely plugged in.

Cycle selector turned to

Off

before

end of cycle.

Turn the cycle selector to a cycle.

Select

No spin

In order to exit the cycle, set the cycle selector to

Spin/Drain or select a spin speed range, then press

the

Start

/Pause button.

Emergency door lock released is

activated.

Emergency door lock release; Page 29

Door still cannot be

opened, even after

turning the washer

Off

and back on again.

Child lock is activated

Deactivated Child lock (press and hold Start/Pause for

5 seconds).

Door is locked for safety reasons

(high water level, temperature of

water hot, or high drum speed

(drum is turning).

Wash cycle time is

increaed.

Your washer utilizes sensors to

monitor certain characteristics of

the wash load. Increases in wash

cycle time could be due to:

Solutions are based on the specific reason the wash

time has been extended.

Excess suds.

Use less detergent.

The automatic unbalanced load

detection system spins the laundry

several times to ensure even distri-

bution.

Always load the washer with a mixture of large and

small wash items (easier to distribute in the drum).

Cycle does not start -

Start/Pause flashes.

Start

/Pause button not pressed /

selected?

Press the

Start/

Pause button to start the cycle.

Washer door is not closed properly.

Check if laundry is caught in the door. Close the door

until a click is heard, the cycle should start.

Cycle does not start -

Delay start-Time is dis-

played.

Cycle ending time has been

selected and activated.

Wash cycle will begin at proper time to complete at

the selected finish time.

Cycle does not start -

symbol flashes.

Child lock is activated.

Deactivate Child lock (press and hold Start/Pause for

5 seconds).

Detergent residue

remains in the deter-

gent dispenser.

Dry detergent may have been damp

or lumpy.

Clean and dry the detergent dispenser.

Excess liquid detergent may have

been added.

See Adding the correct amount of HE detergent to

determine proper detergent usage.

Use the dosing cup for liquid deter-

gent when dosing powder deter-

gent. Powder detergent may have

been damp or lumpy.

Clean and dry the detergent dispenser.

Water does not appear

to be coming into the

washer, or detergent is

not washed away.

Start/Pause selected?

Select Start/Pause.

Water faucet not turned on.

Turn on water faucet.

Supply hose kinked or pinched

(reduce flow).

Eliminate the cause.

Water supply hose strainers

clogged.

Clean the water inlet strainers.

Water pressure too low.

Eliminate the cause.