Bosch WAP24202UC Instructions for Use - Page 32

Customer service

Page 32 highlights

Error messages Display E:16 Fault Door not closed properly. E:17 E:18 Water tap not turned on. Water supply hose kinked or pinched closed. Strainer in water supply hose clogged. Water pressure too low. Too much detergent used or nonHE detergent used. Pump is blocked (obstructed). E:23 Other displays Water in the base tub, appliance leaking. NOTICE: Error messages should be listed here. Include those that the customer can benefit by seeing and understanding what the code means. Some error codes can only inform the customer to call Customer Service. Measure Check to be sure no laundry is caught in the washer door. Close the door securely. Turn on water tap. Eliminate the cause, replace the hose if damage. Clean the water inlet strainer. ~ Cleaning the water inlet strainers; Page 26 Eliminate the cause. Use less detergent for future loads. Only use HE detergents. ~ Your washing machine is intended for; Page 5 Clean the washer drain hose and/or the drain pipe. May need to perform pump maintenance to clear blockage. ~ Cleaning the drain pump; Page 27 Turn off the water tap. Call the after-sales service! Turn off machine, wait 5 seconds and turn on again. If the display shows again, call customer service. Customer service Contact our Customer Service Department if your appliance needs repair. Our central Customer Service will be happy to supply you with details on a center close to you. E-Nr. and FD (serial) number: When you contact our Customer Service, please have the E-Nr. (model number) and the FD (serial) number for your appliance available. You can find the identification plate with these numbers on the underside of the appliance and in the appliance booklet. Questions? Please contact us. We look forward to hearing from you! ZZZERVFKKRPHFRP 0DLQ6WUHHW6XLWH ,UYLQH&$ 32

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32
Error messages
NOTICE:
Error messages should be listed here. Include
those that the customer can benefit by seeing and
understanding what the code means. Some error codes
can only inform the customer to call Customer Service.
Customer service
Contact our Customer Service Department if your
appliance needs repair. Our central Customer Service
will be happy to supply you with details on a center close
to you.
E-Nr.
and
FD
(serial) number:
When you contact our Customer Service, please have
the
E-Nr.
(model number) and the
FD
(serial) number for
your appliance available. You can find the identification
plate with these numbers on the underside of the
appliance and in the appliance booklet.
Questions? Please contact us. We look forward to
hearing from you!
Display
Fault
Measure
E:16
Door not closed properly.
Check to be sure no laundry is caught in the washer
door. Close the door securely.
E:17
Water tap not turned on.
Turn on water tap.
Water supply hose kinked or
pinched closed.
Eliminate the cause, replace the hose if damage.
Strainer in water supply hose
clogged.
Clean the water inlet strainer.
~
Cleaning the water inlet strainers; Page 26
Water pressure too low.
Eliminate the cause.
E:18
Too much detergent used or non-
HE detergent used.
Use less detergent for future loads. Only use HE deter-
gents.
~
Your washing machine is intended for; Page 5
Pump is blocked (obstructed).
Clean the washer drain hose and/or the drain pipe.
May need to perform pump maintenance to clear
blockage.
~
Cleaning the drain pump; Page 27
E:23
Water in the base tub, appliance
leaking.
Turn off the water tap. Call the after-sales service!
Other displays
Turn off machine, wait 5 seconds and turn on again. If
the display shows again, call customer service.