Bose Portable Smart Speaker Multilingual Owners Guide - Page 47

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the speaker, try these solutions first: • Power on the speaker (see page 34). • Charge the speaker (see page 16). • Secure all cables. • Verify the state of the speaker (see page 35). • Download the Bose Music app and run available software updates. • Move the speaker and mobile device away from possible interference (wireless ­routers, cordless phones, televisions, microwaves, etc.). • Move the speaker within the recommended range of your ­wireless router or ­mobile device for proper operation. OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM Speaker doesn't power on SOLUTION Battery may be in protection mode or discharged. Connect your speaker to the power cord. Plug the power cord into a different AC (mains) outlet. Unplug the power cord, wait 30 seconds, and firmly plug it back in to the AC (mains) outlet. Speaker doesn't power off If Wi-Fi has been set up using the Bose Music app, press and hold the Power button until the power light has turned off. If Wi-Fi hasn't been set up using the Bose Music app, press the Power button once to power off the speaker. Speaker doesn't respond during setup Make sure you are using the Bose Music app for setup. NOTE: If the app doesn't prompt you for setup, go to the My Products screen and add your speaker. Unplug the power cord, wait 30 seconds, and firmly plug it back in to the AC (mains) outlet. | 4 7 E N G