Bose QuietComfort Ultra AirFly Pro Set Owners Guide - Page 53

TRO U B LaEtSteHrOyOT ING SYMPTOM SOLUTION Poor noise cancellation Power off the headphones, then power on again (see page 14). Check the mode (see page 25). Make sure the earcups fit securely and form a comfortable seal around your ears. If your hair is long or if you're wearing glasses or a hat, make sure it isn't interfering with the earcups. Remove the headphones from your head and place back on your head. If you're on a phone call or using voice control on your mobile device, lower or turn off self voice using the Bose app (see page 21). Check if ActiveSense is enabled (see page 25). Reset the headphones (see page 55). If that doesn't resolve the issue, restore the headphones (see page 56). Difficulty hearing a caller while on a phone call Change the mode (see page 26). Difficulty hearing own voice while on a phone call Use the Bose app to adjust self voice. You can access this option from the Settings menu. Change the mode to Aware mode (see page 26). Use the Bose app to create a custom mode for use during calls. Experiment with different noise cancellation levels to see which helps you hear your voice best. To access this option, tap Modes on the main screen. Headphones don't respond Reset the headphones (see page 55). If that doesn't resolve the issue, restore the headphones (see page 56). Voice prompt language Change the voice prompt language using the Bose app (see page isn't correct 12). You can access this option from the Settings menu. | 5 3 E N G