Bose QuietComfort Ultra AirFly Pro Set Owners Guide - Page 54
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TROUBLESHOOTING SYMPTOM Not receiving call notifications SOLUTION Check the Bluetooth menu on your mobile device to make sure the headphones are connected. Make sure your mobile device isn't set to Do Not Disturb. Make sure voice prompts are enabled using the Bose app (see page 12). You can access this option from the Settings menu. Make sure you have given the headphones access to your contacts in your mobile device Bluetooth menu. Headphones don't connect to a Bose Smart Soundbar or Speaker Make sure you are connecting to a compatible Bose product. For a list of compatible products, visit: support.Bose.com/Groups With the headphones powered on, press and hold the Bluetooth/ Power button until you hear "Ready to connect another device" and the status light blinks blue. Make sure that the headphones are within 30 ft (9 m) of your soundbar or speaker. Headphones don't reconnect to a previously-connected Bose S mart Soundbar or Speaker On the headphones, press and hold the Bluetooth/Power button for 3 seconds until you hear "Ready to connect another device" and the status light blinks blue. Use the Bose app to connect the headphones to a compatible Bose product. For more information, visit: support.Bose.com/Groups Delayed audio when connected to a Bose Smart Soundbar or Speaker Download the Bose app and run available software updates. | 5 4 E N G