Bose Solo 15 Series II TV Sound Owner s Guide - Page 18

Troubleshooting

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Page 18 highlights

Care and Maintenance Troubleshooting Problem What to do No power • Secure both ends of the power cord. • Plug the power cord into a live AC (mains) outlet. • Unplug the power cord for at least one minute and reconnect. No audio • Unmute the system. • Increase the volume. • Plug the audio cable into a connector on your TV labelled Audio Output or Audio OUT, not Audio Input or Audio IN. • Use only one audio cable. • Secure all cable connections and ensure they are correct. • Select the correct TV input. • Enable your TV's audio output and select the correct setting, such as such as Stereo or 5.1 Channel Audio. Refer to your TV's owner's guide for more information. • Use alternate setup (see page 15). • If connecting to two sources: -- Power off the other source. -- Ensure that you are not using an optical cable and coaxial cable. • If the system is connected to a TV output labelled VARIABLE (VAR), power off your TV speakers, set your TV volume to 75 percent of maximum and unmute your TV. • If connecting through a TV headphones output, increase your TV volume to the maximum limit. • Unplug the power cord for at least one minute and reconnect. Cannot play Bluetooth® audio • On the system: -- Pair a device (see page 13). -- Clear the system's pairing list (see page 13). -- Try pairing a different device. • On your Bluetooth device: -- Turn off and on the Bluetooth feature. -- Remove the system from the Bluetooth menu. Pair again. -- Use a different music source. -- Check your Bluetooth device for compatibility. Refer to your Bluetooth device's owner's guide. • Increase the volume on the system, your mobile device and music source. • Ensure you are using the correct device. • If multiple Bluetooth devices are connected, pause your streaming device first. • Disconnect other Bluetooth devices when not in use. • See "No audio" or "Distorted Audio". Distorted audio • Secure cable connections on the system and TV (or other connected sources). • If the system is connected to a TV output labelled VARIABLE (VAR), reduce the TV volume. • Use alternate setup (see page 15). • Unplug the power cord for at least one minute and reconnect. Remote control is inconsistent or • Check the batteries to see if they are installed properly or if they need to be replaced (see page 19). does not work • Point the remote control directly at the system. • Check that the status indicator flashes when you press the remote volume or mute button. • Unplug the power cord for at least one minute and reconnect. Sound is coming from the TV • Turn off your TV speakers (see page 8). • Mute or decrease the volume your TV. Status indicator is red • System error: Call Bose Customer Service. Refer to the contact sheet in the carton. 18 - English

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18 - English
Care and Maintenance
Troubleshooting
Problem
What to do
No power
• Secure both ends of the power cord.
• Plug the power cord into a live AC (mains) outlet.
• Unplug the power cord for at least one minute and reconnect.
No audio
• Unmute the system.
• Increase the volume.
• Plug the audio cable into a connector on your TV labelled
Audio Output
or
Audio OUT
, not Audio Input or Audio IN.
• Use only one audio cable.
• Secure all cable connections and ensure they are correct.
• Select the correct TV input.
• Enable your TV’s audio output and select the correct setting, such as such as
Stereo
or
5.1 Channel Audio
. Refer to
your TV’s owner’s guide for more information.
• Use alternate setup (see page 15).
• If connecting to two sources:
–
Power off the other source.
–
Ensure that you are not using an optical cable and coaxial cable.
• If the system is connected to a TV output labelled VARIABLE (VAR), power off your TV speakers, set your TV volume to
75 percent of maximum and unmute your TV.
• If connecting through a TV headphones output, increase your TV volume to the maximum limit.
• Unplug the power cord for at least one minute and reconnect.
Cannot play
Bluetooth
®
audio
• On the system:
–
Pair a device (see page 13).
–
Clear the system’s pairing list (see page 13).
–
Try pairing a different device.
• On your
Bluetooth
device:
–
Turn off and on the
Bluetooth
feature.
–
Remove the system from the
Bluetooth
menu. Pair again.
–
Use a different music source.
–
Check your
Bluetooth
device for compatibility. Refer to your
Bluetooth
device’s owner’s guide.
• Increase the volume on the system, your mobile device and music source.
• Ensure you are using the correct device.
• If multiple
Bluetooth
devices are connected, pause your streaming device first.
• Disconnect other
Bluetooth
devices when not in use.
• See “No audio” or “Distorted Audio”.
Distorted audio
• Secure cable connections on the system and TV (or other connected sources).
• If the system is connected to a TV output labelled VARIABLE (VAR), reduce the TV volume.
• Use alternate setup (see page 15).
• Unplug the power cord for at least one minute and reconnect.
Remote control is inconsistent or
does not work
• Check the batteries to see if they are installed properly or if they need to be replaced (see page 19).
• Point the remote control directly at the system.
• Check that the status indicator flashes when you press the remote volume or mute button.
• Unplug the power cord for at least one minute and reconnect.
Sound is coming from the TV
• Turn off your TV speakers (see page 8).
• Mute or decrease the volume your TV.
Status indicator is red
• System error: Call Bose Customer Service. Refer to the contact sheet in the carton.