Bose Sport Earbuds Multilingual Owners Guide - Page 36

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the earbuds, try these solutions first: • Charge the battery (see page 26). • Power on the earbuds (see page 20). • Check the earbud status lights and charging case status lights (see page 29). • Make sure your mobile device supports Bluetooth connections (see page 31). • Download the Bose Music app and run available software updates (see page 14). • Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any interference or obstructions. • Increase the volume on your mobile device and music app. • Connect another mobile device (see page 14). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM Earbuds don't power on SOLUTION Make sure the earbuds aren't in Standby mode. To wake the earbuds, insert the right earbud in your ear. Place both earbuds in the charging case until they magnetically snap into place. Close and re-open the case. The earbud status lights display charge status (see page 29). If the earbuds have been exposed to high or low temperatures, let the earbuds return to room temperature. | 3 6 E N G