Bose Sport Earbuds Multilingual Owners Guide - Page 37

TROUBLESHOOTING SYMPTOM SOLUTION Earbuds don't ­connect with mobile device On your device: • Turn the Bluetooth feature off and then on. • Delete the earbuds from the Bluetooth list on your ­device. Connect again (see page 14). Place both earbuds in the charging case until they magnetically snap into place, and the status lights display charge status (see page 29). Close and re-open the case. Connect again (see page 14). Make sure you're wearing the right earbud. Make sure the right earbud is within range (30 ft or 9 m) of the charging case and the case is open. Clear the earbud device list (see page 33). Connect again (see page 14). Visit: worldwide.Bose.com/Support/SportEarbuds to see how-to videos. Reboot the earbuds and charging case (see page 41). Earbuds don't ­respond during app setup Make sure you're using the Bose Music app for setup (see page 14). Make sure Bluetooth feature is on in your mobile device Settings menu. Bose Music app can't find earbuds While wearing the earbuds, press and hold the Bluetooth button l in the charging case until you hear "Ready to connect." Place both earbuds in the charging case until they magnetically snap into place. Close and re-open the case. Remove the earbuds. Bose Music app doesn't work on mobile device Make sure your mobile device is compatible with the Bose Music app and meets minimum system ­requirements. For more information, refer to the app store on your mobile device. Uninstall the Bose Music app on your mobile device. Reinstall the app (see page 14). Intermittent Bluetooth connection Clear the earbud device list (see page 33). Connect again (see page 14). Move your mobile device closer to the right earbud. Reboot the earbuds and charging case (see page 41). | 3 7 E N G