Brother International ADS-1000W Network Users Guide - Page 60

The Brother machine is not found on the network during the MFL-Pro Suite installation., Question

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Troubleshooting The Brother machine is not found on the network during the MFL-Pro Suite installation. 7 Question Interface Solution Is your computer connected wireless to the network? Make sure that your computer is connected to a network, e.g., a LAN environment or internet services. For further support of your network problems, contact your network administrator. Is your machine connected wireless to the network and does it have a valid IP address? (ADS-1000W/ADS-1100W) If the WiFi light on the Control Panel does not light up, the LEDs will indicate an error status. Make a note of the error status, see LED Indications in the User's Guide, and then correct the error. (ADS-1500W/ADS-1600W) Check that Status in WLAN Status is not Connection Failed. See How to Check the WLAN Status on page 10. If the LCD message shows Connection Failed, ask your network administrator whether your IP address is valid or not. Are you using security software? wireless  In the installer dialog box, search for the Brother machine again.  Allow access when the alert message of the security software appears 7 during the MFL-Pro Suite installation.  For more information about security software, see I am using security software. on page 60. Are you using a mobile Wi-Fi router? wireless The privacy separator on your mobile Wi-Fi router may be enabled. Confirm that the privacy separator is disabled. Is your Brother machine wireless placed too far from the WLAN access point/router? Place your Brother machine within about 3.3 feet (1 meter) of the WLAN access point/router when you configure the wireless network settings. Are there any obstructions (walls or furniture, for example) between your machine and the WLAN access point/router? wireless Move your Brother machine to an obstruction-free area, or closer to the WLAN access point/router. Is there a wireless computer, Bluetooth supported device, microwave oven or digital cordless phone near the Brother machine or the WLAN access point/router? wireless Move all the devices away from the Brother machine or WLAN access point/router. 57

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Troubleshooting
57
7
The Brother machine is not found on the network during the MFL-Pro Suite installation.
7
Question
Interface
Solution
Is your computer connected
to the network?
wireless
Make sure that your computer is connected to a network, e.g., a LAN
environment or internet services. For further support of your network
problems, contact your network administrator.
Is your machine connected
to the network and does it
have a valid IP address?
wireless
(ADS-1000W/ADS-1100W)
If the WiFi light
on the Control Panel does not light up, the LEDs will
indicate an error status. Make a note of the error status, see
LED Indications
in the
User's Guide
, and then correct the error.
(ADS-1500W/ADS-1600W)
Check that
Status
in
WLAN Status
is not
Connection Failed
. See
How to Check the WLAN Status
on page 10.
If the LCD message shows
Connection Failed
, ask your network
administrator whether your IP address is valid or not.
Are you using security
software?
wireless
In the installer dialog box, search for the Brother machine again.
Allow access when the alert message of the security software appears
during the MFL-Pro Suite installation.
For more information about security software, see
I am using security
software.
on page 60.
Are you using a mobile
Wi-Fi router?
wireless
The privacy separator on your mobile Wi-Fi router may be enabled. Confirm
that the privacy separator is disabled.
Is your Brother machine
placed too far from the
WLAN access point/router?
wireless
Place your Brother machine within about 3.3 feet (1 meter) of the WLAN
access point/router when you configure the wireless network settings.
Are there any obstructions
(walls or furniture, for
example) between your
machine and the WLAN
access point/router?
wireless
Move your Brother machine to an obstruction-free area, or closer to the
WLAN access point/router.
Is there a wireless
computer, Bluetooth
supported device,
microwave oven or digital
cordless phone near the
Brother machine or the
WLAN access point/router?
wireless
Move all the devices away from the Brother machine or WLAN access
point/router.