Brother International DCP 350C Users Manual - English - Page 83

Error messages - ink cartridge for

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Troubleshooting and Routine Maintenance Error messages B As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below. You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Error Message Cover is Open. Data Remaining Document Jam High Temperature Hub is Unusable. Image Too Long. Image Too Small. Ink Empty Low Temperature Media Error Media is Full. Cause Action The scanner cover is not closed Lift the scanner cover and then close it completely. again. The ink cartridge cover is not completely closed. Firmly close the ink cartridge cover until it clicks. Print data is left in the machine's memory. The document was not inserted or fed properly, or the document scanned from the ADF was too long. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. See Using the ADF (DCP-560CN only) on page 10. See Document jam (DCP-560CN only) on page 71. The print head is too warm. Allow the machine to cool down. A Hub or USB Flash memory A Hub or USB Flash memory drive with drive with Hub has been connected to the USB direct Hub are not supported. Unplug the device from the USB direct interface. B interface. The proportions of your photo Choose a regularly proportioned image. are irregular so effects could not be added. The size of your photo is too small to trim. Choose a larger image. One or more of the ink cartridges Replace the empty ink cartridges. (See is empty. The machine will stop Replacing the ink cartridges on page 74.) all print operations. The print head is too cold. Allow the machine to warm up. The memory card is either corrupted, improperly formatted, or there is a problem with the memory card. Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working. The memory card or USB Flash memory drive you are using already contains 999 files. Your machine can only save to your memory card or USB Flash memory drive if it contains less than 999 files. Try deleting unused files to free some space and try again. 69

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Troubleshooting and Routine Maintenance
69
B
Error messages
B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips.
.
Error Message
Cause
Action
Cover is Open.
The scanner cover is not closed
completely.
Lift the scanner cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it
clicks.
Data Remaining
Print data is left in the machine's
memory.
Press
Stop/Exit
. The machine will cancel
the job and clear it from the memory. Try to
print again.
Document Jam
The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See
Using the ADF (DCP-560CN
only)
on page 10.
See
Document jam (DCP-560CN
only)
on page 71.
High Temperature
The print head is too warm.
Allow the machine to cool down.
Hub is Unusable.
A Hub or USB Flash memory
drive with Hub has been
connected to the USB direct
interface.
A Hub or USB Flash memory drive with
Hub are not supported. Unplug the device
from the USB direct interface.
Image Too Long.
The proportions of your photo
are irregular so effects could not
be added.
Choose a regularly proportioned image.
Image Too Small.
The size of your photo is too
small to trim.
Choose a larger image.
Ink Empty
One or more of the ink cartridges
is empty. The machine will stop
all print operations.
Replace the empty ink cartridges. (See
Replacing the ink cartridges
on page 74.)
Low Temperature
The print head is too cold.
Allow the machine to warm up.
Media Error
The memory card is either
corrupted, improperly formatted,
or there is a problem with the
memory card.
Put the card firmly into the slot again to
make sure it is in the correct position. If the
error remains, check the media drive (slot)
of the machine by putting in another
memory card that you know is working.
Media is Full.
The memory card or USB Flash
memory drive you are using
already contains 999 files.
Your machine can only save to your memory
card or USB Flash memory drive if it contains
less than 999 files. Try deleting unused files
to free some space and try again.