Brother International DCP-J152W Basic Users Guide - Page 70

Software Difficulties, Difficulty, Suggestions, Repair MFL-Pro Suite, Other, Model, Device Selector

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Software Difficulties Difficulty Cannot install software or print. "Device Busy" Suggestions (Windows®) Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Make sure the machine is not displaying an error message on the LCD. Network Difficulties Difficulty Suggestions Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (See Advanced User's Guide: Reports.) and check the current Network settings printed in this list. If you are using a wireless connection or are having Network problems, see Software and Network User's Guide: Troubleshooting. The network scanning feature does not work. It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below: (Windows®) In Name: Enter any description, for example Brother NetScan. In Port number: Enter 54925. In Protocol: UDP is selected. Please refer to the instruction manual that came with your third-party Security/Firewall Software or call the software manufacturer. (Macintosh) Select Other from the Model drop-down list in the main screen of ControlCenter2. In the Device Selector window, make sure Network is selected in Connection Type, and then click Browse. Reselect your network machine, and press OK. The Brother software cannot be installed. (Windows®) If the Security Software warning appears on the PC screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it, and then install the Brother software. Cannot connect to wireless network. Investigate the problem using the WLAN Report. Press Menu, choose Print Reports, and then press OK. Choose WLAN Report. For more information, see Software and Network User's Guide: Print the WLAN Report. 58

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58
Software Difficulties
Difficulty
Suggestions
Cannot install software or print.
(Windows
®
)
Run the
Repair MFL-Pro Suite
program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy”
Make sure the machine is not displaying an error message on the LCD.
Network Difficulties
Difficulty
Suggestions
Cannot print over the network.
Make sure that your machine is powered on and is online and in Ready mode.
Print a Network Configuration list (See Advanced User’s Guide:
Reports
.) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems,
see Software and Network User’s Guide:
Troubleshooting
.
The network scanning feature does
not work.
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
(Windows
®
)
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or call the software manufacturer.
(Macintosh)
Select
Other
from the
Model
drop-down list in the main screen of ControlCenter2.
In the
Device Selector
window, make sure
Network
is selected in
Connection Type
, and then click
Browse
. Reselect your network machine, and
press
OK
.
The Brother software cannot be
installed.
(Windows
®
)
If the Security Software warning appears on the PC screen during the installation,
change the Security Software settings to permit the Brother product setup
program or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.
Cannot connect to wireless
network.
Investigate the problem using the
WLAN Report
.
Press
Menu
, choose
Print Reports
, and then press
OK
. Choose
WLAN Report
.
For more information, see Software and Network User’s Guide:
Print the WLAN
Report
.