Brother International DS-610 Users Manual - English - Page 6

What to do if you think your Scanner is eligible for warranty service: Report your issue to our Customer Service Hotline at 1-877-BROTHER (1-877-276-8437) within the applicable warranty period. Supply Brother with a copy of your dated bill of sale showing that this Scanner was purchased within the U.S. What Brother will ask you to do: After contacting Brother you will be required to send the Scanner properly packaged, freight prepaid, to Brother together with a photocopy of your bill of sale. Brother will provide a Return Authorization Number (i.e RA#) that must be written on the outside of the carton that contains your Scanner and instruction to where you should return your Scanner. You are responsible for the cost of shipping, packing the Scanner, and insurance (if you desire). You are also responsible for loss or damage to this Scanner in shipping. What Brother will do: If the problem reported concerning your Scanner and/or accompanying Consumable and Accessory Items is covered by this warranty and if you first reported the problem to Brother within the applicable warranty period, Brother will repair or replace the Scanner and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Scanner and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement Scanners conform to the manufacturer's specifications for new Scanner/parts. The repaired or replacement Scanner and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid. If the Scanner and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Scanner and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/Scanners at Brother's then current rates. The foregoing are your sole (i.e., only) and exclusive remedies under this warranty. What happens when Brother elects to replace your Scanner: Brother will send to you a replacement Scanner shipped for receipt within two business days, with the understanding that you will, after receipt of the replacement Scanner, supply the required proof of purchase information, together with the Scanner that Brother agreed to replace. You are then expected to pack the Scanner that Brother agreed to replace in the package from the replacement Scanner and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. The replacement Scanner you receive (even if refurbished or remanufactured) will be covered for the balance of the limited warranty period remaining on the original Scanner, plus an additional thirty (30) days. You will keep the replacement Scanner that is sent to you and your original Scanner shall become the property of Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Scanner and determines that your original Scanner is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Scanner only if: (i) you do not return your original Scanner to Brother within five (5) business days; (ii) the problems with your original Scanner are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the Scanner; or (iv) the warranty period on your original Scanner has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). Retain your original Accessory Items and a copy of the return freight bill, signed by the courier. v