Brother International HL-641 Users Manual - English - Page 67

CHAPTER 6 TROUBLESHOOTING Questions I cannot print from my application software. Recommendations • Make sure that the supplied printer driver is installed in the System Folder and it is selected with Chooser. • Check the PORT selection within Chooser : it should match the port you physically attached the printer cable to. • The serial slide switch of the optional interface board is in the RS-422A position. • Check the printer cable type (you should not be using a Local-Talk or straight-thru cable.) Paper Handling Questions The printer does not load paper. The printer does not load paper from the manual feed slot. How can I load envelopes? What paper can I use? How can I clear paper jams? Recommendations • Note if the ALARM and PAPER lamps are blinking. If so, the multi-purpose sheet feeder is out of paper. Load a new stack of paper in the feeder. • If there is paper in the multi-purpose sheet feeder, make sure it is straight. If the paper is curled, you should straighten it before printing. • Reduce the stack of paper in the multipurpose sheet feeder, then try again. When the MANUAL lamp is blinking, press the FF/CONT switch for manual loading. Re-insert the paper firmly. You can load envelopes from either the multipurpose sheet feeder or the manual feed slot. Your application software must be set up correctly to print on the envelope size you are using. This is usually done in the page setup or document setup menu of your software. Refer to your application manual. You can use plain paper, envelopes, transparencies, labels, and organizer paper. For information on loading paper, see "Paper Handling" in Chapter 2. See "PAPER JAMS" in this chapter. 6-11