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Error Message, Cause, Action, No Drum Unit - toner cartridges

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Error Message Cover is Open Cover is Open Drum ! Cause Action The front cover is not completely Open and then firmly close the front cover of closed. the machine. The fuser cover is not completely Close the fuser cover located inside the back closed. cover of the machine. The corona wires on the drum unit Clean the corona wires on the drum unit. must be cleaned. Drum End Soon Drum Stop Jam 2-sided Jam Inside Jam MP Tray Jam Rear Jam Tray 1 Jam Tray 2 Jam Tray 3 Jam Tray 4 Limit Exceeded Media Mismatch No Belt Unit No Drum Unit No HUB Support The drum unit or the toner cartridge and drum unit assembly is not installed correctly. The drum unit is near the end of its life. It is time to replace the drum unit. The paper is jammed underneath the paper tray or the fuser unit. The paper is jammed inside the machine. The paper is jammed in the MP tray. The paper is jammed in the back of the machine. The paper is jammed in the indicated paper tray. See Related Information: Clean the Corona Wires. If the problem continues, replace the drum unit with a new one. Remove the drum unit, remove the toner cartridges from the drum unit, and put the toner cartridges back into the drum unit. Reinstall the drum unit in the machine. Order a new drum unit before the LCD displays Replace Drum. Replace the drum unit. Remove the paper tray or open the back cover to pull out all jammed paper. Open the front cover, remove the toner cartridges and drum unit assembly, and pull out all jammed paper. Close the front cover. Remove all jammed paper from in and around the MP tray. Press Go. Open the fuser cover and remove all jammed paper. Close the fuser cover. Pull out the paper tray indicated on the LCD and remove all jammed paper. The print limit set in Secure Function Lock 3.0 was reached. Call your administrator to check your Secure Function Lock Settings. The media type specified in the printer driver differs from the paper type specified in the machine's menu. Load the correct type of paper in the tray indicated on the LCD, and then select the correct media type in the Paper Type setting on the machine. The belt unit is not installed or not Reinstall the belt unit. installed correctly. The drum unit is not installed correctly. Reinstall the toner cartridges and drum unit assembly. A USB hub device is connected to Disconnect the USB hub device from the USB the USB host connector. host connector. 257

Section	Page
Online User's Guide HL-L8260CDW/HL-L8360CDW/HL-L8360CDWT	1
Table of Contents	2
Before You Use Your Brother Machine	6
Definitions of Notes	7
Notice - Disclaimer of Warranties (USA and Canada)	8
Trademarks	9
Important Note	10
Introduction to Your Brother Machine	11
Before Using Your Machine	12
Front View and Back View	13
Control Panel Overview	15
Touchscreen LCD Overview	19
How to Navigate the Touchscreen LCD	21
Access Brother Utilities (Windows®)	23
Uninstall the Brother Software and Drivers (Windows®)	25
Paper Handling	26
Load Paper	27
Load and Print Using the Paper Tray	28
Load Paper in the Paper Tray	29
Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray	31
Load and Print Using the Multi‑purpose Tray (MP Tray)	32
Load Paper in the Multi‑purpose Tray (MP Tray)	33
Change Machine Settings to Print on Letterhead or Preprinted Paper Using the MP Tray	35
Load and Print Labels Using the MP Tray	36
Load and Print Envelopes Using the MP Tray	38
Paper Settings	40
Change the Paper Size and Paper Type	41
Change the Check Paper Size Setting	42
Unprintable Area	43
Recommended Print Media	44
Using Special Paper	45
Print	46
Print from Your Computer (Windows®)	47
Print a Document (Windows®)	48
Print Settings (Windows®)	50
Secure Print (Windows®)	54
Change the Default Print Settings (Windows®)	56
Configure the Optional Tray Settings (Windows®)	57
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ Language Emulation) (Windows®)	58
Monitor the Status of the Machine from Your Computer (Windows®)	59
Print from Your Computer (Macintosh)	60
Print a Document (Macintosh)	61
Print Options (Macintosh)	62
Secure Print (Macintosh)	68
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ language emulation) (Macintosh)	70
Monitor the Status of the Machine from Your Computer (Macintosh)	71
Cancel a Print Job	73
Test Print	74
Print Data Directly from a USB Flash Drive	75
Compatible USB Flash Drives	76
Print Data Directly from a USB Flash Drive or Digital Camera Supporting Mass Storage	77
Create a PRN File for Direct Printing (Windows®)	80
Network	81
Supported Basic Network Features	82
Network Management Software and Utilities	83
Learn about Network Management Software and Utilities	84
Additional Methods of Configuring Your Brother Machine for a Wireless Network	85
Before Configuring Your Brother Machine for a Wireless Network	86
Configure Your Machine for a Wireless Network	87
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	88
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	90
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard	94
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast	97
Configure Your Machine for an Enterprise Wireless Network	100
Use Wi-Fi Direct®	105
Print from Your Mobile Device Using Wi-Fi Direct	106
Configure Your Wi-Fi Direct Network	107
Wi-Fi Direct Network Configuration Overview	108
Configure Your Wi-Fi Direct Network Using the One-Push Method	109
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)	111
Configure Your Wi-Fi Direct Network Using the PIN Method	113
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	115
Configure Your Wi-Fi Direct Network Manually	117
Advanced Network Features	118
Print the Network Configuration Report	119
Print the WLAN Report	120
Wireless LAN Report Error Codes	121
Configure the SNTP Protocol Using Web Based Management	123
Technical Information for Advanced Users	125
Gigabit Ethernet (Wired Network Only)	126
Configure the Gigabit Ethernet Settings Using Web Based Management	127
Reset the Network Settings to the Factory Settings	128
Security	129
Lock the Machine Settings	130
Setting Lock Overview	131
Set the Setting Lock Password	132
Change the Setting Lock Password	133
Turn On Setting Lock	134
Network Security Features	135
Before Using Network Security Features	136
Secure Function Lock 3.0	137
Before Using Secure Function Lock 3.0	138
Configure Secure Function Lock 3.0 Using Web Based Management	139
Configure Public Mode for Secure Function Lock 3.0	140
Additional Secure Function Lock 3.0 Features	141
Register a new ID Card Using the Machine's Control Panel	142
Use Active Directory® Authentication	143
Introduction to Active Directory® Authentication	144
Configure Active Directory® Authentication Using Web Based Management	145
Log On to Change the Machine Settings Using the Machine's Control Panel (Active Directory® Authentication)	146
Use LDAP Authentication	147
Introduction to LDAP Authentication	148
Configure LDAP Authentication Using Web Based Management	149
Log On to Change the Machine Settings Using the Machine's Control Panel (LDAP Authentication)	150
Manage Your Network Machine Securely Using SSL/TLS	151
Introduction to SSL/TLS	152
Brief History of SSL/TLS	153
Benefits of Using SSL/TLS	154
Certificates and Web Based Management	155
Supported Security Certificate Features	156
Create and Install a Certificate	157
Step by Step Guide for Creating and Installing a Certificate	158
Create and Install a Self-signed Certificate	159
Create a Self-signed Certificate	160
Install the Self-signed Certificate for Windows® users with Administrator Rights	162
Import and Export the Self-signed Certificate on your Brother Machine	166
Import the Self-signed Certificate	167
Export the Self-signed Certificate	168
Create and Install a Certificate from a Certificate Authority (CA)	169
Create a Certificate Signing Request (CSR)	170
Install a Certificate on Your Brother Machine	172
Import and Export the Certificate and Private Key	173
Import a Certificate and Private Key	174
Export the Certificate and Private Key	175
Import and Export a CA Certificate	176
Import a CA Certificate	177
Export a CA Certificate	178
Manage Multiple Certificates	179
Manage Your Network Machine Securely Using Web Based Management	180
Manage Your Network Machine Securely Using BRAdmin Professional 3 (Windows®)	182
Print Documents Securely Using SSL/TLS	183
Manage Your Network Machine Securely Using IPsec	184
Introduction to IPsec	185
Configure IPsec Using Web Based Management	186
Configure an IPsec Address Template Using Web Based Management	188
Configure an IPsec Template Using Web Based Management	190
IKEv1 Settings for an IPsec Template	192
IKEv2 Settings for an IPsec Template	195
Manual Settings for an IPsec Template	199
Send an Email Securely	202
Configure Email Sending Using Web Based Management	203
Send an Email with User Authentication	204
Send an Email Securely Using SSL/TLS	205
Use IEEE 802.1x Authentication for a Wired or a Wireless Network	207
What Is IEEE 802.1x Authentication?	208
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)	209
IEEE 802.1x Authentication Methods	211
Store Print Log to Network	212
Store Log to Network Overview	213
Configure the Store Print Log to Network Settings Using Web Based Management	214
Use the Store Print Log to Network's Error Detection Setting	216
Mobile/Web Connect	217
Brother Web Connect	218
Brother Web Connect Overview	219
Online Services Used with Brother Web Connect	220
Conditions for Using Brother Web Connect	222
Brother Software Installation for Using Brother Web Connect	223
Configure the Proxy Server Settings Using Your Brother Machine's Control Panel	224
Configure the Proxy Server Settings Using Web Based Management	225
Set Up Brother Web Connect	226
Brother Web Connect Setup Overview	227
Create an Account for Each Online Service Before Using Brother Web Connect	229
Apply for Brother Web Connect Access	230
Register an Account on Your Brother Machine for Brother Web Connect	233
Download and Print Documents Using Brother Web Connect	235
Download and Print Using Web Services	236
Google Cloud Print	237
Google Cloud Print Overview	238
Before Using Google Cloud Print	239
Network Settings for Using Google Cloud Print	240
Register Your Machine with Google Cloud Print Using Google Chrome™	241
Register Your Machine with Google Cloud Print Using Web Based Management	242
Print from Google Chrome™ or Chrome OS™	243
Print from Google Drive™ for Mobile	244
Print from Gmail™ Webmail Service for Mobile	245
AirPrint	246
AirPrint Overview	247
Before Using AirPrint	248
Network Settings for Using AirPrint	249
Disable and Enable AirPrint Using Web Based Management (Web Browser)	250
Print Using AirPrint	251
Print from iPad, iPhone, or iPod Touch	252
Before Printing Using AirPrint (macOS)	253
Print Using AirPrint (macOS)	254
Mobile Printing for Windows®	255
Mopria® Print Service	256
Brother iPrint&Scan	257
Near-Field Communication (NFC)	258
Register an External IC Card Reader	259
Troubleshooting	260
Error and Maintenance Messages	261
Error Messages When Using the Brother Web Connect Feature	270
Paper Jams	272
Paper is Jammed in the MP tray	273
Paper is Jammed in the Paper Tray	274
Paper is Jammed in the Back of the Machine	276
Paper is Jammed Inside the Machine	278
Paper is Jammed underneath the Paper Tray	281
Printing Problems	283
Improve the Print Quality	286
Network Problems	292
Error Messages	293
Use the Network Connection Repair Tool (Windows®)	296
Where Can I Find My Brother Machine's Network Settings?	297
I Cannot Complete the Wireless Network Setup Configuration	298
My Brother Machine Cannot Print over the Network	300
I Want to Check that My Network Devices are Working Correctly	302
Google Cloud Print Problems	303
AirPrint Problems	304
Other Problems	305
Check the Machine Information	307
Reset Functions	308
Machine Reset	309
Network Reset	310
Factory Reset	311
Routine Maintenance	312
Replace Supplies	313
Replace the Toner Cartridge	315
Replace the Drum Unit	318
Replace the Belt Unit	322
Replace the Waste Toner Box	325
Reset the Drum Counter	329
Reset the Belt Unit Counter	330
Clean the Machine	331
Clean the Laser Scanner Windows	333
Clean the Touchscreen LCD	336
Clean the Corona Wires	337
Clean the Drum Unit	339
Clean the Paper Pick-up Rollers	347
Calibrate Color Output	348
Reset the Machine's Calibration Settings	349
Correct Color Print Alignment (Color Registration)	350
Check the Remaining Part Life	351
Pack and Ship Your Brother Machine	352
Replace Periodic Maintenance Parts	354
Machine Settings	355
Change Machine Settings from the Control Panel	356
General Settings	357
Set Sleep Mode Countdown	358
About Deep Sleep Mode	359
Set Auto Power Off Mode	360
Adjust the LCD Backlight Brightness	361
Change How Long the LCD Backlight Stays On	362
Reduce Toner Consumption	363
Reduce Printing Noise	364
Change the Language on the LCD	365
Settings and Features Tables	366
Access Menus and Change Your Machine's Settings	367
Settings Tables (HL-L8260CDW)	368
Settings Tables (HL-L8360CDW/HL-L8360CDWT)	376
Feature Tables (HL-L8360CDW/HL-L8360CDWT)	383
Change Machine Settings from Your Computer	386
Change Machine Settings Using Web Based Management	387
What is Web Based Management?	388
Access Web Based Management	389
Set a Login Password for Web Based Management	390
Appendix	391
Specifications	392
How to Enter Text on Your Brother Machine	397
Supplies	399
Important Information About Toner Cartridge Life	401
Accessories	402

Match case Limit results 1 per page

Error Message

Cause

Action

Cover is Open

The front cover is not completely

closed.

Open and then firmly close the front cover of

the machine.

Cover is Open

The fuser cover is not completely

closed.

Close the fuser cover located inside the back

cover of the machine.

Drum !

The corona wires on the drum unit

must be cleaned.

Clean the corona wires on the drum unit.

See

Related Information

Clean the Corona

Wires

If the problem continues, replace the drum unit

with a new one.

The drum unit or the toner

cartridge and drum unit assembly

is not installed correctly.

Remove the drum unit, remove the toner

cartridges from the drum unit, and put the

toner cartridges back into the drum unit.

Reinstall the drum unit in the machine.

Drum End Soon

The drum unit is near the end of

its life.

Order a new drum unit before the LCD

displays

Replace Drum

Drum Stop

It is time to replace the drum unit.

Replace the drum unit.

Jam 2-sided

The paper is jammed underneath

the paper tray or the fuser unit.

Remove the paper tray or open the back cover

to pull out all jammed paper.

Jam Inside

The paper is jammed inside the

machine.

Open the front cover, remove the toner

cartridges and drum unit assembly, and pull

out all jammed paper. Close the front cover.

Jam MP Tray

The paper is jammed in the MP

tray.

Remove all jammed paper from in and around

the MP tray. Press

Jam Rear

The paper is jammed in the back

of the machine.

Open the fuser cover and remove all jammed

paper. Close the fuser cover.

Jam Tray 1

Jam Tray 2

Jam Tray 3

Jam Tray 4

The paper is jammed in the

indicated paper tray.

Pull out the paper tray indicated on the LCD

and remove all jammed paper.

Limit Exceeded

The print limit set in Secure

Function Lock 3.0 was reached.

Call your administrator to check your Secure

Function Lock Settings.

Media Mismatch

The media type specified in the

printer driver differs from the

paper type specified in the

machine's menu.

Load the correct type of paper in the tray

indicated on the LCD, and then select the

correct media type in the Paper Type setting

on the machine.

No Belt Unit

The belt unit is not installed or not

installed correctly.

Reinstall the belt unit.

No Drum Unit

The drum unit is not installed

correctly.

Reinstall the toner cartridges and drum unit

assembly.

No HUB Support

A USB hub device is connected to

the USB host connector.

Disconnect the USB hub device from the USB

host connector.

257