Brother International ImageCenter„ ADS2500W Web Connect Guide - English - Page 18

Troubleshooting, Error messages

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A Troubleshooting A Error messages A As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an error message. The most common error messages are shown below. You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. A Error Message Network connection failed. Verify that the network connection is good. Connection failed to server . Check network settings. Connection failed to server . Wrong Date&Time. Authentication is invalid. Reissue temporary ID, and register account again. Failed to upload. Unsupported file or corrupt data. Confirm data of file. Cause The machine is not connected to a network. Network or server settings are incorrect. There is a problem with the network or server. Date and time settings are incorrect. The machine's authentication information (needed to access the service) has expired or is invalid. There is a problem with the file you are trying to upload, such as one of the following:  The file exceeds the service's limit on number of pixels, file size, etc.  The file type is not supported.  The file is corrupted. Action  Verify that the network connection is good.  If the to Web button was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again.  Confirm that network settings are correct, or wait and try again later.  If the to Web button was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again. Set the date and time correctly. Note that if the machine's power cord is disconnected, the date and time settings may be incorrect. Apply for Brother Web Connect access again to receive a new temporary ID, and then use the new ID to register the account to the machine (see How to apply for Brother Web Connect access on page 6 and How to register and delete accounts on the machine on page 8). The file cannot be used. 15

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15
A
A
Error messages
A
As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an
error message. The most common error messages are shown below.
You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest
FAQs and troubleshooting tips.
.
Troubleshooting
A
Error Message
Cause
Action
Network connection failed.
Verify that the network
connection is good.
The machine is not connected to a
network.
Verify that the network connection
is good.
If the
to Web
button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection failed to server
. Check network settings.
Network or server settings are
incorrect.
There is a problem with the network or
server.
Confirm that network settings are
correct, or wait and try again later.
If the
to Web
button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection failed to server
. Wrong Date&Time.
Date and time settings are incorrect.
Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may be incorrect.
Authentication is invalid.
Reissue temporary ID,
and register account again.
The machine's authentication
information (needed to access the
service) has expired or is invalid.
Apply for Brother Web Connect
access again to receive a new
temporary ID, and then use the new
ID to register the account to the
machine (see
How to apply for
Brother Web Connect access
on page 6 and
How to register and
delete accounts on the machine
on page 8).
Failed to upload.
Unsupported file
or corrupt data.
Confirm data of file.
There is a problem with the file you
are trying to upload, such as one of
the following:
The file exceeds the service's limit
on number of pixels, file size, etc.
The file type is not supported.
The file is corrupted.
The file cannot be used.