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Brother International IntelliFax-2600 Users Manual - English - Page 88

Troubleshooting and Routine Maintenance, Troubleshooting, Brother fax-back system, Frequently Asked

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11 Troubleshooting and 11 Routine Maintenance Troubleshooting Brother fax-back system Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling. If you can't resolve a difficulty with your FAX/MFC using this manual, call our fax-back system, and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects. USA: 1-800-521-2846 From within Canada:1-800-681-9838 The Brother fax-back system number (USA only) has been preprogrammed on One Touch key 1. Frequently Asked Questions (FAQs) You can find more information about Brother products on the World Wide Web. From product specification sheets to Frequently Asked Questions (FAQs), it is all there. Visit us at: http://www.brother.com Brother Bulletin Board Brother's Bulletin Board Numbers are USA: 1-888-298-3616 From within Canada:1-514-685-2040 11 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

Section	Page
Cover	1
If You Need to Call Customer Service	2
Year 2000 Compliant	2
Brother Numbers	3
Ordering Accessories and Supplies	4
Quick Reference Guide	9
Table of Contents	11
Introduction	17
Using This Manual	17
Finding Information	17
Conventions Used in this Manual	17
Test Sheet Procedures (For USA Only)	17
FAX 2600 Control Panel Overview	18
MFC 4600 Control Panel Overview	20
About Fax Machines	22
Fax Tones and Handshake	22
ECM (Error Correction Mode)	22
Assembly and Connections	23
Packing List	23
Choosing a Location	24
Assembly	25
Installing the Drum Unit Assembly (with Toner Cartridge)	25
Setting Up the FAX/MFC	27
Loading Paper	28
Acceptable Paper	29
Paper Capacity in Feeder	30
Manual Feed Slot	30
Loading One Sheet of Paper	30
Connecting an External Telephone Answering Device (TAD)	31
Sequence	31
Connections	31
Recording Outgoing Message on External TAD	32
Connecting an External Telephone	32
Special Line Considerations	32
Roll Over Phone Lines	32
Two-Line Phone System	33
Converting Telephone Wall Outlets	33
Installing Fax Machine, External Two-Line TAD, and Two-Line Telephone	33
Multi-Line Connections (PBX)	34
If you are installing the FAX/MFC to work with a PBX:	35
Custom Features on a Single Line	35
On-Screen Programming	36
User-Friendly Programming	36
Function Mode	36
Do You Have a FAX or MFC?	36
Alternating Displays	37
Function Selection Table	37
Initial Setup	42
Getting Started	42
Setting Date and Time	42
Setting Station ID	42
Setting Tone/Pulse Dialing (For Canada Only)	43
Entering Text	43
Inserting spaces	44
Making corrections	44
Repeating letters	44
Special characters and symbols	44
Setting Beeper Volume	45
Setting the Handset Volume	45
Setting Volume Amplify	46
Setting the Speaker Volume	46
Setting the Ring Volume	46
Memory Storage	46
Sleep Mode	47
Delayed Timer	47
Setup Receive	48
Basic Receiving Operations	48
Select Receive Mode	48
To select or change your Receive Mode	49
Setting Ring Delay	49
Setting F/T Ring Time	50
Easy Receive	50
Printing a Reduced Incoming Document	51
Recommended Reductions	51
Setting Paper Size	52
Setting the Print Density	52
Toner Save	52
Advanced Receiving Operations	53
Operation from Extension Telephone or External Telephone	53
For FAX/TEL Mode Only	53
Changing Remote Codes	53
Polling	54
Setting Up Polling Receive	54
Setting Up Sequential Polling Receive	54
Printing a Fax in Memory	55
Canceling a Scheduled Job	55
Telephone Services	56
Distinctive Ring	56
Registering Your Distinctive Ring Pattern	57
Caller ID	58
Viewing Caller ID List	58
Printing Caller ID List	58
Call Waiting Caller ID	59
Setup Send	60
Before You Begin	60
Sending Faxes Using Multiple Settings	60
Using the ADF (Automatic Document Feeder)	60
Manual Transmission	61
Automatic Transmission	61
Manual and Automatic Fax Redial	61
Dual Access	61
Real Time Transmission	62
Checking the Jobs Status	62
Canceling Jobs While Scanning the Original	63
Canceling Jobs in Memory	63
Basic Sending Operations	63
Composing Electronic Cover Page	63
Composing Your Own Comments	64
Cover Page for Next Fax Only	64
Always Send Cover Page	65
Using a Printed Cover Page	65
Contrast	66
Resolution	66
Advanced Sending Operations	66
Overseas Mode	66
Call Reservation	67
Print Sample Call Back Message	67
Delayed Fax	68
Multiple Resolution Transmission	68
Setting Up Polled Transmit	69
Interrupting Delayed Fax and Polled Transmit Jobs	69
Auto Dial Numbers and Dialing Options	70
Storing Numbers for Easy Dialing	70
Storing One Touch Dial Numbers	70
Storing Speed Dial Numbers	71
Changing One Touch and Speed Dial Numbers	71
Setting Up Groups for Broadcasting	72
Dialing Options	73
Manual Dialing	73
One Touch Dialing	73
Speed Dialing	74
Dialing Access Codes and Credit Card Numbers	74
Search	74
Broadcasting	75
Pause	76
Hold	76
Tone/Pulse	76
Redial	76
Remote Fax Options	77
Fax Forwarding/Paging	77
Programming a Fax Forwarding Number	77
Programming Paging Number	78
Setting Fax Storage	78
Changing Remote Retrieval Access Code	79
Remote Retrieval	79
Using Remote Retrieval Access Code	79
Remote Commands	80
Retrieving Memory Status List	81
Retrieving Fax Messages	81
Changing Fax Forwarding Number	82
Printing Reports	83
Fax Settings and Activity	83
To Print a Report	83
Transmission Verification (Xmit) Report	84
Activity Report Interval	84
Making Copies	85
Using the FAX/MFC as a Copier	85
Making a Single Copy	85
Type of Original	86
Making Multiple Copies	86
Sorting Multiple Copies	86
Enlarging and Reducing Copies	87
Troubleshooting and Routine Maintenance	88
Troubleshooting	88
Brother fax-back system	88
Frequently Asked Questions (FAQs)	88
Brother Bulletin Board	88
Error Messages	89
Document Jam	93
Printer Jam	93
Paper is Jammed in the Multi-purpose Sheet Feeder	94
Paper is Jammed near the Drum Unit or in the Fuser Unit	94
If You Are Having Difficulty with Your FAX/MFC	95
Packing and Shipping the FAX/MFC	102
Routine Maintenance	104
Cleaning the Document Scanner	104
Cleaning the Printer	105
Cleaning the Drum Unit	106
Replacing the Toner Cartridge	107
How to Replace the Toner Cartridge	107
Replacing the Drum Unit	111
For Customer Service	114
Important Information	115
Standard Telephone and FCC Notices	115
These notices are in effect only for 120V models sold and used in the United States.	115
Laser Safety (For 110–120V Models Only)	116
FDA Regulations	116
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	117
Industry Canada Compliance Statement (For Canada Only)	117
Important—About the Interface Cable (For MFC 4600 Only)	117
Important Safety Instructions	118
Energy Star® Compliance Statement	119
Trademarks	120
Specifications	121
Fax	121
Printer (For MFC 4600 Only)	122
Electrical and Environment	122
Glossary	123
Index	128
Remote Retrieval Access Card	133
Equipment Attachment Limitations	135
Visit us on the Web Wide Web	136