Brother International IntelliFax-2600 Users Manual - English - Page 95

If You Are Having Difficulty with Your FAX/MFC, If your FAX/MFC is set to Easy Receive ON,

Get Brother International IntelliFax-2600 PDF manuals and user guides View all Brother International IntelliFax-2600 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 95 highlights

If You Are Having Difficulty with Your FAX/MFC If you think there is a problem with your FAX/MFC, make a copy first. If the copy looks good, the problem is probably not your FAX/MFC. Check the table below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS Printing and Receiving Faxes Condensed print and horizontal streaks; top and bottom of sentences are cut off. If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at: 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). Vertical streaks; black lines appear on the faxes you receive. Sometimes you may see vertical streaks/black lines on the faxes you receive. Either your FAX/MFC's primary corona wire for printing may be dirty, or the sending party's fax scanner may be dirty. Clean your primary corona wire (see page 11-19), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at: 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). The FAX/MFC "hears" If your FAX/MFC is set to Easy Receive ON, and voice as CNG tone. it answers voice calls by trying to receive a fax, try turning Easy Receive to OFF. Horizontal streaks; lines are missing. You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear as split or blank pages. If the received data is divided and printed on 2 pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using (see page 5-5). If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the real paper. (See page 5-4 to 5-5) T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 11 - 8

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
TROUBLESHOOTING AND ROUTINE MAINTENANCE
11 - 8
If You Are Having Difficulty with Your FAX/MFC
If you think there is a problem with your FAX/MFC,
make a copy first
.
If the
copy looks good, the problem is probably not your FAX/MFC. Check the table
below and follow the troubleshooting tips.
DIFFICULTY
SUGGESTIONS
Printing and Receiving Faxes
Condensed print and
horizontal streaks; top
and bottom of sentences
are cut off.
If your copy looks good, you probably had a bad
connection, with static or interference on the phone
line. If the copy looks bad, clean the scanner area.
If there is still a problem, call Brother Customer
Service at:
1-800-284-4329 (
USA
) or 1-800-853-6660 (
from
within Canada
) or 1-514-685-6464 (
from within
Montreal
).
Vertical streaks; black
lines appear on the faxes
you receive.
Sometimes you may see vertical streaks/black lines
on the faxes you receive. Either your FAX/MFC’s
primary corona wire for printing may be dirty, or
the sending party’s fax scanner may be dirty. Clean
your primary corona wire (see page 11-19), or ask
the sender to make a copy to see if the problem is
with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at:
1-800-284-4329 (
USA
) or 1-800-853-6660 (
from
within Canada
) or 1-514-685-6464 (
from within
Montreal
).
The FAX/MFC “hears”
voice as CNG tone.
If your FAX/MFC is set to Easy Receive ON, and
it answers voice calls by trying to receive a fax, try
turning Easy Receive to OFF.
Horizontal streaks; lines
are missing.
You may get a fax with horizontal streaks or with
missing lines. Usually this is caused by a poor
telephone connection. Ask the other party to send
the fax again.
Received faxes appear
as split or blank pages.
If the received data is divided and printed on 2
pages or if you get an additional blank page, your
Paper Size setting may not be correct for the paper
you are using (see page 5-5). If you are using the
fixed reduction feature, check to see if the
reduction ratio is suitable for the real paper. (See
page 5-4 to 5-5)