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Brother International MFC 250C Users Manual - English - Page 119

Black Start, Color Start, Fax sending or copy operation in progress, Stop/Exit, Error Message, Cause - printer troubleshooting

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Troubleshooting and Routine Maintenance Error Message Cause Action No Paper Fed The machine is out of paper or paper is not properly loaded in the paper tray. Do one of the following: „ Refill the paper in the paper tray, and then press Black Start or Color Start. „ Remove the paper and load it again and then press Black Start or Color Start (See Loading paper and other print media on page 8.) The Jam Clear Cover is not closed Check that the Jam Clear Cover is closed. properly. (See Printer jam or paper jam on page 108.) The paper is jammed in the machine. Remove the jammed paper by following the steps in Printer jam or paper jam on page 108. No Response/Busy The number you dialed does not answer or is busy. Verify the number and try again. Not Registered You tried to access a Speed Dial Set up the Speed Dial number. (See Storing number that is not programmed. Speed Dial numbers on page 51.) Out of Memory The machine's memory is full. Fax sending or copy operation in progress Press Stop/Exit and wait until the other operations in progress finish and then try again. The memory card or USB Flash memory drive you are using does not have enough free space to scan the documents. Delete unused files from your memory card or USB Flash memory drive to make some free space and then try again. Paper Jam Paper is jammed in the machine. Open the Jam Clear Cover (at the back of the machine) and pull out the jammed paper by following the steps in Printer jam or paper jam on page 108. Make sure the paper length guide is set to the paper size. Print Unable XX The machine has a mechanical problem. -OR- A foreign object such as a clip or ripped paper is in the machine. Open the scanner cover and look inside the machine for foreign objects and paper scraps. If the error message continues, see Transferring your faxes or Fax Journal report on page 107 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and reconnect it. Replace XX Ink One or more of the ink cartridges Replace the empty ink cartridges. (See are empty. The machine will stop all Replacing the ink cartridges on page 111.) Cannot Print print operations. While memory is available, black & white faxes will be stored in the memory. If a B sending machine has a color fax, the machine's 'handshake' will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax. 105

Section	Page
USER’S GUIDE MFC-250C MFC-290C	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	15
1 General Information	16
Using the documentation	16
Symbols and conventions used in the documentation	16
Accessing the Software User’s Guide	16
Viewing Documentation	16
Viewing Documentation (For Windows®)	16
How to find Scanning instructions	17
Viewing Documentation (For Macintosh®)	18
How to find Scanning instructions	18
Accessing Brother Support (For Windows®)	19
MFC-290C Control panel overview	20
2 Loading paper and documents	22
Loading paper and other print media	22
Loading envelopes and post cards	24
About envelopes	24
Removing small printouts from the machine	25
Printable area	26
Acceptable paper and other print media	27
Recommended print media	27
Handling and using print media	28
Paper capacity of the output paper tray cover	28
Choosing the right print media	29
Paper type and size for each operation	29
Paper weight, thickness and capacity	30
Loading documents	31
Using the ADF (MFC-290C only)	31
Recommended environment	31
Document Sizes Supported	31
How to load documents	31
Using the scanner glass	31
Document Sizes Supported	31
How to load documents	32
Scannable area	32
3 General setup	33
On/Off key	33
Turning the machine off	33
Turning the machine on	33
Power Off setting	33
Mode Timer	34
Paper settings	34
Paper Type	34
Paper Size	34
Volume Settings	35
Ring Volume	35
Setting the Ring Volume from the menu	35
Beeper Volume	35
Speaker Volume	35
Automatic Daylight Savings Time	36
LCD display	36
LCD Contrast	36
Sleep Mode	36
4 Security features	37
TX Lock	37
Setting and changing the TX Lock password	37
Setting up the password	37
Changing the password	37
Turning TX Lock on/off	38
Turning TX Lock on	38
Turning TX Lock off	38
Section II: Fax	39
5 Sending a Fax	40
Entering Fax mode	40
Faxing from the ADF (MFC-290C only)	40
Faxing from the scanner glass	40
Setting scanner glass size for faxing	41
Color fax transmission	41
Canceling a fax in progress	41
Broadcasting (Black & White only)	41
Canceling a Broadcast in progress	42
Additional sending operations	42
Sending faxes using multiple settings	42
Contrast	43
Changing fax resolution	43
To change the fax resolution for the next fax	43
To change the default fax resolution	43
Dual access (Black & White only)	44
Real time transmission	44
Sending in real time for all faxes	44
Sending in real time for the next fax only	44
Overseas Mode	45
Checking and canceling waiting jobs	45
Sending a fax manually	45
Sending a fax at the end of a conversation	46
Out of Memory message	46
6 Receiving a Fax	47
Receive modes	47
Choosing the Receive Mode	47
Using receive modes	49
Fax Only	49
Fax/Tel	49
Manual	49
External TAD	49
Receive mode settings	50
Ring Delay	50
F/T Ring Time (Fax/Tel mode only)	50
Easy Receive	51
If Easy Receive is On:	51
If Easy Receive is Off:	51
Additional receiving operations	51
Printing a reduced incoming fax	51
Receiving a fax at the end of a conversation	51
Receiving faxes into memory when the paper tray is empty	52
7 Telephone Services and External devices	53
Voice Operations	53
Tone or pulse (Canada only)	53
Fax/Tel mode when the power key is on	53
Fax/Tel mode when the power key is off	53
Telephone services	54
Voice Mail	54
Distinctive Ring	55
What does your telephone company's ‘Distinctive Ring’ do?	55
What does Brother's ‘Distinctive Ring’ do?	55
Do you have Voice Mail?	55
Before you choose the ring pattern to register	56
Registering the Distinctive Ring pattern	56
Turning off Distinctive Ring	56
Caller ID	57
Viewing the Caller ID List	57
Printing Caller ID List	57
Connecting an external TAD (telephone answering device)	58
Connections	59
Recording an outgoing message (OGM) on an external TAD	59
Special line considerations	60
Roll over telephone lines	60
Two-line telephone system	60
Converting telephone wall outlets	60
Installing machine, external two-line TAD and two-line telephone	60
Multi-line connections (PBX)	61
External and extension telephones	62
Connecting an external or extension telephone	62
Using external and extension telephones	62
Using extension telephones:	62
Using an external telephone (connected to the EXT. jack of the machine):	62
If you answer a call and no one is on the line:	62
Using a non-Brother cordless external telephone	63
Using remote codes	63
Fax Receive Code	63
Telephone Answer Code	63
Changing the remote codes	63
8 Dialing and storing numbers	64
How to Dial	64
Manual dialing	64
Speed Dialing	64
Search	64
Fax Redial	64
Storing numbers	65
Storing a pause	65
Storing Speed Dial numbers	65
Changing Speed Dial numbers	65
Setting up groups for broadcasting	66
Dialing access codes and credit card numbers	66
9 Printing Reports	67
Fax reports	67
Transmission Verification Report	67
Fax Journal (activity report)	67
Reports	68
How to print a report	68
Section III: Copy	69
10 Making copies	70
How to copy	70
Entering Copy mode	70
Making a single copy	70
Making multiple copies	70
Stop copying	70
Copy options	71
Changing copy quality	72
Enlarging or reducing the image copied	72
Making N in 1 copies or a poster (Page Layout)	73
Important	73
Sorting copies using the ADF (Black & White only) (MFC-290C only)	75
Adjusting Brightness and Contrast	75
Brightness	75
Contrast	75
Paper options	76
Paper Type	76
Paper Size	76
Section IV: Walk-up Photo Printing	77
11 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	78
PhotoCapture Center® Operations	78
Printing from a memory card or USB Flash memory drive without a PC	78
Scanning to a memory card or USB Flash memory drive without a PC	78
Using PhotoCapture Center® from your computer	78
Using a memory card or USB Flash memory drive	78
Memory cards (MFC-290C only) or a USB Flash memory drive folder structure	79
Getting started	80
How to print from a memory card or USB Flash memory drive	81
Print Index (Thumbnails)	81
Printing Photos	82
DPOF printing	83
PhotoCapture Center® print settings	84
Print quality	84
Paper Options	84
Paper Type	84
Paper Size	84
Print Size	85
Adjusting Brightness and Contrast	85
Brightness	85
Contrast	85
Cropping	85
Borderless printing	86
Print Date	86
Scan to a memory card or USB Flash memory drive	86
Changing the image quality	87
Changing the black & white file format	87
Changing the color file format	87
Understanding the Error Messages	88
12 Printing photos from a camera	89
Printing photos directly from a PictBridge camera	89
PictBridge requirements	89
Setting your digital camera	89
Printing Images	90
DPOF printing	90
Printing photos directly from a digital camera (without PictBridge)	91
Printing Images	91
Understanding the Error Messages	92
Section V: Software	93
13 Software features	94
Section VI: Appendixes	95
A Safety and Legal	96
Choosing a location	96
To use the machine safely	97
Important safety instructions	102
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	103
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	104
Industry Canada Compliance Statement (Canada only)	105
International ENERGY STAR® Compliance Statement	105
Legal limitations for copying	106
Trademarks	107
B Troubleshooting and Routine Maintenance	108
Troubleshooting	108
If you are having difficulty with your machine	108
Dial Tone	115
Telephone line interference	115
Error and maintenance messages	116
Transferring your faxes or Fax Journal report	121
Transferring faxes to another fax machine	121
Transferring Fax Journal report to another fax machine	121
Document jam (MFC-290C only)	121
Document is jammed in the top of the ADF unit	121
Document is jammed inside the ADF unit	122
Printer jam or paper jam	122
Routine maintenance	125
Replacing the ink cartridges	125
Cleaning the outside of the machine	127
Cleaning the scanner	128
Cleaning the machine’s printer platen	129
Cleaning the paper pick-up roller	129
Cleaning the print head	130
Checking the print quality	130
Checking the print alignment	131
Checking the ink volume	132
Machine Information	132
Checking the serial number	132
Packing and shipping the machine	133
C Menu and Features	135
On-screen programming	135
Menu table	135
Memory storage	135
Menu keys	135
Menu Table	137
Entering Text	144
D Specifications	145
General	145
Print media	147
Fax	148
Copy	150
PhotoCapture Center®	151
PictBridge	152
Scanner	153
Printer	154
Interfaces	155
Computer requirements	156
Consumable items	157
E Glossary	158
Index	162

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

105

No Paper Fed

The machine is out of paper or

paper is not properly loaded in the

paper tray.

Do one of the following:

Refill the paper in the paper tray, and then

press

Black Start

Color Start

Remove the paper and load it again and then

press

Black Start

Color Start

(See

Loading paper and other print media

on page 8.)

The Jam Clear Cover is not closed

properly.

Check that the Jam Clear Cover is closed.

(See

Printer jam or paper jam

on page 108.)

The paper is jammed in the

machine.

Remove the jammed paper by following the

steps in

Printer jam or paper jam

on page 108.

No Response/Busy

The number you dialed does not

answer or is busy.

Verify the number and try again.

Not Registered

You tried to access a Speed Dial

number that is not programmed.

Set up the Speed Dial number. (See

Storing

Speed Dial numbers

on page 51.)

Out of Memory

The machine's memory is full.

Fax sending or copy operation in progress

Press

Stop/Exit

and wait until the other

operations in progress finish and then try again.

The memory card or USB Flash

memory drive you are using does

not have enough free space to scan

the documents.

Delete unused files from your memory card or

USB Flash memory drive to make some free

space and then try again.

Paper Jam

Paper is jammed in the machine.

Open the Jam Clear Cover (at the back of the

machine) and pull out the jammed paper by

following the steps in

Printer jam or paper jam

on page 108.

Make sure the paper length guide is set to the

paper size.

Print Unable XX

The machine has a mechanical

problem.

—

A foreign object such as a clip or

ripped paper is in the machine.

Open the scanner cover and look inside the

machine for foreign objects and paper scraps. If

the error message continues, see

Transferring

your faxes or Fax Journal report

on page 107

before disconnecting the machine so you will not

lose any important messages. Then, disconnect

the machine from the power for several minutes

and reconnect it.

Replace XX Ink

Cannot Print

One or more of the ink cartridges

are empty. The machine will stop all

print operations. While memory is

available, black & white faxes will

be stored in the memory. If a

sending machine has a color fax,

the machine's ‘handshake’ will ask

that the fax be sent as black &

white. If the sending machine has

the ability to convert it, the color fax

will be stored in the memory as a

black & white fax.

Replace the empty ink cartridges. (See

Replacing the ink cartridges

on page 111.)

Error Message

Cause

Action