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Brother International MFC-790CW Users Manual - English - Page 169

Stop/Exit, Error Message, Cause, Action, Cannot Detect, Cannot Print, Comm.Error, Connection Fail - ink cartridge

UPC - 012502620501

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Troubleshooting and Routine Maintenance Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and re-install it slowly until it clicks. If you are not using genuine Use a new Genuine Brother Innobella™ Brother Innobella™ ink the Ink Cartridge. If the error is not cleared, call machine may not detect the ink Brother Customer Service. cartridge. B An ink cartridge is not installed Take out the new ink cartridge and re- properly. install it slowly until it clicks. Cannot Print One or more of the ink cartridges are empty. The machine will stop all print operations. While memory is available, black & white faxes will be stored in the memory. If a sending machine has a color fax, the machine's 'handshake' will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax. Replace the empty ink cartridges. (See Replacing the ink cartridges on page 161.) Comm.Error Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Connection Fail You tried to poll a fax machine Check the other fax machine's polling that is not in Polled Waiting mode. setup. Cover is Open. The scanner cover is not closed Lift the scanner cover and then close it completely. again. The ink cartridge cover is not completely closed. Firmly close the ink cartridge cover until it clicks. Data Remaining Print data is left in the machine's memory. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. Disconnected The other person or other Try to send or receive again. person's fax machine stopped the call. Document Jam The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Using the ADF on page 21. See Document jam on page 158. File size is too large The file you sent is too large for printing with Bluetooth® wireless technology. Make your file smaller than 3 MB. High Temperature The print head is too warm. Allow the machine to cool down. 153

Section	Page
USER’S GUIDE MFC-790CW 990CW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
Table of Contents	9
Section I: General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
Viewing Documentation (For Windows®)	18
How to find Scanning instructions	19
How to find Network setup instructions	19
Viewing Documentation (For Macintosh®)	20
How to find Scanning instructions	20
How to find Network setup instructions	20
Accessing Brother Support (For Windows®)	21
Control panel overview	22
LCD screen	24
Basic Operations	25
2 Loading paper and documents	26
Loading paper and other print media	26
Loading envelopes and post cards	28
About envelopes	28
How to load envelopes and post cards	29
Loading photo paper	30
Removing small printouts from the machine	31
Printable area	32
Acceptable paper and other print media	33
Recommended print media	33
Handling and using print media	33
Paper capacity of the output paper tray cover	34
Choosing the right print media	35
Paper type and size for each operation	35
Paper weight, thickness and capacity	36
Loading documents	37
Using the ADF	37
Recommended environment	37
Document Sizes Supported	37
How to load documents	37
Using the scanner glass	37
Document Sizes Supported	37
How to load documents	37
Scannable area	38
3 General setup	39
On/Off key	39
Turning the machine off	39
Turning the machine on	39
Power Off setting	39
Mode Timer	41
Paper settings	41
Paper Type	41
Paper Size	42
Volume Settings	42
Ring Volume	42
Setting the Ring Volume from the menu	42
Beeper Volume	43
Speaker Volume	43
Handset Volume (MFC-790CW only)	44
Choosing the Handset Volume (For Volume Amplify) (MFC-790CW only)	44
Setting Volume Amplify (MFC-790CW only)	45
Automatic Daylight Savings Time	45
Sleep Mode	46
LCD screen	46
LCD Contrast	46
Setting the backlight brightness	46
Setting the Dim Timer for the backlight	47
4 Security features	48
Memory Security	48
Setting and changing the memory security password	48
Setting a password for the first time	48
Changing your memory security password	49
Turning the memory security on/off	49
Turning on the memory security lock	49
Turning off the memory security	49
Section II: Fax	51
5 Sending a Fax	52
Entering Fax mode	52
Faxing from the ADF	52
Faxing from the scanner glass	53
Faxing A4 size documents from the scanner glass	53
Color fax transmission	53
How to preview an outgoing fax	54
Canceling a fax in progress	54
Broadcasting (Black & White only)	55
Canceling a Broadcast in progress	55
Additional sending operations	56
Sending faxes using multiple settings	56
Contrast	56
Changing fax resolution	57
Dual access (Black & White only)	57
Real time transmission	57
Overseas Mode	58
Delayed Faxing (Black & White only)	58
Delayed Batch Transmission (Black & White only)	58
Checking and canceling waiting jobs	58
Setting your changes as the new default	59
Restoring all settings to the factory settings	59
Sending a fax manually	59
Sending a fax at the end of a conversation	59
Out of Memory message	60
6 Receiving a Fax	61
Receive Modes	61
Choose the correct Receive Mode	61
Using receive modes	63
Fax only	63
Fax/Tel	63
Manual	63
Message Center (MC)	63
Receive mode settings	64
Ring Delay	64
F/T Ring Time (Fax/Tel mode only)	64
Easy Receive	65
If Easy Receive is On:	65
If Easy Receive is Semi:	65
If Easy Receive is Off:	65
Memory Receive (Black&White only)	66
Fax Forwarding	66
Paging	67
Fax Storage	68
PC Fax Receive	68
Changing the destination PC	69
Turning off Memory Receive Operations	69
Changing Memory Receive Operations	70
Fax Preview (Black & White only)	70
How to preview a received fax	70
Setting Fax Preview	70
Using Fax Preview	71
How to print a fax	72
How to print all faxes in the list	72
How to delete all faxes in the list	72
Turning off Fax Preview	72
Additional receiving operations	73
Printing a reduced incoming fax	73
Receiving a fax at the end of a conversation (MFC-790CW only)	73
Receiving faxes into memory when paper tray is empty	73
Printing a fax from the memory	74
Remote Retrieval	74
Setting a Remote Access Code	74
Using your Remote Access Code	75
Remote Fax commands	76
Retrieving fax messages	78
Changing your Fax Forwarding number	78
7 Telephone Services and External devices	79
Voice operations	79
Making a telephone call	79
Answering calls with the Speaker Phone	79
Hold	79
Tone or Pulse (Canada only)	80
Fax/Tel mode when the power key is on	80
Fax/Tel mode when the power key is off	80
Telephone services	81
Voice Mail	81
Distinctive Ring	82
What does your telephone company's ‘Distinctive Ring’ do?	82
What does Brother's ‘Distinctive Ring’ do?	82
Do you have Voice Mail?	82
Before you choose the ring pattern to register	82
Registering the Distinctive Ring pattern	83
Turning off Distinctive Ring	83
Caller ID	84
Setting up your area code (USA only)	84
Connecting an external TAD (telephone answering device)	85
Connections	86
Recording outgoing message (OGM) on an external TAD	86
Special line considerations	87
Roll over telephone lines	87
Two-line telephone system	87
Converting telephone wall outlets	87
Installing machine, external two-line TAD and two-line telephone	87
Multi-line connections (PBX)	88
External and extension telephones	89
Connecting an external or extension telephone	89
Using external and extension telephones	89
Using extension telephones	89
Using an external telephone (connected to the EXT. jack of the machine)	89
If you answer a call and no one is on the line:	89
Using a Non-Brother cordless external telephone (MFC-790CW only)	90
Using remote codes	90
Fax Receive code	90
Telephone Answer code	90
Changing the remote codes	90
8 Dialing and storing numbers	91
How to Dial	91
Manual dialing	91
Speed Dialing	91
Fax Redial	91
Outgoing Call	92
Caller ID history	92
Storing numbers	93
Storing a pause	93
Storing Speed Dial numbers	93
Storing Speed Dial numbers from Outgoing Calls	94
Storing Speed Dial numbers from the Caller ID history	94
Changing Speed Dial names or numbers	95
Setting up groups for broadcasting	96
Changing a Group name	97
Deleting a Group	97
Deleting a number from a Group	97
Dialing Access codes and credit card numbers	98
9 Message Center	99
Message Center mode	99
Setting up the Message Center	99
Outgoing message (OGM)	99
Recording your OGM	99
Listening to your OGM	100
Erasing your OGM	100
Fax/Tel OGM (Announcement)	100
Activating Message Center mode	100
Managing your messages	101
Message indicator	101
Playing voice messages	101
Erasing incoming messages	101
To erase voice messages individually	101
To erase all of your messages	101
Additional Message Center operations	102
Setting the maximum time for incoming messages	102
Setting toll saver	102
ICM Recording Monitor	103
Recording a conversation (MFC-790CW only)	103
10 Printing Reports	104
Fax reports	104
Transmission Verification Report	104
Fax Journal (activity report)	105
Reports	105
How to print a report	105
11 Polling	106
Polling overview	106
Polling receive	106
Setup to receive polling	106
Sequential polling (Black & White only)	106
Canceling a Sequential Polling Job	107
Polled transmit (Black & White only)	107
Set up for polled transmit	107
Section III: Copy	109
12 Making copies	110
How to copy	110
Entering Copy mode	110
Making a single copy	110
Making multiple copies	111
Stop copying	111
Copy settings	111
Changing copy quality	111
Enlarging or reducing the image copied	112
Making N in 1 copies or a poster (Page Layout)	113
Sorting copies using the ADF	114
Adjusting Brightness and Contrast	115
Brightness	115
Contrast	115
Paper Options	115
Paper Type	115
Paper Size	115
Book Copy	116
Watermark Copy	116
Setting your favorites	117
Retrieving your favorite setting	118
Rename your favorite setting	118
‘Out of Memory’ message	118
Section IV: Walk-up Photo Printing	119
13 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	120
PhotoCapture Center® Operations	120
Printing from a memory card or USB Flash memory drive without a PC	120
Scanning to a memory card or USB Flash memory drive without a PC	120
Using PhotoCapture Center® from your computer	120
Using a memory card or USB Flash memory drive	120
Memory cards or USB Flash memory drive folder structure	121
Getting started	122
Entering PhotoCapture mode	123
Print Images	123
View Photos	123
Print Index (Thumbnails)	124
Printing Photos	125
Enhance Photos	125
DPOF printing	127
PhotoCapture Center® print settings	128
Print Quality	129
Paper options	129
Paper Type	129
Paper and print size	130
Adjusting Brightness, Contrast and Color	130
Brightness	130
Contrast	130
Color Enhancement (True2Life®)	131
Cropping	132
Borderless printing	132
Print Date	132
Setting your changes as the new default	133
Restoring all settings to the factory settings	133
Scan to a memory card or USB Flash memory drive	133
Entering Scan mode	133
How to scan to a memory card or USB Flash memory drive	133
How to change the file name	134
How to set a new default	135
How to reset to the factory settings	135
Understanding the Error Messages	135
14 Printing photos from a camera	136
Printing photos directly from a PictBridge camera	136
PictBridge requirements	136
Setting your digital camera	136
Printing Images	137
DPOF printing	137
Printing photos directly from a digital camera (without PictBridge)	138
Printing Images	138
Understanding the Error Messages	139
15 Wireless photo printing (MFC-990CW only)	140
Printing photos with Bluetooth® wireless technology	140
The requirements for using Bluetooth® wireless technology	140
Setting up your machine	141
Enable Bluetooth® wireless technology on your machine	141
Pass key	141
Communication Mode	142
Device Address	142
Device Name	142
Print settings	143
Print Quality	143
Paper Type	143
Paper Size	143
Borderless	143
Print Date	144
Restoring all settings to the factory settings	144
Understanding the Error Messages	144
Section V: Software	145
16 Software and Network features	146
Section VI: Appendixes	147
A Safety and Legal	148
Choosing a location	148
To use the machine safely	149
Important safety instructions	153
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	154
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	156
Industry Canada Compliance Statement (Canada only)	157
LAN connection	157
International ENERGY STAR® Compliance Statement	157
Legal limitations for copying	158
Trademarks	159
B Troubleshooting and Routine Maintenance	160
Troubleshooting	160
If you are having difficulty with your machine	160
Dial Tone	167
Telephone line interference	167
Error and Maintenance messages	168
Error animation	172
Transferring your faxes or Fax Journal report	172
Transferring faxes to another fax machine	173
Transferring faxes to your PC	173
Transferring Fax Journal report to another fax machine	173
Document jam	174
Document is jammed in the top of the ADF unit	174
Document is jammed inside the ADF unit	174
Printer jam or paper jam	175
Routine maintenance	177
Replacing the ink cartridges	177
Cleaning the outside of the machine	179
Cleaning the scanner	180
Cleaning the machine’s printer platen	181
Cleaning the paper pick-up roller	181
Cleaning the print head	182
Checking the print quality	182
Checking the print alignment	183
Checking the ink volume	184
Uninstalling and installing the handset and handset cradle (MFC-790CW only)	184
Uninstalling the handset and handset cradle	184
Installing the handset and handset cradle	185
Machine Information	186
Checking the serial number	186
Packing and shipping the machine	186
C Menu and Features	189
On-screen programming	189
Menu table	189
Memory storage	189
Mode and menu keys	189
Menu table	190
Entering Text	211
Inserting spaces	211
Making corrections	211
Repeating letters	211
D Specifications	212
General	212
Print media	214
Fax	215
Message Center	216
Digital Cordless Handset (MFC-990CW only)	217
Cordless handset (BCL-D60)	217
Battery	218
Copy	219
PhotoCapture Center®	220
PictBridge	221
Bluetooth® wireless technology (MFC-990CW only)	222
Scanner	223
Printer	224
Interfaces	225
Computer requirements	226
Consumable items	227
Network (LAN)	228
Wireless one-push configuration	229
E Glossary	230
Index	234

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

153

Cannot Detect

You installed a new ink cartridge

too quickly and the machine did

not detect it.

Take out the new ink cartridge and

re-install it slowly until it clicks.

If you are not using genuine

Brother Innobella™ ink the

machine may not detect the ink

cartridge.

Use a new Genuine Brother Innobella™

Ink Cartridge. If the error is not cleared, call

Brother Customer Service.

An ink cartridge is not installed

properly.

Take out the new ink cartridge and re-

install it slowly until it clicks.

Cannot Print

One or more of the ink cartridges

are empty. The machine will stop

all print operations. While memory

is available, black & white faxes

will be stored in the memory. If a

sending machine has a color fax,

the machine's

‘

handshake

’

will

ask that the fax be sent as black &

white. If the sending machine has

the ability to convert it, the color

fax will be stored in the memory

as a black & white fax.

Replace the empty ink cartridges. (See

Replacing the ink cartridges

on page 161.)

Comm.Error

Poor telephone line quality

caused a communication error.

Send the fax again or connect the machine

to another telephone line. If the problem

continues, call the telephone company and

ask them to check your telephone line.

Connection Fail

You tried to poll a fax machine

that is not in Polled Waiting mode.

Check the other fax machine's polling

setup.

Cover is Open.

The scanner cover is not closed

completely.

Lift the scanner cover and then close it

again.

The ink cartridge cover is not

completely closed.

Firmly close the ink cartridge cover until it

clicks.

Data Remaining

Print data is left in the machine's

memory.

Press

Stop/Exit

. The machine will cancel

the job and clear it from the memory. Try to

print again.

Disconnected

The other person or other

person's fax machine stopped the

call.

Try to send or receive again.

Document Jam

The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See

Using the ADF

on page 21.

See

Document jam

on page 158.

File size is too large

The file you sent is too large for

printing with

Bluetooth

wireless

technology.

Make your file smaller than 3 MB.

High Temperature

The print head is too warm.

Allow the machine to cool down.

Error Message

Cause

Action