Brother International MFC 8840D Users Manual - English - Page 162
Troubleshooting and routine maintenance, Troubleshooting, Error messages - drum reset
UPC - 012502610359
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12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must call the country where you bought the MFC. Calls must be made from within that country. Error messages As with any sophisticated office product, errors may occur. If this happens, your MFC identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need additional help, call the Brother fax back system (USA only). In USA only: 1-800-521-2846 ERROR MESSAGES ERROR MESSAGE CAUSE Change Drum Soon The drum unit is near the end of its life. The drum counter was not reset. Check Original The originals were not inserted or fed properly, or original scanned from ADF was longer than about 36 inches (90cm). Check Paper Check Paper #1 Check Paper #2 The MFC is out of paper or paper is not properly loaded in the paper tray. -OR- The paper is jammed in the MFC. Check Paper MP Paper in the MP tray runs out. ACTION Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. 1. Open the front cover, and then press Clear/Back. 2. Press 1 to reset. See Original jams on page 12-4. Refill the paper in the paper tray or MP tray. -OR- Remove the paper and load it again. See Paper jams on page 12-6 or Paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-11. Reload paper. (See To load paper or other media in the multi-purpose tray (MP tray) (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 2-8.) 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE