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Brother International MFC 8840D Users Manual - English - Page 163

Troubleshooting And Routine Maintenance, Stop/exit, In Usa, In Canada, 877-brother, Error Messages - drum unit

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ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Check Paper Size When you see this error, the paper in the paper tray does not match the paper size you set in Menu, 1, 3. Load the appropriate size paper or change the default setting. (See Setting the Mode Timer on page 4-5.) Check Scan Lock The scanner lock is locked. Release the scanner lock lever, and then press Stop/Exit. Comm. Error Poor phone line quality caused communication error. Try the call again. If problem continues, call Telephone Company to check your phone line. Connection Fail You tried to poll a fax machine that is not in Verify the other party's polling setup. Polled Waiting mode. Cooling Down Wait For A While The temperature of the drum unit or toner cartridge is too hot. The MFC will pause its current print job and go in to cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the MFC shows Cooling Down, and Wait For A While. You must wait 20 minutes for it to cool. Cover Open PLS Close Cover The front cover was not completely closed. Close the front cover for the drum unit. Disconnected The other party or other party's fax machine Try to transmit or receive again. terminated the call. DX Lever Error The paper adjustment lever for duplex printing is not correctly set for the paper size. Set the duplex lever to the correct position. (See To use Automatic Duplexing for fax, copy and print operations (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 2-10.) Face Up Open The face-up output tray is open. Please close the face-up output tray. Fuser Open The fuser cover is open. Please close the jam clear cover. (See Paper jams on page 12-6.) Machine Error MFC has a mechanical problem. XX Call Brother Customer Service and tell them the Machine Error number. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2

Section	Page
USER'S GUIDE MFC-8440/MFC-8640D/MFC-8840D/MFC-8840DN	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA only)	6
Brother® One-Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the MFC safely	9
Choosing a location	11
Quick Reference Guide	12
Sending faxes	12
Receiving faxes	12
Storing numbers	12
Dialing operations	13
Making copies	13
How to access the complete User’s Guide	14
1 Introduction	22
Using this Guide	22
Finding information	22
Symbols used in this Guide	22
Fax Test Sheet and Product Registration (USA only)	23
On-Line Registration (USA and Canada)	23
MFC part names and operations	24
Control panel overview	27
Status LED indications	32
About fax machines	34
Custom features	34
Do you have Voice Mail on the phone line?	34
Why should there be problems?	34
How can you avoid possible problems?	34
Fax tones and handshake	35
ECM (Error Correction Mode)	36
Connecting the MFC	36
Connecting an external telephone	36
Connecting an external telephone answering device (TAD)	37
Sequence	37
Connections	39
Recording outgoing message (OGM) on an external TAD	39
Special line considerations	40
Roll-over phone lines	40
Two-line phone system	40
Converting telephone wall outlets	41
Installing MFC, external two-line tad and two-line telephone	42
Multi-line connections (PBX)	43
If you are installing the MFC to work with a PBX	43
Custom features on your phone line	43
2 Paper	44
About paper	44
Type and size of paper	44
Recommended paper	44
Choosing acceptable paper	45
Paper capacity of the paper trays	46
Paper specifications for each paper tray	47
How to load paper	48
To load paper or other media in the paper tray	48
To load paper or other media in the manual feed tray (For MFC-8440)	50
To load paper or other media in the multi-purpose tray (MP tray) (For MFC-8640D, MFC-8840D and MFC-8840DN)	51
To use Automatic Duplexing for fax, copy and print operations (For MFC-8640D, MFC-8840D and MFC-8840DN)	53
3 On-screen programming	54
User-friendly programming	54
Menu table	54
Memory Storage	54
Navigation keys	55
4 Getting started	69
Initial Setup	69
Setting the Date and Time	69
Setting the Station ID	70
Entering text	71
Inserting spaces	71
Making corrections	71
Repeating letters	71
Special characters and symbols	72
Setting Tone and Pulse dialing mode (For Canada only)	72
General Setup	73
Setting the Mode Timer	73
Setting the Paper Type	73
Setting the Paper Size	74
Setting the Ring Volume	76
Setting the Beeper Volume	76
Setting the Speaker Volume	77
Turning on Automatic Daylight Savings Time	77
Toner Save	77
Sleep Time	78
Turning off the Scanner Lamp	78
Setting the Tray Use for Copy mode	79
Setting the Tray Use for Fax mode	80
Setting the LCD Contrast	80
5 Setup Receive	81
Basic receiving operations	81
Choosing the Receive Mode	81
To select or change your Receive Mode	82
Setting the Ring Delay	82
Setting the F/T Ring Time (Fax/Tel mode only)	83
Easy Receive	84
Printing a reduced incoming fax (Auto Reduction)	85
Printing a fax from the memory	85
Setting the Print Density	86
Advanced receiving operations	87
Operation from extension telephones	87
For FAX/TEL mode only	87
Using a cordless external handset	88
Changing the remote codes	88
Polling	89
Setting up Polling Receive	89
Setting up Sequential Polling Receive	90
Setting Duplex printing for Fax mode (For MFC-8640D, MFC-8840D and MFC-8840DN)	90
Telephone services	91
Distinctive Ring	91
What does your telephone company’s ‘Distinctive Ring’ do?	91
What does Brother’s ‘Distinctive Ring’ do?	91
Do you have Voice Mail?	92
Before you choose the ring pattern to register	92
Registering the Distinctive Ring pattern	93
Turning off the Distinctive Ring	93
Caller ID	94
Viewing Caller ID List	95
Clearing a Caller ID stored in the memory	95
Printing Caller ID List	95
6 Setup Send	96
How to Fax	96
Enter Fax mode	96
Faxing from the automatic document feeder (ADF)	96
Faxing from the ADF	97
Faxing from the scanner glass	98
Faxing legal size originals from the scanner glass	99
Out of Memory message	99
Manual transmission	99
Automatic transmission	100
This is the easiest way to send a fax.	100
Sending a fax at the end of a conversation	100
Basic sending operations	101
Sending faxes using multiple settings	101
Contrast	101
Fax Resolution	102
Manual and automatic fax Redial	103
Dual Access	104
Real Time Transmission	105
Checking job status	106
Canceling a job while scanning the original	106
Canceling a scheduled job	106
Advanced sending operations	107
Composing the electronic Cover Page	107
Composing your own comments	108
Cover page for the next fax only	109
Send a cover page for all faxes	110
Using a printed cover page	110
Broadcasting	111
Overseas Mode	113
Delayed Fax	114
Delayed Batch Transmission	115
Setting up Polled Transmission	116
Memory Security	117
Setting up the password	117
Turning Memory Security on	118
Turning Memory Security off	118
7 Auto Dial numbers and dialing options	119
Storing numbers for easy dialing	119
Storing One-Touch Dial numbers	119
Storing Speed-Dial numbers	120
Changing One-Touch and Speed-Dial numbers	121
Setting up Groups for Broadcasting	122
Dialing options	123
Search	123
One-Touch Dialing	123
Speed-Dialing	124
Manual dialing	124
Using an external telephone	124
Access codes and credit card numbers	125
Pause	126
Tone or Pulse (Canada only)	126
8 Remote Fax Options	127
Fax Forwarding/Paging	127
Programming a Fax Forwarding number	127
Programming your pager number	128
Setting Fax Storage	129
Setting your Remote Access Code	130
Remote Retrieval	131
Using your Remote Access Code	131
Remote commands	132
Retrieving fax messages	133
Changing your Fax Forwarding number	133
9 Printing reports	134
MFC settings and activity	134
Customizing the Transmission Verification Report	134
Setting the Fax Activity Report Interval	135
Printing reports	136
To print a report	136
10 Making copies	137
Using the MFC as a copier	137
Enter Copy mode	137
Temporary copy settings	138
Making a single copy from the ADF	139
Making multiple copies from the ADF	139
Single or multiple copies using the scanner glass	140
Out of Memory message	141
Using the copy keys (Temporary settings)	142
Enlarge/Reduce	143
Quality (type of original)	144
Sorting copies using the ADF	145
Contrast	145
Tray Select	146
Duplex/N in 1	147
Duplex/N in 1 copy	148
N in 1 copy	148
Poster	149
Duplex (1 in 1) (For MFC-8640D, MFC-8840D and MFC-8840DN)	150
Duplex (2 in 1) and Duplex (4 in 1) (For MFC-8640D, MFC-8840D and MFC-8840DN)	152
Changing the default copy settings	153
Quality	153
Contrast	153
11 Important information	154
Standard telephone and FCC Notices These notices are in effect on models sold and used only in the United States.	154
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	156
Important	157
Important - about the interface cable	157
Industry Canada Compliance Statement (Canada only)	157
International ENERGY STAR® Compliance Statement	157
Laser safety	157
FDA regulations	158
Important safety instructions	159
Trademarks	161
12 Troubleshooting and routine maintenance	162
Troubleshooting	162
Error messages	162
Original jams	165
Original is jammed in the top of the ADF unit.	165
Original is jammed inside the ADF unit.	166
Paper jams	167
Paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN)	172
If you are having difficulty with your MFC	174
Improving the print quality	179
Packing and shipping the MFC	183
Routine maintenance	186
Cleaning the scanner	186
Cleaning the printer	187
Cleaning the drum unit	188
Replacing the toner cartridge	189
How to replace the toner cartridge	190
Replacing the drum unit	195
Checking the drum life	198
Page Counter	198
13 Optional accessories	199
Memory board	199
Installing the optional memory board	200
Network (LAN) board	202
Before starting installation	203
Step 1: Hardware installation	203
Step 2: Connecting the NC-9100h to an Unshielded Twisted Pair 10BASE-T or 100BASE-TX Ethernet Network	206
LED	206
TEST SWITCH	207
Paper Tray #2	207
Glossary	208
Specifications	214
Product description	214
General	214
Print media	215
Copy	215
Fax	216
Scanner	217
Printer	218
Interfaces	218
Computer requirements	219
Consumable items	220
Network (LAN) board (NC-9100h)	221
Optional External Wireless Print/Scan Server (NC-2200w)	222
Index	223
Remote Retrieval Access card	228

Match case Limit results 1 per page

TROUBLESHOOTING AND ROUTINE MAINTENANCE

12 - 2

Check Paper

Size

When you see this error, the paper in the

paper tray does not match the paper size you

set in

Load the appropriate size paper or

change the default setting.

(See

Setting the Mode Timer

page 4-5.)

Check Scan

Lock

The scanner lock is locked.

Release the scanner lock lever, and

then press

Stop/Exit

Comm. Error

Poor phone line quality caused

communication error.

Try the call again. If problem

continues, call Telephone Company

to check your phone line.

Connection

Fail

You tried to poll a fax machine that is not in

Polled Waiting mode.

Verify the other party’s polling setup.

Cooling Down

Wait For A

While

The temperature of the drum unit or toner

cartridge is too hot. The MFC will pause its

current print job and go in

to cooling down mode. During the cooling

down mode, you will hear the cooling fan

running while the display on the MFC shows

Cooling

Down

, and

Wait For A While

You must wait 20 minutes for it to

cool.

Cover Open

PLS Close

Cover

The front cover was not completely closed.

Close the front cover for the drum

unit.

Disconnected

The other party or other party’s fax machine

terminated the call.

Try to transmit or receive again.

DX Lever

Error

The paper adjustment lever for duplex

printing is not correctly set for the paper size.

Set the duplex lever to the correct

position. (See

To use Automatic

Duplexing for fax, copy and print

operations (For MFC-8640D,

MFC-8840D and MFC-8840DN)

page 2-10.)

Face Up Open

The face-up output tray is open.

Please close the face-up output tray.

Fuser Open

The fuser cover is open.

Please close the jam clear cover.

(See

Paper jams

on page 12-6.)

Machine Error

MFC has a mechanical problem.

Call Brother Customer Service and

tell them the Machine Error number.

In USA:

1-800-284-4329

In Canada:

1-877-BROTHER

ERROR MESSAGES

ERROR

MESSAGE

CAUSE

ACTION