Brother International MFC-J4710DW Wi-Fi Direct Guide - English - Page 17

3 Troubleshooting 3 Overview 3 This section explains how to resolve typical network problems you may encounter when using the Brother machine. If, after reading this chapter, you are unable to resolve your problem, visit the Brother Solutions Center at http://solutions.brother.com/. 3 For details, go to the Brother Solutions Center at (http://solutions.brother.com/) and click Manuals on your model page to download other manuals. Identifying the problem 3 Make sure you have checked the following: The power cord is connected correctly and the Brother machine is turned on. All protective packaging has been removed from the machine. The ink cartridges are installed correctly. The Scanner Cover and the Jam Clear Cover are fully closed. Paper is inserted correctly in the paper tray. Go to the page for your solution from the lists below 3 Problem I see error messages when configuring the Wi-Fi Direct from the control panel menu I cannot complete the Wi-Fi Direct network setup configuration I want to make sure that my network devices are working correctly See page 14 16 16 Error messages when configuring Wi-Fi Direct from the control panel menu Error Message (For MFC-J2510/J4510 DW/J4710DW) Connection Fail (For DCP-J4110DW, MFC-J2310/J4310DW/ J4410DW/J4610DW) Cause The Brother machine and your mobile device cannot communicate during the configuration. Connection Fail Action  Move the mobile device closer to your Brother machine.  Move your Brother machine and the mobile device to an obstruction-free area.  If you are using the PIN Method of WPS, make sure you have entered the correct PIN. 14