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Brother International MFC-J485DW Online Users Guide HTML - Page 454

Troubleshooting, FAQs & Troubleshooting

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Home > Troubleshooting Troubleshooting If you think there is a problem with your machine, first check each of the items below, then try to identify the problem, and follow our troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://support.brother.com. Click FAQs & Troubleshooting and search for your model name. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • The ink cartridges are installed correctly. • The Scanner Cover and the Jam Clear Cover are fully closed. • Paper is inserted correctly in the paper tray. • The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer. • (For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking. • The machine's LCD is displaying messages. If you did not solve the problem with the checks, identify the problem and then see Related Information. Related Information • Error and Maintenance Messages • Document Jams • Printer Jam or Paper Jam • If You Are Having Difficulty with Your Machine • Check the Machine Information • Reset Your Brother Machine • Paper Handling and Printing Problems • Telephone and Fax problems • Other Problems • Network Problems 448

Section	Page
Online User's Guide MFC-J460DW/MFC-J480DW/MFC-J485DW/MFC-J680DW/MFC-J880DW/MFC-J885DW	1
Table of Contents	2
Before You Use Your Brother Machine	7
Applicable Models	8
Definitions of Notes	9
Notice - Disclaimer of Warranties (USA and Canada)	10
Trademarks	11
Important Note	12
Introduction to Your Brother Machine	13
Before Using Your Machine	14
Control Panel Overview	15
LCD Overview	20
Cloud Service Notifications	25
Settings Screen Overview	26
Navigate the Touchscreen	29
Access Brother Utilities (Windows®)	30
Uninstall the Brother Software and Drivers (Windows®)	31
Paper Handling	32
Load Paper	33
Load Paper in the Paper Tray	34
Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray	35
Load Legal Size Paper in the Paper Tray	39
Load Photo Paper in the Paper Tray	43
Load Envelopes in the Paper Tray	46
Load Photo or Photo L Paper in Photo Bypass Tray	49
Load Paper in the Manual Feed Slot	52
Unprintable Area	56
Paper Settings	57
Change the Paper Size and Paper Type	58
Change the Check Paper Size Setting	60
Acceptable Paper and Other Print Media	61
Recommended Print Media	62
Handle and Use Print Media	63
About Envelopes	64
Choose the Right Print Media	66
Paper Type and Paper Size for Each Operation	67
Paper Capacity of the Paper Trays	68
Paper Weight and Thickness	69
Load Documents	70
Load Documents in the Automatic Document Feeder (ADF)	71
Load Documents on the Scanner Glass	73
Unscannable Area	75
Print	76
Print from Your Computer (Windows®)	77
Print a Photo (Windows®)	78
Print a Document (Windows®)	80
Cancel a Print Job (Windows®)	81
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)	82
Print as a Poster (Windows®)	83
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)	84
Print as a Booklet Automatically (Windows®)	87
Print a Color Document in Grayscale (Windows®)	89
Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows®)	90
Use a Preset Print Profile (Windows®)	91
Create or Delete Your Print Profile (Windows®)	93
Change the Default Print Settings (Windows®)	94
Print Settings (Windows®)	95
Print from Your Computer (Macintosh)	100
Print a Photo (Macintosh)	101
Print a Document (Macintosh)	102
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)	103
Print More Than One Page on a Single Sheet of Paper (N in 1) (Macintosh)	104
Print a Color Document in Grayscale (Macintosh)	105
Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of the Paper (Macintosh)	106
Print Options (Macintosh)	107
Scan	113
Scan Using the Scan Button on Your Brother Machine	114
Scan Photos and Graphics	115
Save Scanned Data to a Folder as a PDF File	117
Save Scanned Data to a Memory Card or USB Flash Drive	119
Memory Card or USB Flash Drive Information	121
Scan-to Media Settings	122
Scan Multiple Business Cards and Photos (Auto Crop)	124
Scan to an Editable Text File Using OCR	126
Scan to E-mail Attachment	128
Web Services for Scanning on Your Network (Windows Vista® SP2 or greater, Windows® 7 and Windows® 8)	130
Use Web Services to Install Drivers Used for Scanning (Windows Vista®, Windows® 7 and Windows® 8)	131
Scan Using Web Services from the Brother Machine (Windows Vista® SP2 or greater, Windows® 7 and Windows® 8)	133
Configure Scan Settings for Web Services	134
Change Scan Button Settings from ControlCenter4 (Windows®)	135
Change Scan Button Settings from ControlCenter2 (Macintosh)	139
Scan from Your Computer (Windows®)	142
Scan Using ControlCenter4 Home Mode (Windows®)	143
Scan Using ControlCenter4 Home Mode (Windows®)	144
Select Document Type Using ControlCenter4 Home Mode (Windows®)	146
Custom Scan Settings (Windows®)	147
Change Scan Size Using ControlCenter4 Home Mode (Windows®)	149
Crop a Scanned Image Using ControlCenter4 Home Mode (Windows®)	150
Print Scanned Data Using ControlCenter4 Home Mode (Windows®)	152
Open with an Application Using ControlCenter4 Home Mode (Windows®)	153
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows®)	154
Scan Settings for ControlCenter4 Home Mode (Windows®)	156
Scan Using ControlCenter4 Advanced Mode (Windows®)	158
Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows®)	159
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®)	161
Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows®)	163
Scan to E-mail Attachment Using ControlCenter4 Advanced Mode (Windows®)	165
Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows®)	167
Scan to an Office File Using ControlCenter4 Advanced Mode (Windows®)	169
Scan Settings for ControlCenter4 Advanced Mode (Windows®)	170
Scan Using Nuance™ PaperPort™ 14SE or Other Windows® Applications	173
TWAIN Driver Settings (Windows®)	175
Scan Using Windows® Photo Gallery or Windows® Fax and Scan	177
WIA Driver Settings (Windows®)	179
Install BookScan Enhancer and Whiteboard Enhancer (Windows®)	181
Scan from Your Computer (Macintosh)	182
Scan Using ControlCenter2 (Macintosh)	183
Scan Using ControlCenter2 (Macintosh)	184
Save Scanned Data to a Folder as a PDF File Using ControlCenter2 (Macintosh)	186
Scan Both Sides of an ID Card Using ControlCenter2 (Macintosh)	188
Scan to E-mail Attachment Using ControlCenter2 (Macintosh)	190
Scan to an Editable Text File (OCR) Using ControlCenter2 (Macintosh)	192
Scan to an Office File Using ControlCenter2 (Macintosh)	194
Scan Settings for ControlCenter2 (Macintosh)	195
Scan Using Presto! PageManager or other TWAIN-Compliant Applications (Macintosh)	198
TWAIN Driver Settings (Macintosh)	200
NewSoft Technical Support	203
Copy	204
Copy a Document	205
Enlarge or Reduce Copied Images	208
Sort Copies	210
Make Page Layout Copies ( N in 1 or Poster)	211
Page Layout Options for Copies	213
2-sided Copy	216
Copy on Both Sides of the Paper (1-sided to 2-sided/2-sided to 2-sided)	217
Copy an ID Card	220
Copy in Ink Save Mode	222
Copy Options	223
Fax	227
Send a Fax	228
Send a Fax from Your Brother Machine	229
Send a Fax Manually	232
Send a Fax at the End of a Conversation	233
Send the Same Fax to More than One Recipient (Broadcasting)	234
Cancel a Broadcast in Progress	236
Send a Fax in Real Time	237
Send a Fax at a Specified Time (Delayed Fax)	238
Cancel a Fax in Progress	239
Check and Cancel a Pending Fax	240
Fax Polling	241
Polled Transmit	242
Setup for Polled Transmit	243
Fax Options	244
Receive a Fax	246
Receive Mode Settings	247
Receive Modes	248
Choose the Correct Receive Mode	249
Set the Number of Rings Before the Machine Answers (Ring Delay)	251
Set the F/T Ring Time (Pseudo/Double-ring)	252
Set Easy Receive	253
Fax Preview	254
Set Fax Preview to On	255
Preview New Faxes	256
Shrink Page Size of an Oversized Incoming Fax	258
Set the Fax Receive Stamp	259
Receive a Fax at the End of a Telephone Conversation	260
Memory Receive Options	261
Forward Incoming Faxes to Another Machine	262
Set the Machine to Dial a Cell Phone or Pager Number When Receiving Faxes	263
Store Incoming Faxes in the Machine's Memory	264
Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows® only)	265
Change Memory Receive Options	267
Turn Off Memory Receive	268
Print a Fax Stored in the Machine's Memory	269
Remote Fax Retrieval	270
Set a Remote Access Code	271
Use Your Remote Access Code	272
Remote Retrieval Commands	273
Forward Faxes Remotely	274
Change the Fax Forwarding Number	275
Fax Polling	276
Polling Receive	277
Setup for Polling Receive	278
Setup for Sequential Polling Receive	279
Cancel a Sequential Polling Job	280
Stop Polling	281
Voice Operations and Fax Numbers	282
Voice Operations	283
Send Tone Signals	284
Pick up a Voice Call in Fax/Tel Receive Mode	285
Special Line Considerations	286
Rollover Telephone Lines	287
Two-Line Telephone System	288
Convert Telephone Wall Outlets	289
Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone	290
Store Fax Numbers	291
Store Address Book Numbers	292
Store Address Book Numbers from Outgoing Calls	293
Store Address Book Numbers from Caller ID History	294
Change or Delete Address Book Names or Numbers	295
Set up Groups for Broadcasting	297
Change a Group Name	299
Delete a Group	300
Add or Delete Group Members	301
Dial Access Codes and Credit Card Numbers	302
Telephone Services and External Devices	304
Voice Mail	305
Distinctive Ring	306
Register the Distinctive Ring Pattern	308
Turn off Distinctive Ring	310
Caller ID	311
Set up Your Area Code	312
Voice Over Internet Protocol (VoIP/Telephone Line Interference)	313
External TAD (Telephone Answering Device)	314
Connect an External TAD	315
Record an Outgoing Message (OGM) on the External TAD	316
Multi-line Connections (PBX)	317
External and Extension Telephones	318
Connect an External or Extension Telephone	319
Operation from External and Extension Telephones	320
Use a Non-Brother Cordless External Handset	321
Use the Remote Codes	322
Change the Remote Codes	323
Fax Reports	324
Set the Transmission Verification Report's Style	325
Set the Fax Journal's Interval Period	327
PC-FAX	329
PC-FAX for Windows®	330
PC-FAX Overview (Windows®)	331
Configure PC-FAX (Windows®)	332
Configure your PC-Fax Address Book (Windows®)	334
Add a Member to the Address Book (Windows®)	335
Create a Group in the Address Book (Windows®)	337
Edit Member or Group Information (Windows®)	339
Delete a Member or Group (Windows®)	340
Export the Address Book (Windows®)	341
Import Information to the Address Book (Windows®)	343
Send a Fax Using PC-FAX (Windows®)	345
Receive Faxes on Your Computer (Windows®)	346
Receive Faxes Using PC-FAX Receive (Windows®)	347
Run Brother's PC-FAX Receive on Your Computer (Windows®)	348
Set Up Your Computer for PC-FAX Receiving (Windows®)	349
Add Your Brother Machine to PC-FAX Receiving (Windows®)	350
View Received Messages (Windows®)	352
PC-FAX for Macintosh	354
Send Faxes from Your Application (Macintosh)	355
PhotoCapture Center	357
Print Photos Directly from Media	358
Compatible Memory Cards and USB Flash Drives	359
Important Information about PhotoCapture Center	360
Print Photos from Media Using the Photo Button on the Brother Machine	361
Preview and Print Photos and Movie Files from Media	362
Print a Photo Index Sheet (Thumbnails) from Media	363
Print Photos by Image Number	364
Enhance Photos Using Advanced Editing Options	365
Print Photos with Custom Cropping	367
Print ID Photos	368
Print Photos from Media in Digital Print Order Format (DPOF)	369
Print Photos with Auto Cropping	370
Print Borderless Photos from Media	371
Print the Date from Your Photo's Data	372
Print Settings for Photos	373
Copy Photos from Media to a Computer	375
Before Copying Photos	376
Copy Photos from Media Over a Local Connection	377
Copy Photos from Media Over a Network Connection	378
Print Photos from ControlCenter4 (Windows®)	379
Edit Photos Using ControlCenter4 (Windows®)	381
Network	383
Get Started	384
Supported Basic Network Features	385
Network Management Software and Utilities	386
Learn about Network Management Software and Utilities	387
Additional Methods of Configuring Your Brother Machine for a Wireless Network	388
Before Configuring Your Brother Machine for a Wireless Network	389
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS) or AOSS™	390
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	392
Configure Your Machine for a Wireless Network in Ad-Hoc Mode Using a New SSID	395
Configure Your Machine for a Wireless Network Settings When the SSID is Not Broadcast	397
Use Wi-Fi Direct®	400
Print or Scan from Your Mobile Device Using Wi-Fi Direct	401
Configure Your Wi-Fi Direct Network	402
Wi-Fi Direct Network Configuration Overview	403
Configure Your Wi-Fi Direct Network Using the One-Push Method	404
Configure Your Wi-Fi Direct Network Using the One-Push Method and Wi-Fi Protected Setup™ (WPS)	406
Configure Your Wi-Fi Direct Network Using the PIN Method	408
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	410
Configure Your Wi-Fi Direct Network Manually	412
Advanced Network Features	413
Print the Network Configuration Report	414
Technical Information for Advanced Users	415
Reset the Network Settings to Factory Default	416
Print the WLAN Report	417
Wireless LAN Report Error Codes	418
Security	420
Lock the Machine Settings	421
About Using Memory Security	422
Set the Memory Security Password	423
Change the Memory Security Password	424
Turn Memory Security On/Off	425
About Using TX Lock	426
Set the TX Lock Password	427
Change the TX Lock Password	428
Turn TX Lock On/Off	429
Mobile/Web Connect	430
Use Web Services from Your Brother Machine	431
Use Brother Web Services	432
Print with Google Cloud Print™	434
Print with AirPrint	435
Print with Mopria™	436
Print and Scan from a Mobile Device	437
Print and Scan Using Near-Field Communication (NFC)	438
ControlCenter	439
ControlCenter4 (Windows®)	440
Change the Operation Mode in ControlCenter4 (Windows®)	441
Scan Using ControlCenter4 Home Mode (Windows®)	443
Scan Using ControlCenter4 Advanced Mode (Windows®)	444
Set Up the Brother Machine Using ControlCenter4 (Windows®)	445
Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows®)	447
ControlCenter2 (Macintosh)	449
Scan Using ControlCenter2 (Macintosh)	450
Set Up the Brother Machine Using ControlCenter2 (Macintosh)	451
Turn On the AutoLoad Feature (Macintosh)	453
Troubleshooting	454
Error and Maintenance Messages	455
Transfer Your Faxes or Fax Journal Report	469
Transfer Faxes to Another Fax Machine	470
Transfer Faxes to Your Computer	471
Transfer the Fax Journal Report to Another Fax Machine	473
Document Jams	474
Document is Jammed in the Top of the ADF Unit	475
Document is Jammed inside the ADF Unit	476
Remove Paper Scraps Jammed in the ADF	477
Printer Jam or Paper Jam	478
Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)	479
Paper is Jammed in the Front of the Machine (Jam B Front)	483
Paper is Jammed in the Back of the Machine (Jam C Rear)	486
If You Are Having Difficulty with Your Machine	488
Paper Handling and Printing Problems	489
Telephone and Fax problems	495
Set Dial Tone Detection	499
Telephone Line Interference/VoIP	500
Other Problems	501
Network Problems	503
Use the Network Connection Repair Tool (Windows®)	504
Where Can I Find My Brother Machine's Network Settings?	505
I Cannot Complete the Wireless Network Setup Configuration	506
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network	508
I Want to Check that My Network Devices are Working Correctly	510
Check Network Devices Using the Ping Command	511
Check the Machine Information	512
Reset Your Brother Machine	513
Reset Functions	514
Routine Maintenance	515
Replace the Ink Cartridges	516
Clean Your Brother Machine	519
Clean the Scanner	520
Clean the Print Head from Your Brother Machine	522
Clean the Print Head from Your Computer (Windows®)	524
Clean the Print Head from Your Computer (Macintosh)	525
Clean the Machine's LCD	526
Clean the Outside of the Machine	527
Clean the Machine's Printer Platen	529
Clean the Paper Feed Rollers	530
Clean the Paper Pick-up Rollers	532
Check Your Brother Machine	533
Check the Print Quality	534
Check the Print Alignment from Your Brother Machine	537
Check the Ink Volume	539
Monitor Machine Status from Your Computer (Windows®)	541
Status Monitor Indicators and What They Mean (Windows®)	543
Turn Off the Show Status Monitor Feature (Windows®)	544
Turn Off the Status Monitor (Windows®)	545
Monitor Machine Status from Your Computer (Macintosh)	546
Correct the Paper Feed to Clear Vertical Lines	548
Pack and Ship Your Brother Machine	549
Machine Settings	552
Change Machine Settings from the Control Panel	553
In the Event of Power Failure (Memory Storage)	554
General Settings	555
Set the Mode Timer	556
Adjust the Machine Volume	557
Change for Daylight Saving Time Automatically	559
Set Sleep Mode Countdown	560
Set the Machine to Power Off Automatically	561
Set the Date & Time	562
Adjust the LCD Backlight Brightness	564
Change How Long the LCD Backlight Stays On	565
Set Your Station ID	566
Set Tone or Pulse Dialing Mode	568
Reduce Printing Noise	569
Change the Language Displayed on the LCD	570
Change the Keyboard Setting	571
Save Your Favorite Settings as a Shortcut	572
Add Shortcuts	573
Change or Delete Shortcuts	574
Print Reports	575
Reports	576
Print a Report	577
Settings and Features Tables	578
Settings Tables (1.8\	579
Features Tables (1.8\	583
Settings Tables (2.7\	586
Features Tables (2.7\	592
Change Machine Settings from Your Computer	600
Change the Machine Settings Using Remote Setup	601
Remote Setup (Windows®)	602
Set Up the Brother Machine from Your Computer (Windows®)	603
Set Up the Brother Machine Using ControlCenter4 (Windows®)	605
Set Up Your Brother Address Book Using ControlCenter4 (Windows®)	607
Remote Setup (Macintosh)	608
Set Up the Brother Machine Using ControlCenter2 (Macintosh)	609
Set Up Your Brother Address Book Using ControlCenter2 (Macintosh)	611
Appendix	612
Specifications	613
Enter Text on Your Brother Machine	621
Supply Specifications	623
Glossary	624
A	624
Ad-Hoc Mode	629
Address Book	629
Address Book List	629
ADF (Automatic Document Feeder)	629
AES	629
AOSS™	629
APIPA	629
ARP	629
ASCII	629
Authentication	629
Auto Reduction	630
Automatic Fax Transmission	630
Automatic Redial	630
Backup Print	630
Batch Transmission	630
Beeper Volume	630
BOOTP	630
BRAdmin Light	631
BRAdmin Professional 3 (Windows®)	631
Broadcasting	631
Caller ID	631
Channels	631
CNG Tones	631
Coding Method	632
Color Enhancement	632
Communication Error (or Comm. Error)	632
Compatibility Group	632
Contrast	632
Custom Raw Port	632
Delayed Fax	632
Density	632
DHCP	632
Distinctive Ring	632
DNS Client	633
DNS Server	633
Domain Name	633
Driver Deployment Wizard	633
Easy Receive	633
ECM (Error Correction Mode)	633
Encryption	633
Extension Telephone	634
External Telephone	634
F/T Ring Time	634
Fax Forwarding	634
Fax Journal	634
Fax Receive Code (Fax/Tel Mode Only)	634
Fax Storage	634
Fax Tones	634
Fax/Tel	634
Fine Resolution	634
Gateway	635
Gray Scale	635
Group Number	635
IEEE 802.11b/g/n	635
Infrastructure Mode	635
Innobella	635
IP Address	635
IPv6	636
Journal Period	636
LAN	636
LLMNR	636
LPD	636
LPR	636
MAC Address	636
MAC Address Filtering	636
Manual Fax	636
mDNS	636
Memory Receive	637
NetBIOS Name Resolution	637
Network Configuration Report	637
Network Connection Repair Tool	637
Network Key	637
Network PC-FAX	637
Network PhotoCapture Center	637
Network Remote Setup	638
Network Shared Printing	638
Node Name	638
OCR (Optical Character Recognition)	638
Open System	638
Overseas Mode	638
Paging	638
Pause	638
Peer-to-Peer	638
Photo resolution (B&W only)	639
PhotoCapture Center	639
PictBridge	639
Ping	639
Polling	639
Protocols	639
Pulse	639
RARP	639