Brother International MFC-J5720DW Basic Users Guide - Page 69

Error animations, Transferring your faxes or Fax Journal report

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Troubleshooting Error animations B Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go back a step. Transferring your faxes or Fax Journal report B If the Touchscreen displays:  Unable to Clean XX  Unable to Initialize XX  Unable to Print XX  Unable to Scan XX We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 57.) (See Transferring faxes to your PC on page 57.) Transfer the Fax Journal report to see if there are any faxes you must transfer. (See Transferring the Fax Journal report to another fax machine on page 58.) Transferring faxes to another fax machine B If you have not set up your Station ID, you cannot enter fax transfer mode. (See How to set your Station ID on page 38.) a Press error. to temporarily interrupt the b Press (Settings). c Press All Settings. d Swipe up or down or press a or b to display Service. e Press Service. f Press Data Transfer. g Press Fax Transfer. h Do one of the following:  If the Touchscreen displays No Data, there are no faxes in the machine's memory. Press Close, and then press .  Enter the fax number where faxes will be forwarded. i Press Fax Start. Transferring faxes to your PC B Transfer faxes from your machine's memory to your PC. a Press error. to temporarily interrupt the b Make sure you have installed MFL-Pro Suite on your PC, and then turn on PC-FAX Receive on the PC. Do one of the following: (Windows® XP, Windows Vista® and Windows® 7) From (Start), select All Programs, Brother, Brother Utilities, MFC-XXXX, PC-FAX Receive, and select Receive. (XXXX is your model B name.) (Windows® 8) Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX Receive in the left navigation bar, and then click Receive. 57

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Troubleshooting
57
B
Error animations
B
Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing
c
to see the next step and
d
to go
back a step.
Transferring your faxes or Fax
Journal report
B
If the Touchscreen displays:
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
Unable to Scan XX
We recommend transferring your faxes to
another fax machine or to your PC.
(See
Transferring faxes to another fax
machine
on page 57.)
(See
Transferring faxes to your PC
on page 57.)
Transfer the Fax Journal report to see if there
are any faxes you must transfer.
(See
Transferring the Fax Journal report to
another fax machine
on page 58.)
Transferring faxes to another fax
machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode.
(See
How to set your Station ID
on page 38.)
a
Press
to temporarily interrupt the
error.
b
Press
(
Settings
).
c
Press
All Settings
.
d
Swipe up or down or press
a
or
b
to
display
Service
.
e
Press
Service
.
f
Press
Data Transfer
.
g
Press
Fax Transfer
.
h
Do one of the following:
If the Touchscreen displays
No Data
, there are no faxes in the
machine’s memory.
Press
Close
, and then press
.
Enter the fax number where faxes
will be forwarded.
i
Press
Fax Start
.
Transferring faxes to your PC
B
Transfer faxes from your machine’s memory
to your PC.
a
Press
to temporarily interrupt the
error.
b
Make sure you have installed
MFL-Pro Suite
on your PC, and then
turn on
PC-FAX Receive
on the PC.
Do one of the following:
(Windows
®
XP, Windows Vista
®
and
Windows
®
7)
From
(
Start
), select
All Programs
,
Brother
,
Brother Utilities
,
MFC-XXXX
,
PC-FAX Receive
, and
select
Receive
. (XXXX is your model
name.)
(Windows
®
8)
Click
(
Brother Utilities
), and then
click the drop-down list and select your
model name (if not already selected).
Click
PC-FAX Receive
in the left
navigation bar, and then click
Receive
.