Brother International MFC-J815DW XL Online Users Guide HTML - Page 530

Home > Troubleshooting > Error and Maintenance Messages Error and Maintenance Messages As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. • (MFC-J995DW) If the touchscreen displays errors and your Android™ device supports the NFC feature, touch your device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.) Make sure the NFC settings of both your Brother machine and your Android™ device are set to On. • Related Information references are at the bottom of this page. >> MFC-J805DW/MFC-J815DW >> MFC-J995DW MFC-J805DW/MFC-J815DW Error Message Absorber NearFull B&W Print Only Replace Ink Cannot Detect Cause Action The ink absorber box is nearly full. The ink absorber box must be replaced soon. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. • The ink absorber box absorbs the small amount of ink emitted during print head cleaning. One or more of the color ink cartridges Replace the ink cartridges. have reached the end of their lives. See Related Information: Replace the Ink You can use the machine in black and Cartridges. white mode for approximately four weeks depending on the number of pages you print. Although the Cause column lists options for using the machine after this error appears, you will not be able to use the While this message appears on the LCD, machine until you replace one or more of each operation works in the following way: the ink cartridges under the following • Printing conditions: If the media type is set to Plain Paper • If you unplug the machine or remove in the Basic tab, and Grayscale is the ink cartridge. selected in the Advanced tab of the • If you select the Slow Drying Paper printer driver, you can use the machine option on the machine or in the printer as a black and white printer. driver. • Copying If the paper type is set to Plain Paper, you can make copies in black and white. • Faxing If the paper type is set to Plain Paper, the machine will receive and print the faxes in black and white. You installed a new ink cartridge too quickly and the machine did not detect it. An ink cartridge is not installed correctly. Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place. See Related Information: Replace the Ink Cartridges. 523