Brother International MFC-J895DW Online Users Guide HTML - Page 487
Printing Received Faxes, Clean the Print Head from Your Brother Machine
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Difficulties There is a paper jam. The paper jams when you use 2sided copy or 2-sided print. Suggestions Make sure the Base Pad in the paper tray is not dirty. See Related Information: Clean the Base Pad. See Related Information: Printer Jam or Paper Jam. Make sure the paper guides are set to the correct paper size. Use the jam prevention settings. For copying See Related Information: Change the Print Setting Options When Having Printing Problems. For printing See Related Information: Prevent Smudged Printouts and Paper Jams (Windows) or Prevent Smudged Printouts and Paper Jams (Mac). If paper jams occur frequently during 2-sided copying or 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. See Related Information: Clean the Paper Feed Rollers. Printing Received Faxes Difficulties Suggestions • Condensed print This is usually caused by a poor telephone connection. Make a copy; if your copy • Horizontal streaks looks good, you probably had a bad connection, with static or interference on the • Top and bottom sentences are telephone line. Ask the other party to send the fax again. cut off • Missing lines Black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. Left and right margins are cut off or a single page is printed on two pages. If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using. See Related Information: Change the Paper Size and Paper Type. Turn on Auto Reduction. See Related Information: Shrink Page Size of an Oversized Incoming Fax. Received color fax prints only in black and white. Replace the color ink cartridges that have reached the end of their life, and then ask the other person to send the color fax again. See Related Information: Replace the Ink Cartridges. Related Information • If You Are Having Difficulty with Your Machine • Troubleshooting • Error and Maintenance Messages • Replace the Ink Cartridges • Unprintable Area • Check the Print Quality • Change the Paper Size and Paper Type • Acceptable Paper and Other Print Media • Clean the Print Head from Your Brother Machine • Clean the Print Head from Your Computer (Windows) • Clean the Print Head from Your Computer (Mac) • Check the Print Alignment from Your Brother Machine • Load Paper 480
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