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Brother International MFC9440CN Users Manual - English - Page 130

in USA, Canada, Thick paper, Examples of poor print, quality, Recommendation - replacement drum

UPC - 012502618300

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Examples of poor print quality Colored streaks or bands down the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Colored lines across the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. White spots or hollow print ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Completely blank or some colors are missing. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation „ One of the toner cartridges may be damaged. Replace the toner cartridge that matches the color of the streak or band. (See Replacing a toner cartridge on page 161.) „ Clean all four corona wires (one for each color) of the drum unit by sliding the green tab. (See Cleaning the corona wires on page 147.) „ Make sure each corona wire's green tab is at the home position (b). „ The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.) „ The fuser unit may have a smudge mark. Call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). „ One of the toner cartridges may be damaged. Replace the toner cartridge that matches the color of the line. (See Replacing a toner cartridge on page 161.) „ The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.) „ Clean all four corona wires (one for each color) of the drum unit by sliding the green tab. (See Cleaning the corona wires on page 147.) „ Clean the laser scanner windows with a soft cloth. (See Cleaning the laser scanner windows on page 143.) „ Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 9.) „ Make sure that the recommended paper was used. „ Choose Thick paper mode in the printer driver or in the machine's Paper Type menu setting, or use thinner paper than you are currently using. (See Paper type on page 20 and Basic tab in the Software User's Guide on the CD-ROM.) „ Change the paper to fresh, unopened paper. „ Check the machine's environment. Conditions such as high humidity can cause hollow print. (See Choosing a location on page 90.) „ Clean all four corona wires (one for each color) of the drum unit by sliding the green tab. (See Cleaning the corona wires on page 147.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 166.) „ Make sure that the toner cartridges are installed properly. (See Replacing a toner cartridge on page 161.) „ One of the toner cartridges may be damaged. Identify the missing color and put in a new toner cartridge for the color with the white line. (See Replacing a toner cartridge on page 161.) „ The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.) 114

Section	Page
USER’S GUIDE MFC-9440CN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® Color Laser One-Year On-Site Limited Warranty (USA only)	7
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE WARRANTY (Canada only)	9
Table of Contents	10
Section I General	17
1 General information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the User’s Guides	18
Viewing documentation	19
Viewing documentation (Windows®)	19
How to find scanning instructions	19
Software User's Guide:	19
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides	19
Viewing documentation (Macintosh®)	20
How to find scanning instructions	20
Software User's Guide:	20
Presto!® PageManager® User's Guide:	20
Accessing Brother support (for Windows®)	21
Control panel overview	22
Data LED indications	24
2 Loading paper and documents	25
Acceptable paper and other media	25
Recommended paper	25
Type and size of paper	25
Standard paper tray	25
Multi-purpose tray (MP tray)	25
Optional lower tray (LT-100CL)	25
The names for the paper trays in the printer driver and this Guide are as follows:	26
Paper capacity of the paper trays	26
Recommended paper specifications	26
Handling and using special paper	27
Types of paper to avoid	27
Envelopes	28
Types of envelopes to avoid	29
Labels	30
Types of labels to avoid	30
Unprintable area	30
Unprintable area for copies	30
Unprintable area when printing from a computer	31
Loading paper and envelopes	31
Loading documents	34
Using the ADF (automatic document feeder)	34
Using the scanner glass	35
3 General setup	36
Mode timer	36
Paper settings	36
Paper type	36
Paper size	37
Tray use in copy mode	37
Tray use in fax mode	38
Tray use in print mode	38
Volume settings	39
Ring volume	39
Beeper volume	39
Speaker volume	39
Automatic daylight savings time	40
Ecology features	40
Toner save	40
Sleep time	40
LCD contrast	40
Dial Prefix	41
4 Security features	42
Security	42
Setting lock	42
Setting up the password	42
Changing your setting lock password	42
Turning setting lock on/off	43
Turning setting lock on	43
Turning setting lock off	43
Memory security	43
Setting up the password	44
Changing your memory security password	44
Turning memory security on/off	44
Turning memory security on	44
Turning memory security off	44
Section II Fax	45
5 Sending a fax	46
How to fax	46
Entering fax mode	46
Sending a fax from the ADF	46
Sending a fax from the scanner glass	46
Canceling a fax in progress	47
Broadcasting (black & white only)	47
Canceling a broadcast in progress	48
Additional sending operations	48
Sending faxes using multiple settings	48
Electronic cover page (black & white only)	49
Composing your own comments	49
Send a cover page for the next fax	49
Send a cover page for all faxes	50
Using a printed cover page	50
Contrast	50
Changing fax resolution	51
To change the fax resolution for the next fax	51
To change the default fax resolution	51
Dual access (black & white only)	51
Real time transmission	52
Sending in real time for all faxes	52
Sending in real time for the next fax only	52
Overseas mode	52
Delayed fax (black & white only)	52
Delayed batch transmission (black & white only)	53
Checking and canceling waiting jobs	53
Sending a fax manually	53
Manual transmission	53
Sending a fax at the end of a conversation	53
Out of memory message	54
6 Receiving a fax	55
Receive modes	55
Choosing the receive mode	55
Using receive modes	56
Fax Only	56
Fax/Tel	56
Manual	56
External TAD	56
Receive mode settings	57
Ring delay	57
F/T ring time	57
Easy receive	58
Setting the print density	58
Additional receiving operations	59
Printing a reduced incoming fax	59
Setting the fax receive stamp (black & white only)	59
Receiving a fax at the end of a conversation	59
Printing a fax from the memory	60
7 Telephone services and external devices	61
Telephone line services	61
Distinctive ring	61
What does your telephone company’s ‘Distinctive Ring’ do?	61
What does Brother’s ‘distinctive ring’ do?	61
Do you have voice mail?	61
Before you choose the ring pattern to register	62
Registering the distinctive ring pattern Very important!	62
Turning off distinctive ring	63
Connecting an external TAD (telephone answering device)	63
Connections	64
Recording an outgoing message (OGM)	64
Special line considerations	64
Roll over telephone lines	64
Two-line telephone system	65
Converting telephone wall outlets	65
Installing machine, external two-line TAD and two-line telephone	65
Multi-line connections (PBX)	66
External and extension telephones	66
Operation from extension telephones	66
If you answer a call and no one is on the line:	66
For Fax/Tel mode only	66
Connecting an external or extension telephone	67
Using a non-Brother cordless external handset	67
Using remote codes	67
Fax Receive Code	67
Telephone Answer Code	67
Changing the remote codes	67
8 Dialing and storing numbers	68
How to dial	68
Manual dialing	68
One-touch dialing	68
Speed-dialing	68
Search	69
Fax redial	70
Storing numbers	70
Storing a pause	70
Storing one-touch dial numbers	70
Storing speed-dial numbers	71
Changing one-touch and speed-dial numbers	71
Setting up groups for broadcasting	72
Dialing access codes and credit card numbers	73
Pause	73
Tone or pulse (Canada only)	73
9 Remote fax options (black & white only)	74
Fax forwarding	74
Paging	75
Fax storage	75
PC fax receive	76
Changing remote fax options	77
Turning off remote fax options	77
Remote retrieval	78
Setting a remote access code	78
Using your remote access code	78
Retrieving fax messages	79
Changing the fax forwarding number	79
Remote fax commands	80
10 Polling	81
Polling receive	81
Sequential polling	81
Polled transmit (black & white only)	82
Setup for polled transmit	82
11 Printing reports	83
Fax reports	83
Transmission verification report	83
Fax journal	83
Reports	84
How to print a report	84
Section III Copy	85
12 Making copies	86
How to copy	86
Entering copy mode	86
Making a single copy	86
Making multiple copies	86
Stop copying	86
Copy options (temporary settings)	87
Enlarging or reducing the image copied	87
Using the Options key	88
Improving copy quality	89
Sorting copies using the ADF	89
Adjusting brightness, contrast and color	90
Brightness	90
Contrast	90
Color saturation	91
Making N in 1 copies (page layout)	91
Important	91
If you are copying from the ADF:	92
If you are copying from the scanner glass:	92
Tray selection	92
Out of memory message	93
Section IV Walk-up printing	95
13 Printing photos from a digital camera	96
Before using PictBridge	96
PictBridge requirements	96
Using PictBridge	96
Setting your digital camera	96
Printing images	97
DPOF printing	98
Connecting a camera as a storage device	98
Understanding the error messages	99
14 Printing data from a USB flash memory drive	100
Supported file formats	100
Creating a PRN or PostScript® 3 ™ file for direct printing	100
Printing data directly from the USB flash memory drive	101
Understanding the error messages	102
Section V Software	103
15 Software and network features	104
How to read HTML User’s Guide	104
For Windows®	104
For Macintosh®	104
Section VI Appendixes	105
A Safety and legal	106
Choosing a location	106
To use the machine safely	107
Important information	110
Standard telephone and FCC notices	110
Important	112
Important-about the interface cable	112
Industry Canada Compliance Statement (Canada only)	113
Disconnect device	113
LAN connection	113
Laser safety	113
FDA regulations	114
Important safety instructions	114
Legal limitations for copying	116
Trademarks	117
B Options	118
Options	118
Optional paper tray	119
Installing the optional paper tray	119
Memory board	120
SO-DIMM types	120
Installing extra memory	121
C Troubleshooting and routine maintenance	122
Troubleshooting	122
If you are having difficulty with your machine	122
Improving the print quality	129
Setting dial tone detection	140
Telephone line interference	140
Error and maintenance messages	141
Checking if the machine has faxes in its memory	146
Transferring faxes to another fax machine	146
Transferring faxes to your PC	146
Document jams	147
Document is jammed in the top of the ADF unit	147
Document is jammed under the document cover	147
Document is jammed at the output tray	147
Paper jams	148
Paper is jammed in the MP tray	148
Paper is jammed in Paper Tray 1 or Tray 2	149
Paper is jammed inside the machine	150
Paper is jammed at the back of the machine	154
Routine maintenance	157
Cleaning the outside of the machine	157
Clean the outside of the machine as follows:	157
Cleaning the scanner	158
Cleaning the laser scanner windows	159
Cleaning the corona wires	163
Cleaning the drum unit	167
Replacing the consumable items	174
Replacing a toner cartridge	177
Toner low message	177
Toner life end message	177
Replacing the toner cartridges	177
Replacing the drum unit	182
Drum end soon message	182
Replacing the drum unit	183
Replacing the belt unit	189
Change Belt Unit message	189
Replacing the belt unit	189
Replacing the waste toner box	194
Change waste toner soon message	194
Waste Toner Box Full message	194
Replacing the waste toner box	194
Packing and shipping the machine	199
Repacking the machine	201
Machine information	207
Checking the serial number	207
Checking the page counters	207
Checking the remaining life of parts	208
D Menu and features	209
On-screen programming	209
Menu table	209
Memory storage	209
Menu keys	209
How to access the menu mode	210
Menu table	211
Entering text	224
E Specifications	226
General	226
Print media	228
Fax	229
Copy	230
Scan	231
Print	232
Interfaces	232
PictBridge	233
Direct print feature	233
Computer requirements	234
Consumable items	235
Ethernet wired network	236
F Glossary	237
Index	241

Match case Limit results 1 per page

114

Colored streaks or bands down

the page

One of the toner cartridges may be damaged. Replace the toner

cartridge that matches the color of the streak or band. (See

Replacing

a toner cartridge

on page 161.)

Clean all four corona wires (one for each color) of the drum unit by

sliding the green tab. (See

Cleaning the corona wires

on page 147.)

Make sure each corona wire’s green tab is at the home position (

The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit

on page 166.)

The fuser unit may have a smudge mark. Call Brother Customer

Service at 1

800

284

4329 (

in USA

) or 1

877

BROTHER (

Canada

Colored lines across the page

One of the toner cartridges may be damaged. Replace the toner

cartridge that matches the color of the line. (See

Replacing a toner

cartridge

on page 161.)

The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit

on page 166.)

Clean all four corona wires (one for each color) of the drum unit by

sliding the green tab. (See

Cleaning the corona wires

on page 147.)

Clean the laser scanner windows with a soft cloth. (See

Cleaning the

laser scanner windows

on page 143.)

White spots or hollow print

Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media

on page 9.)

Make sure that the recommended paper was used.

Choose

Thick paper

mode in the printer driver or in the machine

’

Paper Type menu setting, or use thinner paper than you are currently

using. (See

Paper type

on page 20 and

Basic tab in the Software

User’s Guide on the CD-ROM

Change the paper to fresh, unopened paper.

Check the machine

’

s environment. Conditions such as high humidity

can cause hollow print. (See

Choosing a location

on page 90.)

Clean all four corona wires (one for each color) of the drum unit by

sliding the green tab. (See

Cleaning the corona wires

on page 147.)

If the print quality has not improved, put in a new drum unit. (See

Replacing the drum unit

on page 166.)

Completely blank or some

colors are missing.

Make sure that the toner cartridges are installed properly. (See

Replacing a toner cartridge

on page 161.)

One of the toner cartridges may be damaged. Identify the missing

color and put in a new toner cartridge for the color with the white line.

(See

Replacing a toner cartridge

on page 161.)

The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit

on page 166.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.