Brother International PT-E550W Users Guide - Page 53

TROUBLESHOOTING  TROUBLESHOOTING What to do when... Problem Solution The screen "locks", or the P-touch labeling system does not respond normally. Refer to "Resetting the P-touch Labeling System" on page 51 and reset the internal memory to the initial settings. If resetting the P-touch labeling system does not solve the problem, disconnect the AC adapter and remove the batteries for more than 10 minutes. The display remains blank after turning on the power. • Check that the batteries are correctly installed and that the AC adapter designed exclusively for your P-touch labeling system (provided) is correctly connected. • Check that the rechargeable Li-ion battery is fully charged. The LCD messages are Refer to the Quick Setup Guide to select your desired language. displayed in a foreign language. The label is not printed after pressing the Print key. • Check that text has been entered and that the tape cassette is installed correctly with sufficient tape remaining. • If the tape is bent, cut off the bent section and thread the tape through the tape exit slot. • If the tape is jammed, remove the tape cassette and then pull out the jammed tape and cut it. Check that the end of the tape passes through the tape guide before reinstalling the tape cassette. The label is not printed • Remove the tape cassette and reinstall it, pressing it firmly until correctly. it clicks into place. • If the print head is dirty, clean it with a cotton swab or optional print head cleaning cassette (TZe-CL4). The ink ribbon is If the ink ribbon is broken, replace the separated from the ink tape cassette. If not, leave the tape roller. uncut and remove the tape cassette, 1 then wind the loose ink ribbon onto the spool as shown in the figure. 1. Spool 1 The P-touch labeling • Replace the tape cassette if striped tape is visible, as this system stops while indicates that you have reached the end of the tape. 2 printing a label. • Replace all batteries or connect the AC adapter directly to the P-touch labeling system. 3 The label is not cut automatically. • Check the Cut Option setting. For details, refer to "Tape Cutting Options" on page 13. 4 Alternatively, press the Feed & Cut key to feed and cut the tape. 5 A tape jam error which Please contact Brother customer service. 6 cannot be cleared Refer to the Quick Setup Guide for the contact information. despite following 7 troubleshooting. 8 9 What to do when... 53