Canon C5000 User Manual - Page 236
General Problems
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Problem The MultiPASS will not make a copy (continued) Cause The document may not be loaded correctly. MEMORY FULL appears in the LCD when you are making multiple copies The BJ cartridge is not installed. The MultiPASS may not be be operating properly. The MultiPASS's memory is full. Solution Make sure a document is set in the ADF and the LCD displays DOCUMENT READY. Make sure the operator panel is closed. Make sure the BJ cartridge is installed correctly. Try to print a document from your computer. Print out any faxes stored in memory. Then print one copy at a time. General Problems Problem The MultiPASS has no power Cause The power cord may not be securely plugged into the unit. The power cord may not be supplying power. Solution Make sure the power cord is plugged securely into the unit and into a wall outlet. If the power cord is connected to a power strip, make sure the strip is connected to an outlet and turned on. Check the power cord by substituting another, or by using a voltmeter to test it for continuity. The MultiPASS will not print reports The MultiPASS may have a BC-21e Color BJ Cartridge installed, and its black BJ tank may be empty. The BC-22e Photo BJ Cartridge may be installed. Replace the empty BJ tank. See page 9-16. Remove the BC-22e and install the BC-21e Color or BC-20 Black BJ Cartridge. Nothing appears in the LCD display The MultiPASS may not be receiving power. Check the plug and be sure it is firmly plugged into the power connector and the wall outlet. If the display remains blank, unplug the MultiPASS, wait five seconds, then plug it in again. 10-24 Troubleshooting Chapter 10