Canon CanoScan N650U User Guide - Page 58

Error Messages Error Message Scanner is not connected. Connect the scanner. Scanning unit is locked. Release the lock switch at the base of the scanner and connect the PC to the scanner again. Sensor type error. Please get a new driver. 1) Cannot complete scan command. Insufficient memory (RAM). 2) Memory is insufficient. Increase the memory allocated the application. As image size is large, it will take long to complete scanning. Do you want to continue? An error has occurred. Error Code =** Restart the PC. Cause • USB cable not connected correctly. • The scanning unit lock not released. • The scanning unit is out of order. • Old version of driver software detected. • Memory is insufficient for the required volume of the scanned image data. • You attempted to scan an image exceeding 100 MB. • Scanner or computer is malfunctioning. Response • Use the USB cable to connect the Macintosh to the scanner properly. • After releasing the lock, temporarily disconnect the USB cable. Reconnect it and restart Plug-in Module CS-U. • Contact your nearest Canon Customer Support Help Desk. • Download and install the latest driver software. • Reduce the scan area to the minimum possible scope and lower the resolution and magnification settings for the output device. • Close all application programs other than the one used to start Plug-in Module CS-U. • Increase the memory allocated to the application program used to start Plug-in Module CS-U. • Click [Cancel] to cancel, or rescan after lowering the scanning resolution or reducing the scanning area. • Restart the computer. If the same error code displays after restarting the computer, contact the nearest Canon Customer Support Help Desk. 58