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Canon MP370 MultiPASS MP370/360 Software Guide - Page 127

Problems printing from your computer, MP Toolbox only

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Uninstall the earlier version of the software following the instructions in the Software Guide of that version, and reinstall the new version. MP Toolbox only 1. Installation did not complete for some reason, and unnecessary files remain. Follow this procedure: (J "Installing the software" ) 1. To prepare for forced re-installation, on the Windows desktop, double-click [My Computer]. Open the CD-ROM icon, then double-click [\MP\English\Toolbox\Setup\Frclnst.exe]. 2. Return to the folder a level above, then double-click [\MP\English\Toolbox\Setup.exe] to re-install. MP Drivers only 1. Windows 2000 Service Pack 1 (SP1) is not installed on the computer. Install Windows 2000 Service Pack 1 (SP1) or later. For how to acquire Service Pack, contact Microsoft Corporation. z Uninstallation of the MP Drivers takes too long (Windows XP). 1. Other applications, such as a virus checker, are running. Close any open applications (including virus checkers) before uninstalling the software. z Uninstallation was completed, but the [Canon] folder remains in the [Start] menu. 1. You uninstalled the MP Drivers before uninstalling the MP Toolbox. In the [Start] menu, open [Taskbar and Start Menu Properties] and remove [Canon] from here. z The message appears on your computer (Windows 98). 1. The computer has Photoshop installed. If the message or appears during installation, click [Yes] or [No]. Whichever you click, installation thereafter will continue trouble-free. Also, the installed MP Drivers can be used without problem. z Cannot use the software after upgrading to Windows XP. 1. The software was installed in Windows 98/Me/2000 and you upgraded to Windows XP without uninstalling the software. Uninstall the software and then reinstall it. (J "Removing and reinstalling the software" ) z In [Device Manager], green mark [?] is displayed (Windows Me). 1. In [Device Manager], green mark [?] is displayed. Under [Device Manager], the green mark [?] is displayed on [USB Composite Device] in [USB (Universal Serial Bus) Controller] in Windows Me. However, as this is not a problem, continue to use the machine as is. z You installed the utility software, such as ArcSoft PhotoStudio or ScanSoft OmniPage SE, on the Setup CD-ROM but they were not registered in the MP Toolbox. 1. You installed the applications with the MP Toolbox open. Click [Defaults] to register them. (J "Scanning with the MP Toolbox" ) X Problems printing from your computer 1. The background of the BJ Status Monitor picture is yellow or red. Follow the instructions in the BJ Status Monitor. (J "Checking the status of the machine with the BJ Status Monitor" ) If appears: Clear the paper jam or whatever is preventing the print head holder from moving, then cancel printing from your computer and press [OK/Set]. (J User's Guide) If the message remains, press [ON/OFF] to turn the machine OFF, then press again to turn it ON. 2. You are trying to print in DOS. You can only print in Windows and not in DOS. 125

Section	Page
Contents	2
About this guide	3
Installing	6
System requirements and software	6
Installing the software	8
Run the setup screen	8
Step 1 Install MP Drivers	9
Step 2 Install MP Toolbox	10
Step 3 Connect the USB cable	13
Install Utility Software	13
View User’s Manual	13
If installation fails before completion	13
Checking installation	14
Printer driver and fax driver (fax model only)	14
Scanner driver	15
Memory card (storage device) driver	16
MP Toolbox	16
Reading from or writing to a memory card	17
Enabling/disabling overwriting memory card data	17
Setting the default printer	18
Removing and reinstalling the software	19
To remove the MP Toolbox	19
To remove the MP Drivers	19
To reinstall the software	19
Printing	22
Printing documents	22
Previewing your document before printing	22
Changing print settings (Opening the settings dialog box)	24
To change settings for the current print job	24
To change settings for all future print jobs	24
Setting the paper type and print quality/[Main] tab	26
Setting a custom print quality	27
Setting a custom color adjustment	28
Setting page size and number of copies/ [Page Setup] tab	29
Printing on a custom paper size	31
Enlarging/reducing to fit the paper size (Fit-to-page printing)	31
Scaled printing	31
Printing multiple pages on one sheet (Page layout printing)	32
Poster printing	33
Duplex printing and binding a document into a booklet (Booklet printing)	34
Borderless printing	35
Duplex printing	36
Setting background printing (Windows 98/Me only)	37
Selecting a stamp/[Stamp/Background] tab	38
Creating or changing a stamp	39
Specifying the text and color of a text stamp (Windows 2000/XP)	40
Specifying an image for a graphic stamp (Windows 2000/XP)	41
Specifying the text and color of a stamp (Windows 98/Me)	42
Changing the placement and rotation of a stamp	44
To change the position of a stamp	44
To rotate a text stamp	44
Saving or deleting a stamp	45
To save a stamp	45
To delete a stamp	45
Selecting a background/[Stamp/Background] tab	46
Saving a new image as a background/Deleting a background	47
To save a new image as a background	47
To delete a background	48
Setting special effects/[Effects] tab	49
Saving settings as a print profile/[Profiles] tab	51
To save a print profile	51
To retrieve and use a print profile	52
To delete a print profile	52
To restore the factory pre-defined settings	52
Cleaning and machine settings/[Maintenance] tab	53
Cleaning the print head	54
Deep cleaning	54
Aligning the print head	56
Printing the nozzle check pattern	58
Resetting the ink counter	59
Setting for slow-drying paper (Custom Settings)	60
Controlling operating noise (Quiet Mode)	61
Checking the status of the machine with the BJ Status Monitor	62
To start the BJ Status Monitor	62
To cancel printing	63
To display a list of printing jobs	64
Sharing the printer and using it on a network	65
Setting up the printer for sharing	65
Installing the printer driver on a client system	65
Sharing the printer in Windows 2000/XP	66
Scanning	69
Scanning with the operation panel	69
Setting the scanning method for the [Black Start] or [Color Start] key	70
To set up in the [MP Toolbox] main screen	70
To set up in the [Settings] dialog box	71
To set up in the [Scanners and Cameras] dialog box	72
Scanning with the MP Toolbox	73
MP Toolbox settings	76
Scanner settings	76
Save scanned image to	78
Scanning an image from an application	80
Creating one PDF file from two or more pages	81
Scanning two or more small documents at one time	84
Placing the document	84
[Color (Multi-Scan)] in the MP Toolbox	85
[Multi-Scan] in ScanGear MP (Simple Mode)	86
[Multi-Crop] in ScanGear MP (Advanced Mode)	87
Setting preferences and scanning with ScanGear MP	89
Switching between Simple Mode and Advanced Mode	89
Using Simple Mode	90
Using Advanced Mode	91
Advanced Mode Toolbar	92
To enlarge or reduce the preview image	92
To move the image	92
To invert the color in the image	92
To flip the image	92
To rotate the image	92
To show the ruler in the preview area	92
To delete the preview displayed	92
To detach and move the Toolbar	93
Advanced Mode - Specifying the parameters of a scan	93
To select the parameters of a scan automatically	93
To specify the parameters of a scan	93
Advanced Mode - [Main] tab settings	94
Advanced Mode - [Settings] tab settings	96
Advanced Mode - [Settings 1] tab settings in the [Preferences] dialog box	98
Advanced Mode - [Settings 2] tab settings in the [Preferences] dialog box	100
Advanced Mode - [Color] tab settings	101
To correct tone automatically	101
To save settings to a color adjustment file	101
To scan with the settings in the saved color adjustment file	102
To revise the color adjustment settings currently on display or to return to default settings	102
To revise all color adjustment settings or to return to default settings	102
Advanced Mode - [Color] tab - Brightness and contrast	102
Advanced Mode - [Color] tab - Gamma	103
Advanced Mode - [Color] tab - Histogram	104
Advanced Mode - [Color] tab - Tone curve	105
Advanced Mode - [Halftone] tab	106
Determining resolution	107
Scanning with the WIA driver (Windows XP only)	108
Scanning from the [Scanners and Cameras] dialog box	108
Setting preferences in the WIA driver	109
Faxing (Fax model only)	111
Sending a fax	111
Characters and symbols for fax numbers	112
Selecting a recipient from the Address Book	113
Adding a recipient to the Address Book	114
Changing your fax settings	115
To change settings for the current fax (displaying from the [Print] dialog box method)	115
To change settings for all future faxes (displaying from the printer icon method)	115
Registering or editing a recipient in the Address Book	116
Opening the Address Book for the first time	117
Registering a recipient (WAB contact) in the Address Book	119
To edit a contact entry	120
Searching and removing a recipient	120
To search for a recipient in an Address Book	120
Removing a recipient from an Address Book	120
Designating a different Windows Address Book	121
Importing an Address Book	122
Troubleshooting	124
Problems outputting	124
Memory card problems (MP390/MP370)	125
Problems installing and uninstalling software	126
Problems printing from your computer	127
Problems scanning	128
Glossary	131

Match case Limit results 1 per page

125

Uninstall the earlier version of the software following the instructions in the Software Guide of that

version, and reinstall the new version.

MP Toolbox only

Installation did not complete for some reason, and unnecessary files remain.

Follow this procedure: (

“Installing the software”

)

To prepare for forced re-installation, on the Windows desktop, double-click [My Computer]. Open the

CD-ROM icon, then double-click [\MP\English\Toolbox\Setup\Frclnst.exe].

Return to the folder a level above, then double-click [\MP\English\Toolbox\Setup.exe] to re-install.

MP Drivers only

Windows 2000 Service Pack 1 (SP1) is not installed on the computer.

Install Windows 2000 Service Pack 1 (SP1) or later. For how to acquire Service Pack, contact Microsoft

Corporation.

Uninstallation of the MP Drivers takes too long (Windows XP).

Other applications, such as a virus checker, are running.

Close any open applications (including virus checkers) before uninstalling the software.

Uninstallation was completed, but the [Canon] folder remains in the [Start] menu.

You uninstalled the MP Drivers before uninstalling the MP Toolbox.

In the [Start] menu, open [Taskbar and Start Menu Properties] and remove [Canon] from here.

The message <Version conflict> appears on your computer (Windows 98).

The computer has Photoshop installed.

If the message <Version conflict> or <Windows 98 file language or...> appears during installation, click

[Yes] or [No]. Whichever you click, installation thereafter will continue trouble-free. Also, the installed

MP Drivers can be used without problem.

Cannot use the software after upgrading to Windows XP.

The software was installed in Windows 98/Me/2000 and you upgraded to Windows XP without

uninstalling the software.

Uninstall the software and then reinstall it. (

“Removing and reinstalling the software”

)

In [Device Manager], green mark [?] is displayed (Windows Me).

In [Device Manager], green mark [?] is displayed.

Under [Device Manager], the green mark [?] is displayed on [USB Composite Device] in [USB (Universal

Serial Bus) Controller] in Windows Me. However, as this is not a problem, continue to use the machine

as is.

You installed the utility software, such as ArcSoft PhotoStudio or ScanSoft OmniPage

SE, on the Setup CD-ROM but they were not registered in the MP Toolbox.

You installed the applications with the MP Toolbox open.

Click [Defaults] to register them. (

“Scanning with the MP Toolbox”

)

Problems printing from your computer

The background of the BJ Status Monitor picture is yellow or red.

Follow the instructions in the BJ Status Monitor. (

“Checking the status of the machine with the BJ

Status Monitor”

)

If <Service error 5100> appears:

Clear the paper jam or whatever is preventing the print head holder from moving, then cancel printing

from your computer and press [OK/Set]. (

User's Guide)

If the message remains, press [ON/OFF] to turn the machine OFF, then press again to turn it ON.

You are trying to print in DOS.

You can only print in Windows and not in DOS.