Canon PIXMA MP170 MP170 User's Guide - Page 102
Cannot Connect To PC Properly - driver windows 8
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Cause You have a defective Setup CD-ROM. Action If you have a defective Setup CD-ROM, please consult your sales or service representative. Make sure the CD-ROM is readable from Windows Explorer. Reconfirm that the CD-ROM icon is displayed when you insert the CD-ROM. The computer has an old version of the software installed. (Canon MultiPASS is registered as a program in the [Start] menu.) Installation procedure not followed correctly. Uninstall the old version of the software following the instructions in the manual of that version, and reinstall the new version. Follow the Easy Setup Instructions packaged with your machine for proper MP Driver installation. If the MP Driver was not installed correctly, uninstall the MP Driver, and restart your computer. Try to reinstall the MP Driver. If the installer was forced to be terminated due to an error, Windows may be unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. Reinstall the MP Driver. Cannot Connect To PC Properly Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Cause Your environment is not fully compatible with USB 2.0. Action If your environment is not fully compatible with USB 2.0, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing speed may slow down due to communication speed. Check the following to ensure that your Computer environment supports USB 2.0 Hi-Speed connection. z The USB port on your Computer supports USB 2.0 Hi-Speed connection. z Both the USB cable and USB hub support USB 2.0 Hi-Speed connection. Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use the cable no longer than 3 meters. z Your Computer supports the USB 2.0 Hi-Speed connection. Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your Computer. z The USB 2.0 Hi-Speed driver operates properly. Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your Computer. 100 Troubleshooting Chapter 10