Canon PIXMA MP620 User Manual - Page 701

Message Appears on the Computer Screen Page 701 of 815 pages Advanced Guide > Troubleshooting > Message Appears on the Computer Screen Message Appears on the Computer Screen Service Error 5100 Is Displayed Writing Error/Output Error/Communication Error Error Number: 300 Is Displayed Error Number: 1700 Is Displayed Ink Info Number: 1600 Is Displayed Ink Info Number: 1683 Is Displayed Ink Info Number: 1688 Is Displayed Error Number: 2001 Is Displayed Error Number: 2002 Is Displayed Other Error Messages Service Error 5100 Is Displayed Check: Is the movement of the Print Head Holder blocked? Cancel printing from your computer and turn off the machine. Then clear the jammed paper or protective material that is preventing the Print Head Holder from moving. Important Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it. Turn the machine back on. If the problem is not resolved, contact your Canon service representative. Writing Error/Output Error/Communication Error Check 1: If the Power lamp is off, make sure that the power plug is plugged in, then turn the machine on. While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green. Check 2: Make sure that the printer port is configured appropriately in the MP Drivers. * In the following instructions, " XXX" signifies your machine's name. 1. Log on as a user account with administrator privilege. 2. Click Control Panel, then Printer under Hardware and Sound. In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes. In Windows 2000, click Control Panel then Printers. 3. Right-click the Canon XXX Printer icon, then select Properties. 4. Click the Ports tab to confirm the port settings. Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s). If the port setting is not correct, reinstall the MP Drivers or change the port setting according to the interface you are using.