Canon PIXMA MP800 MP800 User's Guide - Page 136

ScanGear MP won't start

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„ ScanGear MP won't start Cause Scanner driver (ScanGear MP) not installed. Scanner is not selected in the application software. Action Set the Setup CD-ROM and install the software. In the application software, select this machine in [Select Source] or [Import] under the [File] menu. Example: ArcSoft PhotoStudio *Display may differ depending on your operating system. If you are using an older application software, the menu item may be named [Select TWAIN-compliant device] instead of [Select Source]. The feature of the application software does not support TWAIN. Start ScanGear MP from within a TWAIN compatible software. An error message appears and the ScanGear MP window fails to appear. z Reattaching the USB cable. Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use the cable no longer than 9.8 feet (3 meters). z If a USB hub is used for the connection, do not use it. Attach the cable to a USB port on the computer itself (not the hub). z Attach the USB cable to a different USB port on the computer itself (not a hub). z Set the Setup CD-ROM and install the software. z Select this machine in [Select Source] or [Import] in your application software. z Make sure that your application software supports TWAIN. You cannot start ScanGear MP from within an applilcation software that does not support TWAIN. 134 Troubleshooting Chapter 12

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134
Chapter 12
Troubleshooting
ScanGear MP won’t start
Cause
Action
Scanner driver (ScanGear MP) not
installed.
Set the Setup CD-ROM and install the software.
Scanner is not selected in the
application software.
In the application software, select this machine in [Select Source] or
[Import] under the [File] menu.
Example: ArcSoft PhotoStudio
*Display may differ depending on your operating system.
If you are using an older application software, the menu item may be
named [Select TWAIN-compliant device] instead of [Select Source].
The feature of the application
software does not support TWAIN.
Start ScanGear MP from within a TWAIN compatible software.
An error message appears and the
ScanGear MP window fails to
appear.
Reattaching the USB cable. Be sure to use a certified USB 2.0 Hi-Speed
cable. You are recommended to use the cable no longer than 9.8 feet (3
meters).
If a USB hub is used for the connection, do not use it. Attach the cable
to a USB port on the computer itself (not the hub).
Attach the USB cable to a different USB port on the computer itself (not
a hub).
Set the Setup CD-ROM and install the software.
Select this machine in [Select Source] or [Import] in your application
software.
Make sure that your application software supports TWAIN. You cannot
start ScanGear MP from within an applilcation software that does not
support TWAIN.