Canon PowerShot SD500 Software Starter Guide (For the Canon Digital Camera Sol - Page 96

Delete the setup information files., If the [INF] Folder Is Not Visible in the [WINDOWS] Folder

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92 Troubleshooting There are other potential reasons for the problem if the "Other devices" or "Imaging devices" categories do not appear or your camera model name or [Canon Camera] does not appear. Proceed to Step 6, temporarily quit the procedures and investigate the other potential causes. 4. Select your camera model name or [Canon Camera] and click [Remove]. 5. Click [OK] in the confirmation dialog. Delete all instances of your camera model name or [Canon Camera] if it appears in one or more places in the [Other devices] or [Imaging devices] categories. 6. Click [OK] to close the System Properties window. Delete the setup information files. 7. Double-click the [My Computer] icon on the desktop, followed by the [C:] drive, [WINDOWS] or [Windows] folder and [INF] or [Inf] folder. If the [INF] Folder Is Not Visible in the [WINDOWS] Folder Use the following procedures to show all files and folders. 1. Windows 98 SE: Click the [View] menu and select [Folder Options]. Windows Me: Click the [Tools] menu and select [Folder Options]. 2. Click the [View] tab. 3. Windows 98 SE: Set the [Hide files] section to [Show all files]. Windows Me: Set the [Hidden files and folders] section to [Show hidden files and folders]. 4. Click [OK] to close the dialog. This will make the hidden files and folders visible.

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Troubleshooting
92
4. Select your camera model name or [Canon Camera] and click [Remove].
5. Click [OK] in the confirmation dialog.
Delete all instances of your camera model name or [Canon Camera] if it
appears in one or more places in the [Other devices] or [Imaging devices]
categories.
6. Click [OK] to close the System Properties window.
Delete the setup information files.
7. Double-click the [My Computer] icon on the desktop, followed by the [C:]
drive, [WINDOWS] or [Windows] folder and [INF] or [Inf] folder.
There are other potential reasons for the problem if the “Other devices”
or “Imaging devices” categories do not appear or your camera model
name or [Canon Camera] does not appear. Proceed to Step 6,
temporarily quit the procedures and investigate the other potential
causes.
If the [INF] Folder Is Not Visible in the [WINDOWS] Folder
Use the following procedures to show all files and folders.
1.
Windows 98 SE: Click the [View] menu and select [Folder Options].
Windows Me: Click the [Tools] menu and select [Folder Options].
2.
Click the [View] tab.
3.
Windows 98 SE: Set the [Hide files] section to [Show all files].
Windows Me: Set the [Hidden files and folders] section to [Show hidden files and
folders].
4.
Click [OK] to close the dialog.
This will make the hidden files and folders visible.