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Canon VB-S30D Mark II Network Camera Operation Guide - Page 17

Troubleshooting, List of Viewer Messages > Warning Message, List of Factory Default Settings

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 Troubleshooting Countermeasures have been added for the following problems. Problem Cannot connect to the camera. Video is not displayed. There is no audio.* The viewer gets disconnected. The Camera Viewer will not launch. Cannot use some functions of the Camera Viewer. Countermeasures • Configure to exclude the camera, or the software where the problem occurred, in your security software. • Use one of the following procedures, when you launch the Camera Viewer and a file block security warning is displayed because of an unverified publisher. - Launch the Camera Viewer after executing Windows Update to the latest version, when using the camera in an internet connection environment. - Download the root certificate installer from the Canon download site on a connectable computer and install it in the target environment, when in an environment not connectable to the internet. • Follow the procedure in "Adding the Camera IP Address as a Trusted Site" in the "Operation Guide" to add this website to [Trusted sites] in the [Security] settings, and disable the protected mode for the trusted sites (when not using Windows Server, also disable the protected mode in a similar manner). • If you are using a web browser other than Internet Explorer or if the Canon Network Camera Addon Module is not correctly installed when using Internet Explorer, the following functions cannot be used. - Receiving/transmitting audio* - Receiving/playing H.264 video * Only for models with the audio transmission/reception function  List of Viewer Messages > Warning Message The description has been revised for the following item. Message ActiveX is disabled. Explanation ActiveX is disabled in the web browser settings or system functions cannot be accessed from ActiveX due to security settings. Even though ActiveX is enabled, if this message is displayed in the environment where the proxy server is used, select [Control Panel] > [Network and Internet] > [Internet options] > the [Connections] tab > [LAN settings] > the [Use a proxy server for your LAN] checkbox in [Proxy server] > select [Advanced] > specify the camera IP address in [Exceptions].  List of Factory Default Settings The setting value has been revised for the following item. Item • Camera Settings Shutter Speed 1/100 Setting xvii

Section	Page
Before Reading the Operation Guide	1
Checking and Updating the Firmware Version	2
Latest Firmware Versions	2
New Functions and Specification Changes	3
Target Models	3
Operating Environment	5
Configuring Initial Camera Settings	6
Camera Viewer	7
Setting Page	8
Information on Other Changes	13
Discontinuation of the RM Series	14
Discontinuation of the Setup CD-ROM	14
Routine Maintenance (formerly: \	14
Revision to the Operation Guide	16
Operation Guide	19
Introduction	20
Precautions for Use (Disclaimer)	20
License Agreement of Software	21
Trademarks	21
Open Source Software	21
Security Export Control	22
User Manuals	23
Types of User Manuals	23
How to Use This Operation Guide	23
Symbols Used in This Guide	24
Safety Precautions	25
Precautions	26
Cleaning the Camera	27
Camera Disposal	27
Chapter 1 Before Use	35
Functions of the Network Camera	36
Camera Software	37
Camera Operations and Settings	37
Software to Install on the Computer	37
Additional Software/Licenses (Sold Separately)	38
Operating Environment	40
PC Environment Details	40
Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) – As of May 2017	41
Steps for Setting Up the Camera	42
Step 1 Preparing to Install the camera	42
Step 2 Installing the Camera	42
Step 3 Setting the Camera Angle	42
Step 4 Using the Camera Viewers	42
Step 5 Adjusting Advanced Settings According to Its Use	42
Troubleshooting	43
Chapter 2 Camera Setup	45
Installing Software	46
Necessary Software	46
Software Installation	46
Checking/Configuring Security Settings	49
Checking Firewall Settings	49
Settings When Using Windows Server	50
Configuring Initial Camera Settings	53
Flow of Configuration Using the Camera Management Tool	53
Setting up the network without a DHCP server	53
Chapter 3 Setting the Camera Angle	55
Flow for the Setting of the Camera Angle	56
Step 1 Configuring the Camera	56
Step 2 Setting Zoom	56
Step 3 Setting the Focus	56
Chapter 4 Camera Viewer	57
Viewing Video with the Camera Viewer	58
Launching the Camera Viewer	58
Switching to the Administrator or an Authorized User	60
Camera Viewer Screen	63
Checking Information	68
Changing the Reception Video Size and Display Screen Size	69
Changing the Reception Video Size/Format and Display Screen Size	69
Displaying in Full Screen Mode	70
Operating the Camera	73
Obtaining Camera Control Privileges	73
Using Pan/Tilt/Zoom	74
Adjusting Video	79
Using Backlight Compensation	80
Using Presets or the Home Position	80
Viewer PTZ and Digital PTZ	81
Magnifying and Display Part of Video (Viewer PTZ)	81
Cropping and Displaying Part of an Image (Digital PTZ)	82
Saving Snapshots	85
Recording Video to a Memory Card	86
Recording Videos Manually	86
Confirming Recorded Video	87
Receiving/Transmitting Audio	88
Receiving Audio	88
Transmitting Audio	88
Checking the Status of Event Detection	90
Operating External Device Output	90
Checking the Status of Event Detection	90
Chapter 5 Setting Page	93
How to Use the Setting Page	94
Accessing the Setting Page	94
Common Setting Page Operations	95
Operating the Video Display Area	96
About Each Setting Page	98
[Basic] > [Network] Configuring Network Settings	101
LAN	101
IPv4	101
IPv6	102
DNS	103
mDNS	104
[Basic] > [User Management] Configuring Accounts and Privileges	105
Administrator Account	105
Authorized User Account	105
User Authority	106
[Basic] > [Date and Time] Setting the Date/Time	107
Current Date and Time	107
Settings	107
[Basic] > [Video] Setting Video Size and Quality	109
All Videos	109
JPEG	110
H.264(1)	110
H.264(2)	111
[Basic] > [Viewer] Configuring the Viewer	112
General	112
Viewer Settings	112
[Camera] > [Camera] Setting General Camera Controls	114
Camera Name	114
Camera Control	114
Day/Night (When Auto Is Set)	115
Installation Conditions	116
Camera Position Control	116
External Input Device	116
External Output Device	116
[Camera] > [Initial Settings] Setting Initial Video Settings	117
Camera Position	117
Camera Settings	118
[Camera] > [Day/Night Mode Focus] Day/Night Mode Focus	125
Day/Night Mode Focus	125
Camera Control	126
[Camera] > [Panorama] Creating a Panorama Image	128
Creating a Panorama Image	128
Saving the Panorama Image as an Image File/Opening the Image File	130
Capture Settings	131
[Camera] > [View restriction] Setting View Restriction	132
Configuring View Restrictions	133
[Camera] > [Preset] Registering Presets	136
Registering a Preset	136
[Camera] > [Preset Tour] Setting the Preset Tour Route	139
Screen Composition	139
Tour Route Settings	141
[Video and Audio] > [ADSR] Reducing Data Size by Lowering Video Quality in Specific Areas	144
Specified Area	144
ADSR	145
[Video and Audio] > [On-screen display] Displaying Date, Time and Text on the Video	147
Date display	147
Time display	147
Text display	148
Common Settings	148
[Video and Audio] > [Privacy Mask] Setting Privacy Mask	149
Registering Privacy Masks	149
Changing/Deleting a Privacy Mask	151
[Video and Audio] > [Audio] Setting Audio Input/Output	153
General Audio	153
Audio Server	154
Sound Clip Upload 1 to 3	155
[Server] > [Server] HTTP, SNMP and FTP Server Settings	156
HTTP Server	156
SNMP Server	156
SNMP v1 and v2c Server	157
SNMP v3 Server	157
FTP Server	157
WS-Security	158
[Server] > [Video Server] Video Transmission Settings	159
Video Server	159
[Server] > [RTP Server] RTP Settings	160
RTP Server	160
Audio Multicast	160
RTP Stream 1 to 5	161
[Video Record] > [Upload] HTTP and FTP Upload Settings	162
Video Record Settings	162
General Upload	162
HTTP Upload	163
FTP Upload	164
[Video Record] > [E-mail Notification] Setting E-mail Notification	166
E-mail Notification	166
[Event] > [External Device] External Device Input Triggered Operation Settings	167
External Device Output	167
External Device Input	168
External Device Input 1, 2	168
[Event] > [Audio Detection] Abnormal Audio Input Triggered Operation Settings	170
Volume Detection	170
Scream Detection	171
[Event] > [Timer] Timer Triggered Operation Settings	173
Timer 1 to 4	173
[Event] > [Intelligent Function] - Overview -	175
Intelligent Function	175
Notes on Intelligent Function Settings and Operations	178
Registering Presets	178
[Event] > [Intelligent Function] - Video Detection -	179
Steps for Configuring Video Detection	179
Configuring Detection Criteria ([Detection Conditions] Tab)	183
Configuring Operations for “Detected” ([Event] Tab)	193
Checking Event Status	193
Displaying Settings for Detection Areas/Detection Lines, Non-Detection Area and Detection Results (Display Options)	194
Reducing Effects of Lighting Change (Detections Settings)	194
Context Menu	195
[Event] > [Intelligent Function] - Shared Operations -	196
Configuring Operations for “Detected” ([Event] Tab)	196
Restarting Intelligent Function	197
[Event] > [Switch Day/Night] Executing Presets When Switching Day/Night Mode	198
Day/Night Mode Switching	198
[Event] > [Linked Event] Using Event Combinations	199
Linked Event 1 to 4	199
Linked Event Operation Examples	201
[Security] > [Host Access Restrictions] Setting Access Restrictions	203
IPv4 Host Access Restrictions	203
IPv6 Host Access Restrictions	204
[Security] > [SSL/TLS] Setting HTTP Communication Encryption	205
Certificates	205
Certificate Management	206
Encrypted Communications	206
[Security] > [802.1X] Network Port Authentication Settings	208
802.1X Authentication	208
Authentication Method	208
Certificate Information	208
Certificate Management	209
[Security] > [IPsec] Setting IPsec	210
IPsec	210
Auto Key Exchange Settings	211
IPsec Set 1 to 5	211
[Memory Card] Memory Card Operations and Information Display	214
Video Record Settings	214
Memory Card Operations	214
Memory Card Information	216
[Maintenance] > [General] Displaying Camera Device Information and Perform Maintenance	217
Device Information	217
Tool	217
Initialization	217
[Maintenance] > [Backup / Restore] Saving/Restoring Camera Settings	219
Backup / Restore	219
[Maintenance] > [Update Firmware] Updating the Camera Firmware	220
Device Information	220
Update Firmware	220
[Maintenance] > [Log] Checking/Sending Camera Log Information	221
View Logs	221
Log Notifications	221
Chapter 6 Appendix	223
Modifiers	224
Troubleshooting	226
List of Log Messages	229
Log Messages on the Camera	229
Error Log	229
Warning log	233
Notification log	237
List of Viewer Messages	241
Messages Shown in the Information Display	241
Restoring Factory Default Settings	243
Restoring the Initial Settings from a Web Browser	243
Restoring Factory Default Settings with the Reset Switch on the Camera	243
List of Factory Default Settings	245

Match case Limit results 1 per page

xvii



Troubleshooting

Countermeasures have been added for the following problems.

Only for models with the audio transmission/reception function



List of Viewer Messages > Warning Message

The description has been revised for the following item.



List of Factory Default Settings

The setting value has been revised for the following item.

Problem

Countermeasures

Cannot connect to the camera.

Video is not displayed.

There is no audio.*

The viewer gets disconnected.

•

Configure to exclude the camera, or the software where the problem occurred,

in your security software.

The Camera Viewer will not launch.

•

Use one of the following procedures, when you launch the Camera Viewer and a

file block security warning is displayed because of an unverified publisher.

–

Launch the Camera Viewer after executing Windows Update to the latest

version, when using the camera in an internet connection environment.

–

Download the root certificate installer from the Canon download site on a

connectable computer and install it in the target environment, when in an

environment not connectable to the internet.

Cannot use some functions of the

Camera Viewer.

•

Follow the procedure in "Adding the Camera IP Address as a Trusted Site" in the

"Operation Guide" to add this website to [Trusted sites] in the [Security] settings,

and disable the protected mode for the trusted sites (when not using Windows

Server, also disable the protected mode in a similar manner).

•

If you are using a web browser other than Internet Explorer or if the Canon

Network Camera Addon Module is not correctly installed when using Internet

Explorer, the following functions cannot be used.

–

Receiving/transmitting audio*

–

Receiving/playing H.264 video

Message

Explanation

ActiveX is disabled.

ActiveX is disabled in the web browser settings or system functions

cannot be accessed from ActiveX due to security settings.

Even though ActiveX is enabled, if this message is displayed in the

environment where the proxy server is used, select [Control Panel] >

[Network and Internet] > [Internet options] > the [Connections] tab > [LAN

settings] > the [Use a proxy server for your LAN] checkbox in [Proxy server]

> select [Advanced] > specify the camera IP address in [Exceptions].

Item

Setting

•

Camera Settings

Shutter Speed

1/100