Canon i9900 i9900 Quick Start Guide - Page 66

Cannot Install the Printer Driver - driver windows 7

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Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Cannot Install the Installation Printer Driver procedure is not followed correctly Try This Follow the Easy Setup Instructions packaged with your printer for proper printer driver installation. If the installer was forced to terminate due to an error, Windows may be unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer, and reinstall the printer driver. If this problem persists, refer to your Windows documentation for more information. Other applications Other applications opened on your computer can interfere with the installation are running in the routine. Close all open software applications before reinstalling the printer driver. background Refer to the Easy Setup Instructions for installing the printer driver. Installation does not start automatically when the CD-ROM is inserted into the drive If the printer driver installation did not start automatically when you inserted the CD-ROM into the CD-ROM drive: 1. Click Start and select My Computer. 2. Double-click the CD-ROM icon. For non-XP Windows, open the My Computer window, and then double-click the CD-ROM icon. Double-click the CD-ROM icon on your desktop to start installation. Installation CD- Confirm that there are no problems with the Setup Software & User's Guide CD- ROM is not working ROM. properly Use Windows Explorer to confirm that the CD-ROM can be read. Confirm that the CD-ROM icon is displayed on the desktop. If there is any problem with the CD-ROM, contact the Customer Care Center. Unable to proceed beyond the Printer Port screen Reinstall the printer driver. 1. Click Cancel on the Printer Connection screen. 2. Click Start Over on the Installation Failure screen. 3. Click Exit on the Welcome screen, then remove the CD-ROM. 4. Turn the printer and the computer off. 5. Check the cable connection. 6. Restart the computer. 7. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. 62

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Troubleshooting
62
Cannot Install the Printer Driver
Problem
Possible Cause
Try This
Cannot Install the
Printer Driver
Installation
procedure is not
followed correctly
Follow the
Easy Setup Instructions
packaged with your printer for proper printer
driver installation.
If the installer was forced to terminate due to an error, Windows may be unstable.
Remove the CD-ROM from the CD-ROM drive and restart your computer, and
reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.
Other applications
are running in the
background
Other applications opened on your computer can interfere with the installation
routine. Close all open software applications before reinstalling the printer driver.
Refer to the
Easy Setup Instructions
for installing the printer driver.
Installation does
not start
automatically when
the CD-ROM is
inserted into the
drive
If the printer driver installation did not start automatically when you inserted the
CD-ROM into the CD-ROM drive:
1.
Click Start
Start
Start
Start and select My Computer
My Computer
My Computer
My Computer.
2.
Double-click the CD-ROM
CD-ROM
CD-ROM
CD-ROM icon.
For non-XP Windows, open the My Computer
My Computer
My Computer
My Computer window, and then double-click the
CD-ROM
CD-ROM
CD-ROM
CD-ROM icon.
Double-click the CD-ROM
CD-ROM
CD-ROM
CD-ROM icon on your desktop to start installation.
Installation CD-
ROM is not working
properly
Confirm that there are no problems with the
Setup Software & User’s Guide CD-
ROM
.
Use Windows Explorer to confirm that the CD-ROM can be read.
Confirm that the CD-ROM
CD-ROM
CD-ROM
CD-ROM icon is displayed on the desktop.
If there is any problem with the CD-ROM, contact the Customer Care Center.
Unable to proceed
beyond the Printer
Port screen
Reinstall the printer driver.
Reinstall the printer driver.
Reinstall the printer driver.
Reinstall the printer driver.
1. Click Cancel
Cancel
Cancel
Cancel on the Printer Connection
Printer Connection
Printer Connection
Printer Connection
screen.
2. Click Start Over
Start Over
Start Over
Start Over on the Installation
Installation
Installation
Installation
Failure
Failure
Failure
Failure screen.
3. Click Exit
Exit
Exit
Exit on the Welcome
Welcome
Welcome
Welcome screen, then
remove the CD-ROM.
4.
Turn the printer and the computer off.
5.
Check the cable connection.
6.
Restart the computer.
7.
Carefully follow the procedures
described in the
Easy Setup
Instructions
and reinstall the driver.