Canon i9900 i9900 Quick Start Guide - Page 67

Troubleshooting The USB 2.0 Hi-speed Connection Does Not Work Properly Problem Possible Cause Try This You connect to a When you connect to a computer computer that does not support USB 2.0 Hi-Speed. running Windows XP, the screen shows the warning message "High-SPEED USB Device Plugged into non-High- SPEED USB Hub". Connect to the printer's lower port (USB). The warning message will no longer appear. For the system requirements for the USB 2.0 Hi-Speed connection, see "BJ Printer Driver Systems Requirements" on page 79. The USB 2.0 HiSpeed connection does not work properly. You connect to a computer that does not support USB 2.0 Hi-Speed. Connect to the printer's lower port (USB). For the system requirements for the USB 2.0 Hi-Speed connection, see "BJ Printer Driver Systems Requirements" on page 79. Even though your computer and operating system support USB 2.0 Hi-Speed, it does not seem to work well. Your cable does not support USB 2.0 HiSpeed. Be sure to use a USB 2.0 Hi-Speed certified cable, preferably one no longer than 3 meters (approx. 9.84 feet). You connect to the Connect the printer directly to the computer's USB port without going through the computer through a hub. USB hub. Two icons for the printer are created. Either an expansion card supporting USB 2.0 Hi-Speed or the driver for USB 2.0 Hi-Speed may not be installed correctly so that the printer is not recognized. You have changed the USB cable from the lower port to the upper one on the printer or viceversa, which created a second printer icon. 1. Read the manual supplied with the expansion card and reinstall the card. 2. Reinstall the USB 2.0 Hi-Speed driver using the latest version of the driver. Open Printers and Faxes (Printers in Windows 2000) from Control Panel and select the non grayed-out printer icon to print from. The grayed-out printer icon is for the port that is no longer connected. 63