Canon imageCLASS D880 imageCLASS D800 Series Printer Guide - Page 101

CAPT Problems, Problem, Cause, Solution, Autorun CD-ROM Menu, Auto insert, notification - driver windows 10

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Page 101 highlights

CAPT Problems Problem Cause Solution CAPT is not working properly The CAPT (Canon iC D800) driver is not selected as the default printer driver for the imageCLASS D800 series. Specify the CAPT (Canon iC D800) driver as the default driver for the imageCLASS D800 series. The software might not Refer to "Using the Trouble Shooter" on be installed properly. p. 5-8. Cannot use Adobe Type Manager (ATM) fonts To check if CAPT is installed correctly, try printing a page from an application. If the print fails, CAPT is not installed correctly. Remove CAPT and install it again. For more information, see "Uninstalling CAPT" on p. 5-10. 5 Adobe Type Manager (ATM) is not supported. Troubleshooting Cannot print with a printer driver other than Canon iC D800 The printer driver is connected to the same port as the Canon iC D800 printer driver. Connect the printer driver to a port different from the Canon iC D800 printer driver. CD-ROM Menu doesn't appear automatically Autorun CD-ROM Menu checkbox is unchecked in the CDROM menu. Start the CD-ROM menu manually, and check the "Autorun CD-ROM Menu" checkbox. The "Auto insert notification" checkbox is unchecked. From the Device Manager make sure that the "Auto insert notification" checkbox is checked in the CD-ROM drive Properties dialog box. For more information, see Windows Help. 5-4

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5-4
5
Troubleshooting
CAPT Problems
Problem
Cause
Solution
CAPT is not working
properly
The CAPT (Canon iC
D800) driver is not
selected as the default
printer driver for the
imageCLASS D800
series.
Specify the CAPT (Canon iC D800)
driver as the default driver for the
imageCLASS D800 series.
The software might not
be installed properly.
Refer to “Using the Trouble Shooter” on
p. 5-8.
To check if CAPT is installed correctly,
try printing a page from an application. If
the print fails, CAPT is not installed
correctly. Remove CAPT and install it
again. For more information, see
“Uninstalling CAPT” on p. 5-10.
Cannot use Adobe Type
Manager (ATM) fonts
Adobe Type Manager (ATM) is not
supported.
Cannot print with a
printer driver other than
Canon iC D800
The printer driver is
connected to the same
port as the Canon iC
D800 printer driver.
Connect the printer driver to a port
different from the Canon iC D800 printer
driver.
CD-ROM Menu doesn’t
appear automatically
Autorun CD-ROM
Menu checkbox is
unchecked in the CD-
ROM menu.
Start the CD-ROM menu manually, and
check the “
Autorun CD-ROM Menu
”
checkbox.
The “
Auto insert
notification
” checkbox
is unchecked.
From the Device Manager make sure that
the “
Auto insert notification
” checkbox
is checked in the CD-ROM drive
Properties dialog box. For more
information, see Windows Help.