Canon imageFORMULA DR-2080C Color Startup Guide - Page 71

✘ Documents are not ejected properly When you set and scan a multi-page document, individual pages of the document are not fully ejected from the eject rollers. (The trailing edge sticks partway inside the scanner.). Cause Action This is not a jam. The scanner is designed to stop at a certain point in the eject sequence while waiting to scan the next page of the document. You may either pull the partially ejected page out from between the eject rollers, or leave the page as it is and scan the next page. For details on how to clear jammed paper, refer to "Clearing Paper Jams" on page 53. ✘ Resulting scanned images are not correct If the resulting scanned images are not crisp, if there are lines or spots on the images, or if there is some other problem with scanned images, likely causes are listed below. Check each item and take the appropriate action. Cause Action Cause Action Cause Action The scanning glass or the rollers inside the scanner are dirty. Clean the scanning glass and rollers as described on page 53. The application software is not set up properly for scanning. Check the scanning-related settings, such as brightness in the application software. For example, if the document cannot be scanned at all, it is possible that the brightness setting is too high. If the resulting scanned images are too dark, it is possible that the brightness setting is too low. The scanner driver or application software is not running normally. If the software is set properly for scanning and normal scanning is still not possible, it is possible that the scanner driver or the application software is not running normally. Reinstall the scanning driver or the application software. For details on how to install the scanner driver, refer to page 33. For details on how to install the application software, refer to the application software instruction manual. Troubleshooting 69