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If the Printer makes a strange sound

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If the Printer makes a strange sound If the Printer makes a strange sound If the Printer Makes a Strange Sound The following sounds do not indicate a problem with the printer. • There is a sound of vacuum from the Platen To prevent paper from rising, paper is held against the Platen by suction from Vacuum holes under it. • Roll paper makes a uttering sound during printing There may be a uttering sound when large paper is advanced. • If you suddenly hear the tone for cleaning operations At regular intervals, for printer maintenance, cleaning operations will begin automatically, even if the printer is in Sleep mode. In other cases, contact your Canon dealer. Troubleshooting 691

Section	Page
Top	1
Contents	3
Introduction	15
How to use this manual	15
About This User Manual	15
Viewing Videos of Explanations	17
HTML Version of the Manual for Printing	18
Printer Parts	22
Printer parts	22
Front	22
Back	24
Top Cover (Inside)	25
Tray Feed Area	26
Roll Feed Unit Cover (Inside)	27
Carriage	28
Ink Tank Cover (Inside)	29
Control Panel	30
Vents	32
Cassette	32
Control Panel	33
Turning the Printer On and Off	33
Printer Modes	35
Switching Modes	40
Printer Menu Operations	43
Main Menu Operations	44
Menu Structure	49
Main Menu Settings	64
Main Menu Settings (During Printing)	75
Submenu Display	76
Status Print	78
Optional accessories	85
Stand	85
Roll Holder Set	86
IEEE 1394 Expansion Board	87
Printer Specifications	88
Specifications	88
Basic Environmental Performance	93
Print Area	94
Basic Printing Workflow	96
Printing procedure	96
Loading and Printing on Rolls	96
Loading and Printing on Sheets in the Cassette	101
Loading and Printing on Sheets in the Paper Feed Slot	103
Printing Options Using Rolls and Sheets	105
Printing from Windows	106
Printing from Mac OS X	107
Printing from Mac OS 9	109
Specifying Paper in the Printer Driver (Windows)	111
Specifying Paper in the Printer Driver (Mac OS X)	113
Specifying Paper in the Printer Driver (Mac OS 9)	115
Canceling print jobs	117
Canceling Print Jobs from the Control Panel	117
Canceling Print Jobs from Windows	119
Canceling Print Jobs from Mac OS X	121
Canceling Print Jobs from Mac OS 9	123
Handling Paper	125
Paper	125
Paper	125
Types of Paper	126
Paper Sizes	131
Handling rolls	134
Selecting the Roll as the Paper Source	134
Loading Roll on the Roll Holder	135
Removing Rolls From the Roll Holder	137
Loading Rolls in the Roll Feed Unit	138
Removing Roll from the Roll Feed Unit	142
Selecting the Paper Type (Roll)	144
Specifying the Paper Length (Roll)	145
Feeding Roll Paper Manually	146
Detection of the Remaining Roll Paper	147
Cutting the Leading Edge of Roll Paper Automatically	148
Specifying the Cutting Method for Rolls	149
Reducing Dust from Cutting Rolls	154
Specifying the Ink Drying Time for Rolls	155
Clearing Jammed Roll Paper	158
Clearing Jammed Paper (Paper Feed Slot)	162
Roll Holder Set	163
Attaching Accessories to the Roll Holder	164
Feeding Paper from the Roll Feed Unit	166
Removing the Roll Feed Unit	167
Installing the Roll Feed Unit	168
Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)	169
Media Detailed Settings Dialog Box (Windows)	171
Media Detailed Settings Dialog Box (Mac OS X)	172
Media Detailed Settings Dialog Box (Mac OS 9)	173
Handling sheets	174
Selecting the Cassette as the Paper Source	174
Selecting the Tray as the Paper Source	175
Loading Sheets in the Cassette	176
Loading Sheets Manually	179
Selecting the Paper Type (Cassette)	186
Selecting the Paper Type (Tray)	187
Selecting the Paper Size (Cassette)	188
Removing Paper from the Cassette	189
Removing Sheets from the Top Paper Feed Slot	190
Clearing Jammed Paper from the Cassette	191
Clearing Jammed Paper from the Tray	196
Handling sheets for paper feed slots	199
Selecting the Tray as the Paper Source	199
Loading Sheets Manually	200
Selecting the Paper Type (Tray)	207
Selecting the Paper Size (Tray)	208
Removing Sheets from the Top Paper Feed Slot	209
Removing Heavyweight Paper from the Front Paper Feed Slot	210
Clearing Jammed Paper from the Tray	211
Output Stacker	214
Using the Output Stacker	214
Output Stacker Precautions	215
Enhanced Printing Options	216
Print quality and color settings	216
Choosing a Paper for Printing	216
Giving Priority to Particular Graphic Elements and Colors for Printing	217
Printing Photos and Images (Windows, Mac OS 9)	221
Printing Photos and Images (Mac OS X)	223
Printing Line Drawings and Text (Windows, Mac OS 9)	225
Printing Line Drawings and Text (Mac OS X)	226
Printing Office Documents	227
Adjusting the Color in the Printer Driver	228
Printing in Monochrome	231
Choosing the Document Type and Printing Conditions (Windows)	233
Choosing the Document Type and Printing Conditions (Mac OS X)	235
Choosing the Document Type and Printing Conditions (Mac OS 9)	238
Fine-Tuning Colors of Photos and Images (Windows)	241
Fine-Tuning Colors of Photos and Images (Mac OS X)	244
Fine-Tuning Colors of Photos and Images (Mac OS 9)	247
Fine-Tuning Monochrome Settings When Printing Line Drawings (Windows)	250
Fine-Tuning Monochrome Settings When Printing Line Drawings (Mac OS X)	252
Fine-Tuning Monochrome Settings When Printing Line Drawings (Mac OS 9)	255
Fine-Tuning Monochrome Settings When Printing Photos (Windows)	258
Fine-Tuning Monochrome Settings When Printing Photos (Mac OS X)	260
Fine-Tuning Monochrome Settings When Printing Photos (Mac OS 9)	263
Printing Line Drawings and Text (Windows)	266
Printing Line Drawings and Text (Mac OS X)	268
Printing Line Drawings and Text (Mac OS 9)	270
Printing Office Documents (Windows)	272
Printing Office Documents (Mac OS X)	274
Printing Office Documents (Mac OS 9)	276
Printing Photos and Images (Windows)	278
Printing Photos and Images (Mac OS X)	280
Printing Photos and Images (Mac OS 9)	283
Printing enlargements or reductions	286
Resizing Originals to Match the Paper Size	286
Resizing Originals to Fit the Roll Width	287
Resizing Originals by Entering a Scaling Value	288
Printing Enlargements of Scanned Originals from a Color imageRUNNER	289
Reducing Originals that Exceed the Maximum Supported Size for the Cassette	290
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	291
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	293
Reducing Originals that Exceed the Maximum Supported Size for the Cassette (Windows)	295
Resizing Originals by Entering a Scaling Value (Windows)	297
Resizing Originals by Entering a Scaling Value (Mac OS X)	299
Resizing Originals by Entering a Scaling Value (Mac OS 9)	302
Resizing Originals to Fit the Roll Width (Windows)	306
Resizing Originals to Fit the Roll Width (Mac OS X)	308
Resizing Originals to Fit the Roll Width (Mac OS 9)	311
Resizing Originals to Match the Paper Size (Windows)	314
Resizing Originals to Match the Paper Size (Mac OS X)	316
Resizing Originals to Match the Paper Size (Mac OS 9)	318
Printing at full size	321
Printing on Oversized Paper	321
Borderless Printing at Actual Size	323
Borderless Printing at Actual Size (Windows)	325
Borderless Printing at Actual Size (Mac OS X)	327
Borderless Printing at Actual Size (Mac OS 9)	330
Printing at Full Size (Windows)	334
Printing at Full Size (Mac OS X)	336
Printing at Full Size (Mac OS 9)	339
Borderless Printing	341
Borderless Printing on Paper of Equivalent Size	341
Borderless Printing by Resizing Originals to Fit the Roll Width	343
Borderless Printing at Actual Size	345
Borderless Printing at Actual Size (Windows)	347
Borderless Printing at Actual Size (Mac OS X)	349
Borderless Printing at Actual Size (Mac OS 9)	352
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	356
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)	358
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS 9)	361
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	365
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)	367
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS 9)	370
Printing banners or at other non-standard sizes	374
Printing Vertical or Horizontal Banners (Large-Format Printing)	374
Printing on Non-Standard Paper Sizes	375
Printing on Non-Standard Paper Sizes (Windows)	376
Printing on Non-Standard Paper Sizes (Mac OS X)	380
Printing on Non-Standard Paper Sizes (Mac OS 9)	382
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	385
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)	389
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS 9)	392
Tiling and multiple pages per sheet	396
Printing Multiple Originals Next to Each Other	396
Printing Multiple Pages Continuously	398
Printing Multiple Pages Per Sheet	399
Printing Posters in Sections	400
Printing Large Posters (Windows)	401
Printing Large Posters (Mac OS 9)	403
Printing Multiple Originals Next to Each Other (Windows)	405
Printing Multiple Originals Next to Each Other (Mac OS X)	407
Printing Multiple Pages Continuously (Windows)	409
Printing Multiple Pages Continuously (Mac OS X)	410
Printing Multiple Pages Continuously (Mac OS 9)	412
Printing Multiple Pages Per Sheet (Windows)	414
Printing Multiple Pages Per Sheet (Mac OS X)	416
Printing Multiple Pages Per Sheet (Mac OS 9)	419
Centering originals	421
Printing Originals Centered on Rolls	421
Printing Originals Centered on Sheets	422
Printing Originals Centered on Rolls (Windows)	423
Printing Originals Centered on Rolls (Mac OS X)	425
Printing Originals Centered on Rolls (Mac OS 9)	428
Printing Originals Centered on Sheets (Windows)	431
Printing Originals Centered on Sheets (Mac OS X)	433
Printing Originals Centered on Sheets (Mac OS 9)	435
Conserving roll paper	438
Conserving Roll Paper by Rotating Originals 90 Degrees	438
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	439
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	440
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)	442
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS 9)	445
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	447
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)	449
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS 9)	452
Printing CAD Drawings	454
Printing CAD Drawings	454
HP-GL/2 Printing	454
Printing Line Drawings and Text (Windows)	455
Printing Line Drawings and Text (Mac OS X)	457
Printing Line Drawings and Text (Mac OS 9)	459
Other useful settings	461
Printing With Watermarks	461
Making the Original Orientation Match the Paper Orientation	462
Using Favorites	463
Cutting Roll Paper After Printing	463
Using PosterArtist to Compose Originals	464
Cutting Roll Paper After Printing (Windows)	465
Cutting Roll Paper After Printing (Mac OS X)	466
Cutting Roll Paper After Printing (Mac OS 9)	468
Making the Original Orientation Match the Paper Orientation (Windows)	470
Making the Original Orientation Match the Paper Orientation (Mac OS X)	472
Making the Original Orientation Match the Paper Orientation (Mac OS 9)	474
Printing with Watermarks―COPY, FILE COPY, and so on (Windows)	476
Printing with Watermarks―COPY, FILE COPY, and so on (Mac OS 9)	478
Software	480
Windows	480
Printer Driver Settings (Windows)	480
Confirming Print Settings (Windows)	482
Previewing Images Before Printing (Windows)	484
Paper Information on Printer Dialog Box (Windows)	485
Settings Summaries Dialog Box (Windows)	486
Using Favorites (Windows)	487
Main Sheet (Windows)	489
Page Setup Sheet (Windows)	493
Layout Sheet (Windows)	495
Favorites Sheet (Windows)	497
Utility Sheet (Windows)	498
Support Sheet (Windows)	499
Device Settings Sheet (Windows)	500
Using PosterArtist to Compose Originals (Windows)	501
imagePROGRAF Status Monitor (Windows)	503
imagePROGRAF Device Setup Utility	504
Installing imagePROGRAF Device Setup Utility	505
Configuring the IP Address Using imagePROGRAF Device Setup Utility	506
Digital Photo Front-Access	507
Accessing the Printer Driver Dialog Box from Applications (Windows)	508
Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)	510
Color Settings Sheet: Color (Windows)	512
Color Settings Sheet: Monochrome (Windows)	516
Confirming the Print Image Before Printing	518
Media Detailed Settings Dialog Box (Windows)	519
Media Size Options Dialog Box (Windows)	520
Page Options Dialog Box (Windows)	521
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	522
Special Settings Dialog Box (Windows)	524
View Settings Dialog Box for the Printing Application (Windows)	525
Mac OS X	526
Printer Driver Settings (Mac OS X)	526
Confirming Print Settings (Mac OS X)	527
Checking the Layout Before Printing	529
Checking the Layout Before Printing (Mac OS X)	530
Previewing Images Before Printing (Mac OS X)	531
Paper Information on Printer Dialog Box (Mac OS X)	532
Main Pane (Mac OS X)	533
Page Setup Pane (Mac OS X)	535
Utility Pane (Mac OS X)	537
Additional Settings Pane (Mac OS X)	538
Support Pane (Mac OS X)	539
Using Favorites (Mac OS X)	539
imagePROGRAF Printmonitor (Macintosh)	540
Accessing the Printer Driver Dialog Box from Applications (Mac OS X)	542
Color Settings Pane: Color (Mac OS X)	543
Color Settings Pane: Monochrome (Mac OS X)	545
Media Detailed Settings Dialog Box (Mac OS X)	546
View Settings Dialog Box for the Printing Application (Mac OS X)	547
Mac OS 9	548
Printer Driver Settings (Mac OS 9)	548
Confirming Print Settings (Mac OS 9)	549
Previewing Images Before Printing (Mac OS 9)	551
Main Pane (Mac OS 9)	552
Page Setup Pane (Mac OS 9)	555
Finishing Pane (Mac OS 9)	557
Device Settings Pane (Mac OS 9)	558
Additional Settings Pane (Mac OS 9)	559
Using Favorites (Mac OS 9)	560
imagePROGRAF Printmonitor (Macintosh)	562
Accessing the Printer Driver Dialog Box from Applications (Mac OS 9)	564
Color Settings Pane: Color (Mac OS 9)	566
Color Settings Pane: Monochrome (Mac OS 9)	569
Media Detailed Settings Dialog Box (Mac OS 9)	571
Special Settings Dialog Box (Mac OS 9)	572
View Settings Dialog Box for the Printing Application (Mac OS 9)	573
Network Setting	574
Network Setting	574
Network Environment	574
Configuring the IP Address on the Printer	576
Initializing the Network Settings	577
Configuring the Printer's TCP/IP Network Settings	578
Configuring the IP Address Using the Printer Control Panel	580
Configuring the IP Address Using ARP and PING Commands	581
Specifying Printer-Related Information	583
Using RemoteUI	584
Email Notification When Printing is Finished or Errors Occur	585
Network Setting (Windows)	586
Configuring the Printer's NetWare Network Settings	586
Specifying the Printer's Frame Type	588
Specifying NetWare Print Services	590
Specifying NetWare Protocols	593
Configuring NetWare Network Settings	595
Configuring the Printer Driver Destination (Windows)	596
Sharing the Printer in Windows	597
Installing imagePROGRAF Device Setup Utility	599
Configuring the IP Address Using imagePROGRAF Device Setup Utility	600
Network Setting (Macintosh)	601
Configuring the Printer's AppleTalk Network Settings	601
Configuring the Printer Driver Destination (Macintosh)	602
Configuring the Destination for AppleTalk Network (Macintosh)	603
Configuring the Destination for TCP/IP Network (Macintosh)	607
Configuring the Destination for Bonjour Network (Macintosh)	611
Maintenance	613
Adjusting the Printhead	613
Correcting Print Misalignment	613
Adjusting the Printhead Alignment Automatically	613
Adjusting the Printhead Alignment Manually	615
Adjusting the Printhead Height	617
Adjusting the feed amount	618
Adjusting the Feed Amount Automatically	618
Adjusting the Feed Amount Manually	621
Adjusting the Vacuum Strength	624
Adjusting the Measurement Scale for Better Accuracy	625
Adjusting Color on the Trailing Edge of Sheets	627
Ink Tanks	629
Ink Tanks	629
Replacing Ink Tanks	630
Checking Ink Tank Levels	636
When to Replace Ink Tanks	637
Printheads	638
Printhead	638
Checking the Print Quality	638
Improving the Print Quality	638
Checking for Nozzle Clogging	639
Cleaning the Printhead	640
Replacing the Printhead	641
Maintenance Cartridge	648
Maintenance Cartridge	648
Replacing the Maintenance Cartridge	648
Checking the Remaining Maintenance Cartridge Capacity	654
When to Replace the Maintenance Cartridge	655
Cleaning the Printer	656
Cleaning the Printer Exterior	656
Cleaning Inside the Top Cover	658
Cleaning the Paper Retainer	661
Cleaning the Pick Up Roller	662
Cleaning the Printhead	663
Other Maintenance	664
Preparing to Transfer the Printer	664
Updating the Firmware	669
Troubleshooting	670
Frequently Asked Questions	670
Frequently Asked Questions	670
Specifying Paper in the Printer Driver	672
Printing does not start	673
The Data lamp on the Control Panel does not light up	673
The Printer Does Not Respond Even if Print Jobs are Sent	673
The Display Screen indicates the system is filling with ink	673
Cannot print over a network	674
Cannot connect the printer to the network	674
Configuring the Communication Mode Manually	675
Cannot print over a TCP/IP network	676
Cannot print over AppleTalk or Bonjour networks	676
Cannot print over a NetWare network	677
The printer stops during a print job	678
An error message is shown on the Display Screen	678
The printer ejects blank, unprinted paper	678
Problems with the printing quality	679
Printing is faint	679
Paper rubs against the Printhead	680
The edges of the paper are dirty	681
The surface of the paper is dirty	682
The back side of the paper is dirty	682
Banding in different colors occurs	682
The contrast becomes uneven during printing	682
Colors in printed images are uneven	683
Problems with the printing quality caused by the type of paper	684
Lines are misaligned	684
The length of printed images is inaccurate	684
Documents are printed in monochrome	684
Printed colors are inaccurate	685
Image Edges are Blurred or White Banding Occurs	685
Documents are printed crooked	685
Fine Scratches Appear on Glossy Paper from the Cassette	686
Roller marks are left across the trailing edge of paper	686
Line thickness is not uniform (Windows)	686
Thin lines are not printed after switching to Economy Printing mode	686
Installation problems	687
The IEEE 1394 Driver Cannot Be Installed Correctly	687
Removing Installed Printer Drivers	688
Clearing jammed paper	689
Clearing Jammed Roll Paper	689
Clearing Jammed Paper (Paper Feed Slot)	693
Clearing Jammed Paper from the Tray	694
Clearing Jammed Paper from the Cassette	697
HP-GL/2 problems	703
Lines or images are missing in the HP-GL/2 data that was printed.	703
With HP-GL/2, printing is misaligned.	703
Lines Are Printed Too Thick or Thin During HP-GL/2 Printing	703
HP-GL/2 jobs are printed in monochrome (or color).	703
HP-GL/2 printing takes a long time.	703
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	703
Replotting with HP-GL/2 jobs is not possible.	704
Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing	704
If the Printer makes a strange sound	705
If the Printer Makes a Strange Sound	705
Other problems	706
The printer consumes a lot of ink	706
A message to check the Maintenance Cartridge is not cleared after you replace the Maintenance Cartridge	706
Paper is not cut straight	706
Paper cannot be cut	706
Depression on the leading edge is left	707
Roller marks are left across the trailing edge of paper	707
The printer does not go on	707
Roll paper cannot be inserted into the Paper Feed Slot	707
Cannot load sheets in the tray	707
The Front Tray Guides are in the Front Paper Feed Slot.	707
Ink level detection	708
Error Message	710
Responding to Messages	710
Responding to Messages	710
Error Messages	712
Messages regarding paper	714
Paper Mismatch	714
Papr Type Mismatch	714
Papr Size Mismatch	715
This paper cannot be used.	715
Insufficient paper for job	716
Media Type not compatible with cassette.	716
No cassette loaded	716
Roll printing is selected, but sheets are loaded.	717
Roll printing is selected.	717
Sheet printing is selected.	717
Wrong paper feed slot for this paper type.	717
Manual printing is selected, but a roll is loaded.	718
Cannot feed paper.	718
Borderless printng not possible.	719
Paper loaded askew.	720
Paper size not detected.	720
Cannot detect papr	721
End of paper feed.	721
Cannot feed paper.	721
Paper jam.	722
Cannot cut paper.	722
The roll is empty.	723
Roll feed unit err	723
No Roll Feed Unit.	723
Messages regarding ink	724
Ink Level: Check	724
No ink tank loaded.	724
Ink insufficient.	725
Ink tank is empty.	726
Ink tank error.	726
Remaining level of the ink cannot be correctly detected.	726
Messages regarding printing or adjusment	727
Use another paper.	727
Cannot print as specified.	727
Cannot adjust band.	727
Cannot adjust printhead.	727
Messages regarding printheads	728
Cannot adjust printhead.	728
Cannot adjust band.	728
PHead needs cleaning.	728
Problem with Printhead	729
Printhead error	729
Messages regarding the maintenance cartridge	730
No maintenance cartridge.	730
Prepare for maint cart replacement.	730
No Maintenance Cartridge capacity.	730
Maintenance cartridge full.	730
Maintenance cartridge problem.	730
Messages regarding HP-GL/2	731
This type of paper is not compatible with HP-GL/2.	731
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)	731
GL2: W0502 The parameter is out of range.	731