Cisco RSP720-3CXL-GE Installation Guide - Page 65

Communicating with the WAN, Terminal Identifier or SPID Problems, Outgoing Calls Cannot be Initiated

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Communicating with the WAN This section describes the problems and solutions commonly found in Cisco 700 series router configurations. Terminal Identifier or SPID Problems Either of the following messages received on your terminal might indicate a SPID configuration problem: Channel Not Available Facility Not Subscribed Check for the following conditions: • The wrong ISDN switch type was set. Change the switch type by using the set switch command or the Cisco 700 Fast Step Setup application. • The ISDN line was incorrectly configured by the ISDN service provider. Confirm the line configuration with the ISDN service provider. • The SPIDs were not entered or were entered incorrectly. Enter or change the SPIDs by using the set spid command or the Cisco 700 Fast Step Setup application. Outgoing Calls Cannot be Initiated If outgoing calls are unsuccessful, check for the following conditions: • A telephone number was not correctly configured. Enter or change the number with the set number command or the Cisco 700 Fast Step Setup application. • The ISDN B channel is under operator control and does not respond to the router. Contact your ISDN service provider. • The SPIDs were not entered or were entered incorrectly. Enter or change the SPIDs by using the set spid command or the Cisco 700 Fast Step Setup application. Troubleshooting Cisco 700 Series Routers 5-3

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Troubleshooting Cisco 700 Series Routers
5-3
Communicating with the WAN
This section describes the problems and solutions commonly found in Cisco 700 series
router configurations.
Terminal Identifier or SPID Problems
Either of the following messages received on your terminal might indicate a SPID
configuration problem:
Channel Not Available
Facility Not Subscribed
Check for the following conditions:
•
The wrong ISDN switch type was set. Change the switch type by using the
set switch
command or the Cisco 700 Fast Step Setup application.
•
The ISDN line was incorrectly configured by the ISDN service provider. Confirm the
line configuration with the ISDN service provider.
•
The SPIDs were not entered or were entered incorrectly. Enter or change the SPIDs by
using the
set spid
command or the Cisco 700 Fast Step Setup application.
Outgoing Calls Cannot be Initiated
If outgoing calls are unsuccessful, check for the following conditions:
•
A telephone number was not correctly configured. Enter or change the number with the
set number
command or the Cisco 700 Fast Step Setup application.
•
The ISDN B channel is under operator control and does not respond to the router.
Contact your ISDN service provider.
•
The SPIDs were not entered or were entered incorrectly. Enter or change the SPIDs by
using the
set spid
command or the Cisco 700 Fast Step Setup application.