Cobra P1703-141 C-pod Manual - Page 27

Troubleshooting guide The troubleshooting guide gives you hints about how a possible fault can be solved. A more detailed troubleshooting guide is available on the web portal, under the menu Help. In case you are not able to solve the problem using the Troubleshooting Guide, please get in touch with your retailer or the C-pod Technical Support. It is very helpful for us if you can tell us what steps and solution attempts you have tried and what the result was. Communication related problems Symptoms • Communication warning triggers • Alarms show status unknown (after activation/ deactivation) • Getting a status update takes a long time (either on the web portal or by SMS) • Getting a status update fails (either on the web portal or by SMS) Reasons & Solutions • GPRS data traffic is temporarily unavailable or there is a temporary weakness in the cellular (GSM) network. ➔ Wait and see if the communication warning turns back to the state OK. Try requesting a status. If this succeeds the basic text (SMS) message data traffic is working. If it does not succeed, continue the fault search. • The cellular (GSM) network is too weak at the location of the boat or there is no coverage. ➔ Check the network strength by holding a GSM type cell phone next to the C-pod. If your phone shows a very weak network or no network at all, consider moving the C-pod if the network seems stronger somewhere else in the boat. If the network in general is very weak, a better antenna might be necessary. • The C-pod is not turned on/has turned off. ➔ Check that there is a sufficient power supply. If the unit has turned off due to a longer power outage (longer than 2 days), please see the section Power related problems. Note: While onboard, you can request a status text (SMS) message by sending status to the C-pod System Number. In the reply text (SMS) message you can see if the GSM and GPRS communication works. GPS related problems Symptoms • The GPS position and time is not updated when requesting a status update. • The Geofence alarm shows status "unknown" after activation/deactivation. • A pre-programmed tracking does not start. Reasons & Solutions • Low GPS signal quality. ➔ Try waiting for some hours. The GPS satellites are moving constantly, so if this occurs just once this can be a reason. • The GPS antenna is not correctly mounted or mounted in a bad location. ➔ Something may obstruct the GPS antenna or disturb the GPS signals. Try moving the antenna from its current location. If possible, temporarily place the antenna under the free sky, with the plastic dome facing upwards. If this makes the GPS work again, find a more suitable permanent location. Strictly avoid antenna placements with metal or carbon fiber between the antenna and the sky. • The GPS antenna cable, the connector or the antenna itself is damaged. ➔ Check the equipment for damages. Replace if necessary. Note: While still being onboard, you can request a position report text (SMS) message by sending position to the C-pod System Number. If you receive a reply message with an updated timestamp and position, you know that the current placement of the GPS antenna works. Alarm loop related problems Symptoms • Alarms trigger and notifications are sent without anything being wrong on the boat (false alarms) • Alarms cannot be activated • Alarm loops show status unknown Reasons & Solutions • The corresponding port on the C-pod is empty, but is configured as enabled on your web portal. ➔ Disable the alarm loop on the menu Alarms on the web portal. A port without any attached sensor must be disabled! 28