Cobra P1703-141 C-pod Manual - Page 29

Troubleshooting guide right number and the communication is working fine, you will get an error message back. Refer to Text (SMS) commands. • Attempting to send commands using a phone not set as main phone number on the web portal. ➔ The C-pod only accepts commands from one number per account. Make sure to use the phone currently set as Main cell phone number on the web portal. Verify or change this number under Settings - User Info - Contact Information. • There are several C-pod Systems registered on the same phone number. ➔ Specify which boat is meant by appending the boat's name to the text (SMS) command. • The alarm notification is not activated in the Action Plan. ➔ Go to the Action Plan on the web portal and check that the settings are correct. • The alarm/warning recipient number is wrong in the Action Plan. ➔ Go to the Action Plan on the web portal and check that the settings are correct. Delete the wrong number by un-checking all boxes. Add a new recipient with the correct number. Web portal problems Symptoms • B rowser error message, page not found • Logon fails • The web portal is displayed wrong or the map view does not work Reasons & Solutions • You entered the wrong address (URL). ➔ Check that you are accessing the correct web address, www.mycpod.com. • The user name and/or the password is wrong. ➔ Double-check that you have the correct login name and password. If you have forgotten your login data, send a text (SMS) message to the C-pod System Number from your main cell phone. The system will send the current login data to you in a reply text (SMS) message. • The version of your browser is too old. ➔ Be sure to have the latest version of your web browser. Our page needs at least Internet Explorer 7 or Mozilla Firefox 3 to work flaw- 30 lessly. We do not guarantee that the web portal is fully compatible with Chrome, Safari or Opera. • The map does not work/the Java plug-in is missing. ➔ Install the required Java plug-in on your web browser. It is required to display the map and can be found at www.java.com.