Cobra P1703-141 C-pod Manual - Page 28

Troubleshooting guide • A port on a hub is left open. ➔ Install a termination plug (end connector) on the open port. There must be something connected to all ports of the hub! • The cable to a sensor or a hub (optional) is damaged. ➔ Check the affected cables. Replace if necessary. • Something is wrong with the sensor/one of the sensors on that loop. ➔ Make sure all conditions for the sensor are right. Ensure a working magnet close to the sensor part for the magnetic intrusion sensor, cover the motion detector with a dark, thick cloth or dry off the water level sensor completely. Activate the alarms and see if a false alarm occurs. If there are several sensors connected to the loop using one or more hubs (optional), replace a suspected sensor with a termination plug and activate the alarms. If the system acts stable with a certain sensor replaced by the termination plug, that sensor likely is causing the false alarms. Repeat this procedure for the remaining sensors if necessary. • Alarm loop is disabled or extra accessories (optional) have not been activated. ➔ Enable the alarm loop on the menu Alarms or activate new sensors on the menu Accessories (refer to the instructions on the accessory's packaging). • There is a communication problem with the C-pod. The C-pod cannot report the current alarm status to the server. ➔ Refer to section Communication related problems. Power related problems Symptoms • Recurring power related warnings, i.e. battery level and power save warning • Battery Disconnect alarms • Unit does not start up Reasons & Solutions • The power cable is too long which leads to a voltage loss. ➔ When using the power cable in its original length, there is a noticeable power drop along the way. The C-pod shows a lower value than the battery actually has. Shortening the power cable gives a more accurate reading. • There is corrosion and/or moisture on contacts or cable shoes. ➔ Make sure that every connection looks fine and is protected from moisture and dirt. • The battery is old and weak or empty. ➔ Charge the battery or install a new one if necessary. • There are many power consumers onboard. ➔ Some electrical devices draw a considerable current when starting up (i.e. fridges or heaters), which leads to a temporary voltage drop that can trigger a warning. • A shore power converter creates ripple currents. ➔ Some shore power converters have special charging procedures that can confuse the voltage measuring of the C-pod System. This is a likely cause if you only get warnings when connected to shore power. • The start-up sequence was interrupted. ➔ If the unit suffered from a power loss earlier on, it may have shut down in an improper way. Refer to Power cycling the unit. Note: the power consumption of the C-pod increases when the internal battery is being charged. Motion detectors, water level sensors, relays and smoke detectors add to the overall power consumption of the system while the alarm loops are active. Messaging and notification problems Symptoms • No reply messages from system after commands • Error message from the C-pod System Number • No notifications from system Reasons & Solutions • Sending a text (SMS) command to the wrong number. ➔ Usually texting a wrong number will have no result at all. You might get an answer from someone or from another text (SMS) message service. Make sure you have the right number. • Sending a wrong/unknown text (SMS) command. ➔ Given that you send the message to the 29