Coby MP-C7085 Instruction Manual - Page 41

Troubleshooting - problems

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TROUBLESHOOTING If you have a problem with this player, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support. Address Email Web Phone COBY Electronics Technical Support 56-65 Rust Street Maspeth, NY 11378 [email protected] www.cobyusa.com 800-727-3592: Weekdays 8:00AM-11:00PM EST Weekends 9:00AM-5:30PM EST 718-416-3197: Weekdays 8:00AM-5:30PM EST The player does not turn on. • The battery level may be too low. Try charging the player or operate the player on AC power. • Ensure that the Lock switch is disengaged. • Reset the player (use a pin to press the Reset button on the rear of the player) and try again. The player does not turn charge when connected to a computer (USB charge). • Reset the player (use a pin to press the Reset button on the rear of the player) and try again. There is no sound during playback. • Check the volume level. • Ensure that the headphones are attached securely to the player. www.cobyusa.com Page 41

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www.cobyusa.com
Page ³1
TROUBLESHOOTING
If you have a problem with this player, please read the troubleshooting guide
below and check our website at www.cobyusa.com for Frequently Asked Ques-
tions (FAQs) and firmware updates. If these resources do not resolve the prob
-
lem, please contact Technical Support.
Address
COBY Electronics Technical Support
56-65 Rust Street
Maspeth, NY 11378
Email
Web
www.cobyusa.com
Phone
800-727-3592: Weekdays 8:00AM–11:00PM EST
Weekends 9:00AM–5:30PM EST
718-416-3197:
Weekdays 8:00AM–5:30PM EST
The player does not turn on.
The battery level may be too low. Try charging the player or operate the
player on AC power.
Ensure that the Lock switch is disengaged.
Reset the player (use a pin to press the Reset button on the rear of the
player) and try again.
The player does not turn charge when connected to a computer (USB
charge).
Reset the player (use a pin to press the Reset button on the rear of the
player) and try again.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
•
•
•
•
•
•