Coby TFTV1525 User Manual - Page 20

Trouble Shooting If you have a problem with this device, please read the troubleshooting guide section and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support. Address COBY Electronics Technical Support 56-65 Rust Street Maspeth, NY 11378 Email [email protected] Web www.cobyusa.com Phone 800-727-3592: Weekdays 8:30AM -9:00PM EST Saturdays 9:00AM -5:30PM EST 718-416-3197: Weekdays 8:00AM -5:30PM EST Symptom No Power No Picture No Sound Color Distorted Picture and Sound are interfered Remote Control does not work Malfunction Check and Action •• Make sure the unit has been powered on manually. •• Check if the power cord has been properly connected to the power outlet. •• Check if the main power has been switched on. •• Try another TV channel •• Check if the system connection is proper and secure. •• Check if the connection cables are damaged. •• Increase the volume. •• Check if the MUTE function of the unit has been activated. •• Check if the sound system has been properly set. •• Check if the AV audio signal input cable has been connected properly. •• Reset the color system of the unit. •• Check if the system has been properly connected. •• Check if the AV video signal input cable is connected properly. •• Check if the system has been properly connected. •• If using antenna, adjust the antenna. •• Make sure the POWER button on the unit has been turned on manually. •• Remove the obstacles between the remote control and the player. •• Point the remote control towards the remote sensor on the player. •• Check if the batteries of the remote control have been loaded with correct polarities. •• Replace the batteries of the remote control. •• Should the player develop a malfunction, unplug the player for 30 minutes. After that, power on the player and the restore function should reset the player. 14